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Associate - LearningAbout CleanHarbors: Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $4.3 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim, who today remains the company’s Chairman and CEO.Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 18,000 employees and has over 450 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.➢ Location: Hyderabad ➢ Shift Timings: 05:00 PM - 2:00 AM IST ➢ Responsibility: Role Summary: Learning Systems Administrator who will support and consult with internal customers on an array of needs associated with the delivery and management of training content and records in the Oracle learning management system (LMS). This role will have the opportunity to support basic learning administration, reporting and data analysis needs. S/he will work across multiple platforms including, but not limited to, MS Office, Oracle Learning Cloud, ServiceNow, as well as various internal company systems. The work will be engaged via responding to support tickets and need-specific projects.Job Description: This is a Learning Associate role, where you will primarily be supporting the LMS queue for United States, Canada, Mexico and Puerto Rico. ▪ Majorly resolve on ServiceNow related requests /questions regarding training programs ▪ Modify training assignments in the Learning Management System ▪ Assists with the registration of employees into training classes around the United States and Canada ▪ Perform daily department functions (e.g. phone coverage, e-mail communication, etc.) ▪ Monitoring of class sizes, tracking of participant information ▪ Monitor and collect program evaluations, Maintain training material, and records ▪ Update training program-related processes, procedures, and supporting documentation ▪ Generate basic Learning Management System reports ▪ Achieve high level of business partner satisfaction in the activities performed. ▪ Maintain LMS data/process integrity via daily operations and special projects ▪ Contribute to function’s knowledge base and participate in the maintenance of centralized resources ▪ Provide consultative guidance regarding LMS processes/best practices as required➢ Skill/Expectations: ▪ Excellent verbal and written communication skills in English. ▪ Exceptional interpersonal, critical thinking and problem-solving skills ▪ High level of computer proficiency (Microsoft Office). ▪ Experience in managing direct connects with stakeholders C partner teams ▪ Effective organizational skills and time management skills. ▪ Effectively prioritize and execute tasks in a high-pressure environment. ▪ Ability to manage change, strong attention to detail and multi-tasking ▪ Experience in Oracle, MS office tool will be an added advantage. ▪ Ability to handle sensitive and confidential information. ▪ Highly self-motivated ➢ Prerequisites: o Overall, 1-5 years of experience with learning management systems o Any Graduate / Postgraduate in any stream<h4>Experience Level</h4>Mid Level

Clean Harbors

Training Associate

Sr. Executive We are hiring Sr. Executive – ProcessTrainer (Customer Experience Team) - Think you can coach, build SOPs &amp; level up our CX squad? This is your stage!Work Location - Bangalore

Bewakoof

Lead Mentor

Training Partner<h4>Company Description</h4>Dr. Reddy’s Laboratories Ltd. is a leading multinational pharmaceutical company based across global locations. Each of our 24,000 plus employees comes to work every day for one collective purpose: to accelerate access to affordable and innovative medicines because Good Health Can’t Wait.We started in 1984 with a modest investment, 20 employees and a bold vision. Today, we have research and development centres, manufacturing facilities or a commercial presence in 66 countries. For nearly four decades, we have stood for access, affordability and innovation based on the bedrock of deep science, progressive people practices and robust corporate governance. As the pharmaceutical industry evolves and undergoes disruption, we see an opportunity – to strengthen our core further (the next steps) and to build the future (the new bets).‘The Next and the New’ is how we aim to continue to be the partner of choice – purpose-driven, future-ready and sustainable.  Our aim is to reach over 1.5 Bn+ patients across the world by 2030 by growing our core businesses and building for the future with sustainability at the core of our purpose and strategy. Sustainability for us means operating in a manner that respects people, planet and purpose – helping us conserve precious resources, serve our patients, create value for stakeholders, give back to society, fulfil our potential and maintain our integrity and transparencyDr Reddy’s maintains a work environment, free from discrimination and is an equal opportunity employer. We are committed to employ &amp; nurture all qualified diverse workforce without regard to race, colour religion, nationality, sex, age, disability status, genetics, sexual orientation, gender expression, citizenship or any other characteristic or classification protected by applicable law(s) of the country we operate in. We treasure every talent, and recognize merit and diversity in our organization.<h4>Job Description</h4>Job Description: Training PartnerIntroductionWe are looking for a dedicated and experienced Training Partner to join our team. The Training Partner will be responsible for developing strategic partnerships, conducting training programs, and ensuring the successful adoption of training initiatives. The ideal candidate will have a strong background in training and development, excellent communication skills, and the ability to build and maintain relationships with key stakeholders.Key Responsibility Areas (KRA)1. Strategic partnership with hospital chainsDevelop and maintain strategic partnerships with hospital chains. Conduct a total of 400 programs with 5 hospital chains, ensuring more than 60 programs per chain .2. Strategic partnership with standalone hospitalsDevelop and maintain strategic partnerships with standalone hospitals. Conduct a total of 500 programs with 8 standalone hospitals, ensuring more than 25 programs per hospital.3. Strategic partnership with clinicsDevelop and maintain strategic partnerships with clinics. Conduct a total of 200 programs with 3 clinics, ensuring more than 30 programs per clinic .4. Strategic partnership with doctors and medical societiesDevelop and maintain strategic partnerships with doctors and medical societies. Conduct three doctor-level sessions or QIP mock assessments and engage with 100 unique hospitals/societies.5. Adoption of training program for staff, managers, and doctorsEnsure that 50% of identified accounts complete all the modules specified by the hospitals. Additionally, ensure that 20% of identified accounts conduct three or more doctor-level engagement programs.6. Stakeholder connect and partnership developmentDuring physical visits, meet with 60 unique CXOs/Directors, 80 Nursing Supervisors/Directors of Nursing Services, and 40 Supply Chain Managers in FY25. Prepare a half-yearly catalog for focus accounts that have conducted more than 15 programs. These catalogs will reconnect them with the program details and discuss the way forward. The catalog should include the number of participants trained, pictures from the sessions, testimonials from participants, and other important details.7. Workshop/Webinar/NetworkingOrganize one physical event and two digital activities (workshops, webinars, or networking events) in Q3 and Q4.8. Training ObservationConduct three observations within distinct accounts, encompassing 36 separate sessions, and involving unique faculty members to be completed as part of the observations .9. Travel RequirementsThe Training Partner is expected to travel for 50% of days each month to meet with clients, conduct training sessions, and build relationships with key stakeholders.<h4>Qualifications</h4>MBA PreferredExperience building and maintaining relationships with key stakeholdersExperience conducting training programsExperience with strategic partnerships in the healthcare sectorExcellent communication skillsMin 5 years of experience in training and development<h4>Additional Information</h4>About the Department Global Generics India Global Generics India business journey began in 1986. In the last three decades, we have grown as a trusted name in the healthcare industry and rank as one of the top 10 Pharma Companies in the Indian Pharma Market (IPM) as per IQVIA MAT (November 2022). Our commitment to Lead Ahead has helped us move ranks from 16th position to 10th position (IPM) in the last four years. We are a fast-growing organisation with double-digit growth and significant market share in domestic markets. Currently, we rank among the top 5 in oncology, anti-allergy and gastrointestinal diseases and the top 10 in a few other therapy areas. Our focus is on leveraging our digital capabilities, collaborations, innovations and inorganic opportunities to become the top 5 companies in the Indian Pharma Market. Benefits Offered At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs. The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining &amp; relocation support, family support (Maternity &amp; Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself. Our Work Culture Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic. For more details, please visit our career website at https://careers.drreddys.com/#!/

Dr Reddys Laboratories

Trainer

Learning & Development Coordinator(LMS and WorkDay)<h4>Company Description</h4>insightsoftware is a global provider of comprehensive solutions for the Office of the CFO.We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&amp;A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com<h4>Job Description</h4>We are seeking a dynamic and collaborative Learning &amp; Development Coordinator to join our global Learning &amp; Development team. This role will coordinate training programs, support organization-wide learning initiatives, and help create a culture of continuous improvement and professional development across all levels of insightsoftware.Learning Program Coordination &amp; Administration<ul><li>Coordinate start-to-finish logistics for live, virtual training sessions in APAC; manage all activities including participant registration, facilitator procurement, pre and post session communications, attendance tracking and feedback reporting</li><li>Produce live, virtual training sessions in APAC using Microsoft Teams; manage chat, Q&amp;A, breakout rooms, polling, feedback and attendance reporting</li><li>Support coordination for in-person, regional training sessions as needed; can include facilitator procurement, venue booking, materials preparation and technology setup</li><li>Collaborate with team members and subject matter experts to create and update learning content and materials</li><li>Maintain training records and provide insightful analytics and reports on training activities and outcomes</li><li>Collaborate with L&amp;D owners to provide administrative support to external learning partners and vendors</li></ul>Content Development &amp; Delivery<ul><li>Facilitate weekly New Hire Orientation sessions and monthly Week of Welcome onboarding programs while acting as point of contact for new hires in the APAC region</li><li>Create and update assessments in Questionmark tool and add to courses in LMS (Workday Learning)</li><li>Assist in curation and maintenance of training curriculum on LMS (Workday Learning)</li><li>Stay updated on industry trends and best practices in learning and development</li></ul>Learning Evaluation &amp; Reporting<ul><li>Create feedback surveys associated with courses in LMS (Workday Learning) and analyze feedback monthly</li><li>Conduct training needs assessments to identify skill gaps and development opportunities</li><li>Evaluate the effectiveness of training programs through feedback, assessments, and stakeholder interactions</li></ul>Learning Support<ul><li>Organize, update and monitor L&amp;D Team processes documentation</li><li>Compile and organize training data on L&amp;D Reporting Dashboard</li><li>Answer routine Learning &amp; Development employee inquiries in JIRA ticketing system</li><li>Other ad-hoc L&amp;D duties as needed</li></ul> <h4>Qualifications</h4><ul><li>Bachelor's degree (Graduate) in Human Resources, Psychology, Business Administration, Education, or related field</li><li>Postgraduate qualification (MBA/PGDM in HR, M.A. in Psychology, M.A. in Education, or equivalent) preferred</li><li>2+ years’ experience as an administrator/coordinator, preferably in HR, Learning and Development or related fields</li><li>1+ years' of Learning Management System administration experience; Workday Learning preferred</li><li>Experience in a multinational, global organization preferred</li><li>Strong proficiency with MS Office; especially PowerPoint and Excel</li><li>Strong proficiency with scheduling and managing events using Microsoft Outlook and Teams</li><li>Strong written and verbal communication skills</li><li>Detail-oriented, self-starter who is able to work independently</li><li>Ability to organize and prioritize work to handle multiple activities and requests in a fast-paced environment</li><li>Proactive and willing to take full ownership of assigned responsibilities</li><li>Strong problem solver with the ability to present issues clearly and provide solutions</li></ul><h4>Additional Information</h4>  ** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **<a href="https://insightsoftware.wistia.com/medias/vzk90oshuy">insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)</a>Background checks are required for employment with insightsoftware, where permitted by country, state/province.At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.<h4>Experience Level</h4>Mid Level

insightsoftware

Business Development Coordinator

Deputy Manager - Process Training - Pune - REF83521C_2025194042 - Insurance - Excellent Communication - Training<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team.• Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area.• Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization.• Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field.• Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization.• Job Location - PuneQualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Training Manager

Instructional Designer TCS Hiring for Instructional Designer! Job DescriptionRole- Instructional DesignerSkillset - Instructional Designer Desired Experience Range- 3.5-12 Years Location of Requirement - Ahmedabad, Bengaluru, Bhubhaneswar, Chennai, Delhi,
Indore, Kochi, Kolkata, Mumbai, Pune, HyderabadDesired Competencies (Technical/Behavioral
Competency)·        
Knowledge
about ID theories and models, such as ADDIE, ARCS, Blooms’ Taxonomy ·        
Hands-on
experience in using authoring tools such as Articulate Storyline, Adobe
Captivate, Whatfix, WalkMe, SAP EnableNow ·        
Should
have recorded and edited simulations ·        
Create
course design, storyboards, Work Instructions, Quick Reference guidesWork
closely with Subject Matter Experts (SMEs) to get requisite information  &lt;/p

Tata Consultancy Services (Tcs)

Instructor

L&D Manager - Retail<h4>Description</h4><ul><li>Training Need Identification for respective function.</li><li>Design &amp; implement L&amp;D/Training Calendar on monthly basis.</li><li>Conducting Online/ Offline training programs for employees &amp; Partners.</li><li>Content Development. </li><li>Maintaning Attendance Records for audit purpose.</li></ul><h4>Qualifications</h4>Bachelor's Degree<h4>About Us</h4>**This position may have in-office requirements depending on candidate location.** At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That’s why we provide an environment focused on openness, inclusion, trust and respect. Here, you’ll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.    Liberty Mutual has proudly been recognized as a “Great Place to Work” by Great Place to Work® US for the past several years. We were also selected as one of the “100 Best Places to Work in IT” on IDG’s Insider Pro and Computerworld’s 2020 list. For many years running, we have been named by Forbes as one of America’s Best Employers for Women and one of America’s Best Employers for New Graduates—as well as one of America’s Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-equity-inclusion/ We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits   Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. Fair Chance Notices<ul><li>California</li><li>San Francisco</li><li>Los Angeles</li><li>Philadelphia</li></ul>

Liberty General Insurance Ltd

Training and Development Manager

Communication TrainerJob Title:Communication TrainerJob Description<h4> Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</h4><h4>Role &amp; Key Responsibilities:</h4><h4>Monitor and evaluate calls/chat on language quality and communication skills.</h4><h4>Provide coaching &amp; feedback in person basis the observations from call/chat monitoring and to assist Ops-TL in development of Agents</h4><h4>Prepare and develop individual Coaching Plans, providing resources and assistance.</h4><h4>Implement effective Coaching / Training methodologies to individual / group in a dynamic training environment i.e. Virtual &amp; Classroom</h4><h4>Create clusters / quartiles based on the performance and improve bottom quartile movement on Comms Skills.</h4><h4>Participate in Calibration sessions along with Quality, Operations and Clients.</h4><h4>Proactively implement best practices and add value to the process.</h4><h4>Attending TTT (Train the Trainer) basis new Product update / Process change and build / amend content accordingly.</h4><h4>Conducting Comms Sessions on Soft Skills / Language / Customer Service etiquette for NH Agents as part of the NH Training Program</h4><h4>Creating &amp; sharing Q-Tips around soft skills and WOW customer service statements</h4><h4>TNA / TNI: Coordinate with Quality / Ops Team to Design &amp; Develop training programs basis the TNA / TNI for conducting refresher sessions.</h4><h4>Create and maintain Training Reports for different Stakeholders.</h4><h4> </h4><h4>Key Skills and knowledge: -</h4><h4>1.      Excellent oral and written English communication skills</h4><h4>2.      Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciations, Soft Skills, Call Etiquettes</h4><h4>3.      Excellent facilitation and presentation skills</h4><h4>4.      Willing to work in rotational shift.</h4><h4>5.      People Management and Interpersonal Skills.        </h4><h4>6.      Good knowledge of computers and MS Office (Excel, Power point)</h4><h4>7.      Analytical / Quantitative skills and Effective Time Management</h4><h4>8.      Planning and Decision making</h4><h4>9.      Ability to drive initiatives to closure.</h4><h4>10.  Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement.</h4><h4>11.  2-3 years min experience as a ‘Comm /Soft skills trainer’ supporting International Customer service clients.</h4><h4> </h4><h4>·        Qualification : Graduation</h4><h4> </h4><h4> </h4><h4>Disclaimer:-</h4><h4>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</h4>  Location:IND Chennai - Fortune TowersLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Entry Level

Concentrix

Communication Skills Trainer

Associate II, Scientific EducationConduct on-site assessment and selection of target trainees and hospitals, ensuring optimal quantity and quality of trainees and meeting Phaco conversion rates for the Phaco Development Program • Conduct onsite (Operating Room) and wetlab instruction and consultation for trainees converting from Extracapsular Cataract Extraction (ECCE) and Small Incision Cataract Surgery (SICS) to Phacoemulsification (Phaco) • Collaborate with outside-Alcon consultants to ensure effective trainee Phaco conversion rates and high-quality surgical results • Demonstrate product and procedural expertise to teach, model, and coach trainees and field personnel • Support Alcon Phaco Development training events, professional congresses, symposiums, and special Alcon events • Document target assessment, pre-course preparation, surgical observation, and post-course Phaco cases • Comply with all Alcon administrative and reporting procedures • Provide analytics support to Alcon internal customers and facilitate data-enabled decision-making • Support Global Business Services Global Commercial Operations (GBS GCO) business by participating in various initiatives • Work in a design team responsible for creating promotional marketing materials • Ensure quality assurance and accuracy of deliverables and deliver projects on time within stipulated deadlines • Support the creation and maintenance of standard operating procedures and develop and maintain knowledge repositories capturing qualitative and quantitative reports • Participate in knowledge-sharing sessions All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations​.ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Contingent Worker</a>  Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

Alcon Laboratories India Pvt Ltd

Science Instructor

Learning & Development | Assistant Manager• Manage a team of trainers – Recruit, train &amp; lead the team • Device L&amp;D strategy to upskill the frontline teams to improve effectiveness of the workforce • Build Monthly, quarterly &amp; yearly training programs • Prepare budget for training programs • Assess employee skills &amp; performance to identify areas of improvement • Ensure product, process knowledge &amp; skill training for new joiners &amp; existing employees • Identify training needs as per the business outcome requirement • Evaluate employees &amp; identify weakness • Driving &amp; manage training completion  • Regular connect with stakeholders to identify training requirement  • Share training reports &amp; other training KPIs (NPS, participant voice, takeaways) • Track employee success &amp; progress • Keep abreast of training trends, developments &amp; best practices

Indiamart

Manager - Training
Employer DescriptionQuess Corp Limited (Quess) is India’s leading business services provider, leveraging our extensive domain knowledge and future-ready digital platforms to drive client productivity through outsourced solutions.We provide a host of technology enabled staffing and managed outsourcing services across processes such as sales &amp; marketing, customer care, after sales service, back office operations, manufacturing operations, facilities and security management, HR &amp; F&amp;A operations, IT &amp; mobility services, etc.Our passion for delivering exceptional services, augmented by proprietary digital platforms, has strongly established our credentials as India’s largest employer in the private sector and the biggest integrated business services provider in the country. We are proud to achieve this success as a 14-year old start-up.A core value driving our business is constantly making the workforce more productive. Our business strategy is aligned to this, including training and skill development for better employability, helping job seekers easily find employment opportunities, digitising workflows, and providing social security benefits to a wider employable population.Established in 2007 and headquartered in Bengaluru, Quess today has unmatched geographic presence and scale with more than 64 locations across India, South East Asia &amp; North America, backed by technology-intensity and domain specialization to create unmatched service experiences.<h4>Experience Level</h4>Mid Level

Quess Corp Limited

Executive/Senior Executive Training & Quality Assurance - VikhroliAbout the Role:<ul><li>The Executive/Senior Executive will be responsible for the identification, delivery, and evaluation of training and quality initiatives to enhance team performance and process effectiveness.</li><li>The incumbent will report to the Head - Contact Centre. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.</li></ul>Job Responsibilities:<ul><li>Identify and analyse training needs (TNI - Training Need Identification &amp; TNA - Training Need Analysis) &amp; create actionable training plans based on it</li><li>Conduct situation-based training and refresher sessions</li><li>Teach communication and navigation skills effectively</li><li>Create and update call scripts; conduct mock call sessions for various scenarios</li><li>Develop training modules, scripts, mock sessions, and Product Knowledge Tests (PKTs)</li><li>Perform random sampling and monthly call audits to identify process gaps</li><li>Monitor and evaluate call performance to ensure consistent quality</li><li>Use audit insights to improve training content and processes continually</li></ul>RequirementsKey Result Areas:<ul><li>Training Needs Analysis</li><li>Quality Monitoring</li><li>Script Development</li><li>Mock Call Sessions</li><li>Call Audits</li></ul>Competencies (Skills essential to the role):<ul><li>Excellent Communication Skills</li><li>Training Delivery</li><li>Logical Reasoning</li><li>Effective feedback delivery</li></ul>BenefitsWhat can you expect from RPCI?<ul><li>Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:</li></ul><ul><li>Service</li><li>Relationships</li><li>Teamwork</li><li>Responsibility</li></ul>DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.<h4>Experience Level</h4>Mid Level

Rentokil Initial Hygiene India Private Limited

Quality Assurance Officer

Deputy Manager - Process Training (eLearning Developer/Articulate Storyline/) - Pune<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>6 to 9 Years in Instructional Design Designing E Learning Modules Videos Infographics PPTJob DescriptionWe are looking for an Assistant Manager to design and develop world class blended learning courses The candidate will be required to collaborate with various internal and external stakeholders in planning and executing the courses while following the content development process learning model definitions writing standards presentation guidelines and productivity metrics during course development The content and collaterals created should inspire inform and captivate the learner audienceKey DeliverablesCreate engaging learning activities and compelling course content that enhances retention and transferWork with subject matter experts and identify target audience’s training needsStudy design briefs to visualize and prototype instructional graphics user interface and the finished productDesign and develop various forms of content such as Videos PPTs ILTs WBTs performance support tools assessments gamified e learning e learning solutions and blended learning resources based on business needsApply tested instructional design theories practice and methodsLiaise with Vendors for specific projects deadlines and deliveryCreate supporting material media audio video simulations role plays games quizzes etc Decide on the criteria used to judge learner’s performance and develop assessment instrumentsMaintain project documentation and course foldersSkills and Competencies Demonstrated knowledge of emerging technologies and learning frameworksExcellent knowledge of learning theories and instructional design models Lesson and curriculum planning skills Basic HTML and Flash programming knowledgeExpertise in Content writing writing effective copy instructional text audio scripts video scripts and storyboardingProficiency in course development and design soft wares and technologies such as Articulate Adobe creative cloud PowerPoint &amp; Vyond and LMSCritical Competencies for the PositionA keen eye for aesthetics and attention to detailExcellent written spoken communication skills in EnglishAbility to work methodically logically and meet deadlinesFlexibility agility and adaptabilityAbility to work and contribute in a team environment as well as work independently<h4>Qualifications</h4>Graduation from a recognized universityRelevant experience in graphic design instructional design e learning courseware storyboarding content writing is preferred<h4>Experience Level</h4>Mid Level

Deputy Manager

Assistant Manager - Process Training( Travel/Airlines/GDS) - GGN - REF80006L_2025183533<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>* Lead the training function for international ticketing, group bookings, and email support processes.* Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs.* Conduct onboarding and upskilling sessions for L2 – Complex itinerary trained resources.* Collaborate with operations and quality teams to identify training needs and close skill gaps.* Develop and maintain training materials, SOPs, and process documentation.* Monitor training effectiveness through assessments, feedback, and performance tracking.* Facilitate refresher courses and process updates in alignment with client and business requirements.* Minimum 2–3 years of experience in Corporate Travel training, with hands-on experience in at least one GDS (e.g., Amadeus/Sabre).* Strong facilitation and presentation skills; confident in leading virtual and in-person training sessions.* Excellent command of spoken and written English.* Proficient in creating training decks, manuals, and performance reports using Excel and presentation tools.* Strong analytical skills to assess training impact and identify improvement areas.* Ability to manage conflicts and provide constructive feedback to learners.<h4>Qualifications</h4>* Minimum 2–3 years of experience in Corporate Travel training, with hands-on experience in at least one GDS (e.g., Amadeus/Sabre).<h4>Experience Level</h4>Mid Level

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