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Senior Analyst, Learning and Development<h4>Position Summary...</h4><h4>What you'll do...</h4>Job Summary:This position is responsible for the operation of the Contact Center department. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary.About Team: Our team is focused on developing a streamlined, dependable company that includes service operations and technology solutions for Finance, People, and Associate Digital Experience (ADE). We also provide a variety of services such as procurement, supplier portfolio management, merchandising master data, and analytics. From developing HR chatbots and virtual assistants to creating invoice solutions and facilitating legal changes, we help drive efficiency across Walmart globally.What you'll do:Manages the facilitation of learning activities by overseeing associate trainings on complex systems and processes and new hire onboarding; providing input to the content design team; adjusting content flow according to the requirements of the training or target audience; utilizing learning systems to monitor, track, and report learning activities; incorporating trainee feedback and performance metric results; sharing course facilitation improvements with senior management; evaluating program effectiveness against business objectives; and overseeing the maintenance and upkeep of training equipment and resources.Develops facilitators and team members by providing feedback to enhance facilitation skills; assessing the teams performance in the sessions facilitates; making recommendations for additional training; and coaching, mentoring, and developing other associates with or without managerial supervision based on requirements by management.Manages and delivers complex training courses by applying blended delivery methods; rehearsing course content prior to delivery; communicating complex content, policies, and processes; observing participant engagement in courses; remaining current on course materials and facilitation best practices; answering questions related to course content andconcept application; and guiding associate engagement during training courses.Essential Functions An individual must be able to successfully perform the essential functions of this position with or without reasonable accommodation. Below are the essential functions,· Understanding of English Grammar Subject Verb Agreement Rules, Tenses and Transliterations· Different Feedback Mechanism such as GROW, SOAR, OSKAR, CLEAR, AOR coaching models· Training Needs Identification and Analysis, Root Cause Analysis, and Quartile Management· Training sounds in English such as Vowels (Monophthongs and Diphthongs), Consonant sounds (Fricatives, Affricates, Plosives and Nasal)· Manner of articulation and place of articulation of English soundsDemonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.What you'll bring:Basic Qualifications· BachelorsDegree in a related field and 5 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent· OR 6-8 years industry/related experience as a pre-process trainer, having conducted New Hire Training on Grammar and Voice/Accent· Proficient in blended training delivery methodologies· Expert in classroom training delivery· Ability to design and deliver language and culture-based course material/training curriculum· Capability to design and deliver competency-based training· Expertise in leadership training· Operational knowledge of LMS· Knowledge of Microsoft Office Suit (PowerPoint, Excel, Outlook)· Ability to manage multiple batches at the same time· Experience working with multiple team members and stakeholders· Must be able and willing to think and act strategically and tactically· Result oriented and Quality consciousPreferred Qualifications· ADD: Knowledge of Adult Learning Theories· Prior experience and knowledge of contact center· TEFL, TESOL, TESL, CELTA or DELTA certification· Familiarity with Virtual delivery enablement tools such as Zoom / Teams About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity experts and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.Benefits: Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. BelongingWe aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone.At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone is—and feels—included, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, we’re able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate.<h4>Minimum Qualifications...</h4>Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications:Bachelor's degree in Business, Human Resources, Communications, Education, or related field OR 2 years' experience in training, quality , knowledge management, contact center, or related area .<h4>Preferred Qualifications...</h4>Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Design, Project Management, Supervising Associates, Training and Development<h4>Primary Location...</h4>, , India<h4>Experience Level</h4>Senior Level

Walmart India Pvt Ltd

Senior Analyst

Deputy Manager - Process Training(General Insurance/Property & Casualty Insurance) - Pune - REF74302T_2025164401<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>• Over 4 to 5 years of experience managing process training for a customer service contact center.• New Hire Trainings and Training Initiatives for the existing employees.• Knowledge of banking and financial industry would be added advantage.• Be ready to learn the process, get trained and certified yourself and lead the trainers for the account.• To be able to work on the ground, with ground level staffs and the existing trainers, managing basic stuffs in the training rooms and OJTs, drive call simulations, knowledge assessments and retentions activities.• Driving BAU practices, conducting regular assessments, drive process updates completions, drive process accuracy by liaison with operations and quality team. • Drive soft skills training. Training logistics with facility, WFM, Ops and all other functions.• Should be knowledgeable on the business/process in customer experience area. • Should have excellent communication skills and be able to interact with internal stakeholders and clients.• Should have analytical ability and ability to understand the business impact of nos.• Should be able to manage multiple teams and multiple location by providing KPI and driving it.• In depth understanding of training metrics and impact to business metric.• In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration.• Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives.• Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function.• Maintain vertical hygiene &amp; compliances by ensuring reports, data and documents are in place.• Promote standardization by creating SOPs across training – Standardization. • Promote behavioral training programs and promote the programs to ensure maximum participate on Work with the Vertical leads in providing inputs on development areas for projects initiated. Provide real time support to teams working on projects.<h4>Qualifications</h4>• Candidate must possess at least a Bachelor College degree any field. • Excellent Interpersonal, English communication and writing skills. Excellent facilitation skills Should have an eye for detail.• Adapts communication style to handle complex on the spot questions from customers or internal stakeholders.• Communicates complex issues clearly and credibly with widely varied individuals within and outside organization. • Job Location - Pune Qualifications Graduate/Postgraduate or equivalent professional with minimum 3+ Years of relevant experience<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Training Manager

Training ManagerJOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets• Ensures all training and development activities (department specific and general property training) are strategically linked to the organization’s mission and vision.• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Makes any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Establishes guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets• Participates in the development of the Training budget as required.• Manages budget in alignment with Human Resources and property financial goals.• Manages department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

Marriott Hotels India

ManagerAs a leading financial services and healthcare technology company based on revenue, SS&amp;C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&amp;C for expertise, scale, and technology.Job DescriptionPlans and executes training initiatives that enhance necessary skillsets for an employee's current role. Selects or creates materials and appropriate delivery methods for programs on a variety of topics to increase an employee's individual performance. Creates training reports and maintains training records. Meets requirements and standards of the training effectiveness and assessment standards. Interacts with functional organizations to develop specifications for content of courses. Prepares lesson plans and content including the method, media, and documentation to be presented. Prepares e-learn programs using tools available in the industry like RISE, Articulate etc. Leader of professionals or first-level leaders working on issues of a diverse scope or coordinating department activities. Exercises wide-latitude to make decisions within established company policies to meet business objectives. Advises staff and partners with cross-functional teams to meet project schedules and to develop solutions to issues. Accountable for department results. Establishes procedures and recommends changes to policies. Minimally requires a Master's degree and 4 years of related experience, or Bachelor's degree and 6 years of related experience, or high school degree and 8 years of related experience.Unless explicitly requested or approached by SS&amp;C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.SS&amp;C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.<h4>Experience Level</h4>Mid Level

SS&C TECHNOLOGIES

Learning Design ManagerJob Description SummaryAbout the role: We are seeking a talented and passionate Learning Design Manager to join our Development Learning team and play a key role in shaping our learning programs. This role will be responsible for designing and developing impactful learning solutions to support business priorities. This role will collaborate with department colleagues, stakeholders, and subject matter experts to design, develop, and implement engaging, effective learning solutions. The Learning Design Manager will have a learner-centric approach and a collaborative and creative mindset. They will focus on enhancing the learning experience, utilizing various learning tools and technologies, and maximizing learning impact through excellence in learning design and delivery channels. In addition, strong project management and organizational skills are needed. This individual must demonstrate learning agility, the ability to quickly and effectively learn about their priorities, required technologies, insights from previous experiences and apply those learnings to their deliverables. Job DescriptionKey Requirements:<ul><li>In collaboration with learning project lead, defines best approach for learning strategy that will meet the business need defined in the learning needs analysis.</li><li>Provide detailed design and development of courses, curriculum, and learning materials for both synchronous and asynchronous learning programs.</li><li>Applies adult learning principles and instructional design methodology to design and develop learning objectives and learning materials to improve competencies, skills, and knowledge. Keeps current on best practices in instructional design.</li><li>Designs, develops, and updates learning deliverables to create engaging content, layouts, and interactive media for LMS and Learning Experience Platform (LXP/Match Learn).</li><li>Ability to create eLearning modules, LXP smartcards, storyboards, facilitator guides, presentations, learning activities and audio scripts.</li><li>Ability to translate storyboards, instructional materials, and other written concepts into clear and effective learning deliverables.</li><li>Applies project management principles, processes, and tools to ensure project deadlines are met and clearly communicates project status with project team members and subject matter experts.</li><li>Curate learning solutions within Novartis and from external sources. Build and sustain strong relationships with internal and external stakeholders, working collaboratively to achieve common goals.</li><li>Analyses, updates, and refines course content, as needed. High attention of detail and responsible for quality control of learning materials and QC support for cross-departmental learning deliverables.</li></ul>Essential Requirements:<ul><li>5+ years' relevant experience with Instructional Design</li><li>Proficient knowledge of adult learning theory and practice</li><li>Understanding of the drug development process including functional interfaces</li><li>Experience with design and digital learning technology platforms (e.g., Articulate, Camtasia, Photoshop)</li><li>Commitment to flexible working hours as global team members in different time zones</li></ul>Desirable Requirements:<ul><li>Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines. Critical thinking and consultancy skills</li><li>Excellent written and verbal communication skills, with the ability to interface effectively with team members, subject matter experts and cross-department colleagues.</li><li>Demonstrated ability to work independently and as part of a team, collaborating with global stakeholders.</li></ul> Skills DesiredClient Counseling, Learning Design, Prompt Engineering<h4>Experience Level</h4>Mid Level

Novartis India

Academic Mentor

Director - Knowledge Management<h4>Company Description</h4>Sutherland is an experience led digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 36 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.We believe that the best relationships come from trust and value. In addition to delivering exceptionally engineered experiences, we help our clients improve their productivity, reduce costs, enhance customer loyalty, build additional revenues, reduce time-to-market and efficiently enter new markets. We also stand by our results. Sixty-one percent of our business is outcome based, ensuring our success is clearly tied to our clients’ success. We think that is pretty simple for our clients to understand, and it adds to trust and transparency. Today, over 60 percent of our revenues come from clients with us for more than 11 years. Forty percent of our revenues come from Fortune-50, and 56 percent from Fortune-500 clients. Our digital backbone spans 144 countries around the world, with 61 delivery centres across 19 countries, handling over 43 million transactions a month for approximately 70 clients. We are a team of 60K+ global professionals, operationally effective, culturally meshed, and committed to our clients and to one another. We call it One Sutherland. Visit our website to know more about us <a href="https://www.sutherlandglobal.com/">https://www.sutherlandglobal.com/</a> LinkedIn <a href="https://www.linkedin.com/company/sutherland-global/">https://www.linkedin.com/company/sutherland-global/</a><h4>Job Description</h4>Role Summary:The Director of Learning and Development (L&amp;D) is a strategic leader responsible for shaping and executing the organization’s learning strategy to support business goals, workforce capabilities, and employee growth. This role oversees the design, delivery, and evaluation of all learning and development programs, while fostering a culture of continuous learning and knowledge sharing across the organization.Key Responsibilities:Strategic Leadership<ul><li>Define and execute the enterprise L&amp;D strategy aligned with organizational goals.</li><li>Partner with senior leadership to assess skills gaps and future capability needs.</li><li>Build a roadmap for leadership development, functional training, onboarding, and compliance programs.</li></ul>Program Management<ul><li>Oversee the end-to-end design, delivery, and evaluation of learning programs (classroom, e-learning, blended).</li><li>Ensure scalable, inclusive, and engaging learning experiences for diverse employee groups.</li><li>Introduce innovation through modern learning technologies, platforms, and methodologies.</li></ul>Learning Analytics &amp; Impact<ul><li>Establish measurement frameworks for L&amp;D initiatives (e.g., learning KPIs, ROI, employee growth).</li><li>Monitor learning effectiveness using data and analytics to drive continuous improvement.</li><li>Present insights and reports to executive leadership and recommend strategic actions.</li></ul>Team Leadership<ul><li>Lead and mentor a team of L&amp;D professionals, learning architects, and facilitators.</li><li>Foster a high-performance, learner-centric team culture.</li><li>Manage budgets, vendor relationships, and cross-functional project teams.</li></ul>Knowledge Management (Optional if included)<ul><li>Implement systems and practices for knowledge capture, sharing, and reuse.</li><li>Promote collaboration and access to institutional knowledge through digital platforms and communities of practice.</li></ul>Qualifications:<ul><li>10+ years of progressive experience in Learning &amp; Development, with at least 3-5 years in a leadership role.</li><li>Proven experience developing and implementing enterprise L&amp;D strategies.</li><li>Strong understanding of adult learning principles, instructional design, and digital learning platforms (e.g., LMS, LXP).</li><li>Experience with learning analytics, capability frameworks, and organizational development.</li><li>Excellent communication, leadership, and stakeholder management skills.</li><li>Bachelor’s degree required; Master’s degree in HR, Education, Organizational Development, or related field preferred.</li></ul><h4>Experience Level</h4>Executive Level

Sutherland Global Services Private Limited

Training and Development Manager

Lead eLearning DeveloperAbout Tekion:Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.Job DescriptionWe are seeking a highly experienced and innovative Lead eLearning Developer to drive the development of advanced digital learning solutions. In this role, you will lead a team of developers, collaborate with instructional designers, and work closely with subject matter experts (SMEs) to deliver engaging and interactive eLearning experiences. You will take ownership of end-to-end eLearning projects, ensuring that technical development aligns with educational objectives and quality standards. The ideal candidate will have extensive experience in eLearning development, project management, and team leadership, with a deep understanding of the latest tools and technologies. Key ResponsibilitiesTeam Leadership and Mentorship:<ul><li>Lead, mentor, and provide technical guidance to a team of eLearning developers, ensuring high-quality work and continuous skill development.</li><li>Allocate tasks and manage workloads to optimize productivity across multiple projects.</li><li>Foster a culture of collaboration, innovation, and continuous improvement within the development team.</li></ul>eLearning Development: <ul><li>Design and develop high-quality, interactive eLearning courses using tools like Articulate Storyline, Adobe Captivate, or similar platforms.</li><li>Lead the development of advanced multimedia elements such as animations, simulations, quizzes, and assessments to enhance learner engagement.</li><li>Ensure all eLearning content is compliant with SCORM, xAPI, and AICC standards for seamless LMS integration.</li></ul>Project Management: <ul><li>Take ownership of eLearning projects, managing the full development lifecycle from concept to delivery.</li><li>Collaborate with instructional designers, SMEs, and other stakeholders to ensure that technical development aligns with educational objectives.</li><li>Plan and manage timelines, resources, and budgets to meet project deadlines while maintaining high-quality standards.</li></ul>Collaboration and Stakeholder Management: <ul><li>Act as a key point of contact for cross-functional teams, ensuring effective communication and collaboration throughout the development process.</li><li>Work with graphic designers and multimedia experts to integrate media assets (video, audio, graphics) into eLearning courses.</li><li>Partner with instructional designers to review storyboards, wireframes, and course structures, providing technical feedback to improve overall course quality.</li></ul>Quality Assurance and Testing: <ul><li>Oversee the testing and troubleshooting of eLearning modules to ensure they are functional, user-friendly, and accessible (including compliance with WCAG 2.0 standards).</li><li>Implement iterative feedback and review processes to continually improve the content and learning outcomes.</li></ul>Innovation and Continuous Improvement: <ul><li>Stay updated on industry trends, tools, and best practices to introduce innovative techniques that enhance the eLearning development process.</li><li>Lead the adoption and implementation of new tools and technologies, such as gamification, VR/AR, and mobile learning, to improve learner engagement and course effectiveness. </li></ul>Skills and Experience<ul><li>Advanced knowledge of HTML5, CSS3, and JavaScript for eLearning customization and development.</li><li>Expertise in SCORM, xAPI, and LMS platforms (such as Moodle, Blackboard, or similar).</li><li>Strong understanding of instructional design methodologies (ADDIE, SAM) and adult learning principles.</li><li>Excellent project management skills, with the ability to prioritize and handle multiple projects.</li><li>Leadership and team management skills, with a passion for mentoring and developing team members.</li><li>Strong problem-solving, troubleshooting, and technical debugging skills.</li><li>Excellent communication skills for collaborating with stakeholders and crossfunctional teams.</li></ul>Preferred Skills<ul><li>Experience with multimedia tools like Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After Effects).</li><li>Knowledge of emerging eLearning technologies, such as gamification, virtual reality (VR), augmented reality (AR), and mobile learning.</li><li>Experience in designing accessible eLearning content compliant with WCAG 2.0 standards.</li></ul>Perks and Benefits<ul><li>Competitive salary and comprehensive benefits package. </li><li>Leadership role with significant opportunities for career advancement.</li><li>Professional development opportunities, access to cutting-edge tools and technologies.</li><li>Collaborative and flexible working environment</li></ul>Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics. For more information on our privacy practices, please refer to our Applicant Privacy Notice <a href="https://tekion.com/legal/privacy/applicant-and-candidate-privacy-notice">here</a>.<h4>Experience Level</h4>Senior Level

Tekion India

Developer

Instructional Designer<h4>Career Category</h4>Finance<h4>Job Description</h4>ABOUT AMGENAmgen harnesses the best of biology and technology to fight the world’s toughest diseases, and make people’s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what’s known today.ABOUT THE ROLERole Description:The Instructional Designer (ID), Global Learning Solutions (GLS) reports to the Sr. Manager Instructional Design Team Lead and supports Global Learning &amp; Performance (GL&amp;P) Learning Professionals across all regions and sites in US, Europe, Intercontinental, and JAPAC.   The ID is responsible for designing learning solutions (e.g., content outlines, design documents, style guides/templates, storyboards, infographics, workshop materials, performance support tools, and eLearning modules) that are aligned with the organization’s objectives and strategies and with business needs.  The ID demonstrates best practices in Instructional Design while delivering best-in-class performance support, training, and communications solutions for clients while following creative design standards to ensure all assigned deliverables are met. Roles &amp; Responsibilities:<ul><li>Consults with GLS and/or functional learning partners to ensure the most appropriate learning solutions are proposed</li><li>Provides instructional design support on learning projects</li><li>Employs ID best practices in the execution of project deliverables, including design documents, content outlines, workshop materials, performance support tools, and eLearning modules</li><li>Works - as needed - with vendors, shared service providers, and contract workers to develop and deliver training deliverables</li><li>Supports the identification—and if needed, the creation—of media assets</li><li>Works with learning clients to ensure governance, design, and development processes are followed</li><li>Maintains functional partnerships with appropriate functional representatives</li><li>Provides thought leadership on new and innovative approaches to Instructional Design</li><li>Executes on the annual goals of the group and the department</li><li>Partners with GL&amp;P colleagues to identify opportunities for collaboration, process improvement, and resource sharing</li></ul>Basic Qualifications and Experience:<ul><li>Master's degree OR</li><li>Bachelor's degree and 2 years of Training &amp; Development experience OR</li><li>Associate degree and 6 years of Training &amp; Development experience OR</li><li>Minimum of 8+ years as an Instructional Designer or Training &amp; Development professional supporting a multinational organization</li></ul>Functional Skills:Must-Have Skills:<ul><li>Experience conducting training needs analysis to identify appropriate learning solutions</li><li>Experience with eLearning authoring tools and instructional technology (i.e. Articulate Storyline, Rise, Adobe Creative Suite, Vyond, etc.)</li><li>Excellent knowledge of learning theories and instructional design models</li></ul>Good-to-Have Skills:<ul><li>Experience supporting training projects from beginning to end</li><li>Consulting and Stakeholder Management Skills</li><li>Experience developing rapid design solutions</li><li>Experience implementing learning interventions to meet accessibility requirements (such as WCAG)</li><li>Experience managing translations in learning deliverables</li><li> Experience with Microsoft tools, including Sharepoint, Teams and Forms</li></ul>Professional Certifications (please mention if the certification is preferred or mandatory for the role):<ul><li>N/A</li></ul>Soft Skills:<ul><li>Excellent analytical and troubleshooting skills</li><li>Strong verbal and written communication skills</li><li>Strong consulting skills</li><li>Ability to work effectively with global, virtual teams</li><li>Ability to work independently</li><li>High degree of initiative and self-motivation</li><li>Ability to manage multiple priorities successfully</li><li>Team-oriented, with a focus on achieving team goals</li><li>Project management skills</li><li>Strong service orientation and high standards of excellence and business enablement</li><li>Written and verbal English proficiency</li></ul>EQUAL OPPORTUNITY STATEMENTAmgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation..<h4>Experience Level</h4>Senior Level

Amgen Technology Private Limited

Instructor

Training (Training Development ) AnalystIn these roles you will be responsible for: Responsibilities: <ul><li>Deliver monthly Language, Voice and Accent classroom/virtual training, support business through daily call monitoring and floor activity by working closing with the team and business requestors.</li><li>Reporting and tracking training effectiveness</li><li>Interviewing new hires</li><li>Regular and continuous touch base with floor and trainees to map improvement through coaching, feedback and communication-based projects</li></ul>Requirements for this role include: Key Skills: <ul><li>Communication Skills: Voice and Accent Training Delivery, Excellent communication skills, Excellent Facilitation/training skills</li><li>Skills: Coaching and Feedback</li><li>Skills: Proficient in MS Excel and MS PPT</li><li>Skills: Content Development </li></ul> Preferences:  - Optional (nice-to-have’s) <ul><li>Skills: Instructional Design Skills (a good-to-have skill)</li></ul>Required schedule availability for this position is Monday-Friday (2:00pm/6:00 pm to 12:00am/3:00 am IST).  The shift timings cannot be changed. Additionally, resources may have to work on weekends basis business requirement.

NTT DATA Global Delivery Services Ltd

Assistant Manager - Process Training (Airlines/GDS/Travel) - Gurgaon - REF82118B_2025189942<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Travel experience and experience of GDS is a Must To Conduct NHT for travel processTo get the refreshers and floor briefings conducted as and when requiredTo evaluate and provide feedback to the training manager on amendments to the training materialManaging end to end NHT and OJT for the processExpert in coachingExcellent in communicationEye for detailPrepare Training reportsExcel<h4>Qualifications</h4>Graduate/ Undergraduate<h4>Experience Level</h4>Mid Level

Training Supervisor

Assistant Manager TrainingJOB SUMMARY Assists with identifying and addressing employee and organizational development needs. The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Assists in conducting needs assessments, designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. CANDIDATE PROFILE  Education and Experience• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the human resources or related professional area; certified trainer.OR• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required. CORE WORK ACTIVITIES Assisting with Administering Employee Training Programs• Promotes and informs employees about all training programs.• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.• Helps employees identify specific behaviors that will contribute to service excellence.• Ensures employees receive on-going training to understand guest expectations.• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.• Meets with training cadre on a regular basis to support training efforts.• Observes service behaviors of employees and provides feedback to individuals and/or managers. Assisting with Evaluating Training Programs Effectiveness• Monitors enrollment and attendance at training classes.• Meets regularly with participants to assess progress and address concerns.• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.• Measures transfer of learning from training courses to the operation.• Ensures adult learning principles are incorporated into training programs. Assisting with Developing Training Program Plans and Budgets• Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.• Assists with making any necessary adjustments to training methodology and/or re-trains as appropriate.• Aligns current training and development programs to effectively impact key business indicators.• Assists with establishing guidelines so employees understand expectations and parameters.• Develops specific training to improve service performance.• Drives brand values and philosophy in all training and development activities.• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Assisting with Managing Training Budgets• Assists with the development of the Training budget as required.• Assists with managing budget in alignment with Human Resources and property financial goals.• Assists with managing department controllable expenses to achieve or exceed budgeted goals.• Utilizes P-card if appropriate to control and monitor departmental expenditures. 


  

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<h4>Experience Level</h4>Mid Level

Assistant Manager - Process Training( US Residential Mortgage Underwriting) - Gurgaon - REF65779F<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Seeking a Team Leader or Assistant Manager - Process Training (US Residential Mortgage Underwriting) to lead and enhance our training initiatives within the given accounts. In this role, you will oversee the development and execution of comprehensive domain training programs, designed to improve training efficiency and support process goals. You will collaborate with various departments to ensure training programs align with business needs and drive continuous improvement.• Training Development and Management: Design and implement domain training programs tailored to organizational needs, ensuring effective delivery and measurable outcomes. • Domain: US Residential Mortgage Underwriting • Needs Assessment: Partner with respective training leaders to assess domain training needs, identify process gaps, and propose solutions. • Program Evaluation: Analyse training program effectiveness using feedback, assessments, and performance data to drive improvements. • Content Creation: Develop and refine training materials, including manuals, e-learning modules, and interactive sessions. Produce customized training resources, including manuals, case studies, simulations, and role-playing scenarios, to equip employees with the tools they need to effectively upskill themselves in domain. • Stakeholder Engagement: Engage with senior management and key stakeholders to ensure alignment of training programs with business objectives. • Vendor Management: Engage with various vendors providing training to gauge and leverage niche domain expertise that may be required time to time. • Process Improvement: Identify and integrate best practices into training programs to enhance process efficiency and effectiveness. • Reporting: Prepare and present detailed reports on training activities, outcomes, and areas for development.<h4>Qualifications</h4><ul><li>Project and Training Management Experience is a must. Strong Domain – US Residential Mortgage Underwriting, entire value chain across originations</li><li>Good with Microsoft Office</li><li>Strong with MIS reporting</li><li>Strong analytical and operations management skills</li><li>Client focused with superior written and verbal communication skills.</li><li>Ability to work under pressure in a faced paced environment with limited structure.</li><li>Track record in designing and executing successful training programs</li><li>Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) will be added advantage</li></ul><h4>Experience Level</h4>Mid Level

KBS Tax - Instructional DesignerKPMG Global Services (KGS) is currently seeking an Instructional Designer for the KPMG Business School Tax practice, which caters to the learning needs of KPMG US Tax professionals. The focus of the team is to create innovative digital learning assets for internal KPMG Tax clients.The individual will create best in class instructional material and design and develop engaging learning course content to support the KPMG US tax learning requirements. The individual should be prepared to work in a dynamic environment with changing requirements and frequent interactions with on-site engagement teams and clients.The individual will need knowledge and skills in Instructional Design, Learning Content Development, and the related technologies.As an Instructional Designer, the individual will support the delivery of learning projects addressing specific business needs. This includes liaising with Subject Matter Experts to gain an understanding of the subject, development of ID assets, and support for the development of end user learning materials.<ul><li>Designs and develops high quality learning deliverables (digital and print) aligning with business specifications within an allocated timeframe, using the most appropriate design and development principles</li><li>Designs learning content adhering to the agreed, consistent processes and methodologies, whilst avoiding the replication and duplication of effort </li><li>Creates original ID assets such as design documents, storyboards, and scripts using the source content provided</li><li>Identifies and recommends instructional media that facilitates the understanding of the content for learners</li><li>Supports the creation of visually engaging and brand-compliant graphics </li><li>Reviews/Edits existing content as part of post-course evaluation, and provides recommendations to change specific content so that the required learning outcomes and objectives are achieved</li><li>Enhances existing documentation/learning materials to align with the changing business needs</li><li>Takes complete ownership for the standalone deliverables, managing relationship with the SME and the onshore/offshore team, that significantly contributes to the overall success of the project  </li><li>Establishes clear channels of communication with clients and stakeholders</li><li>Seeks regular feedback and incorporates them to improve performance as appropriate.</li></ul><ul><li>Experience of developing digital courses through a complete instructional systems design (ISD) lifecycle and designing learning materials in several formats and styles, according to audience requirements</li><li>An understanding of applications of learning theories, instructional design strategies, and learning styles to meet the learning objectives</li><li>An advanced-level proficiency in written and spoken English </li><li>An advanced-level proficiency in Microsoft Word, Excel, and PowerPoint</li><li>Experience of using software for screen recording &amp; editing (Camtasia), web content/video authoring (Articulate Storyline/Adobe Captivate/Vyond), and ILT deck creation</li><li>A thorough understanding of the need for project standards and experience of adhering to different standards for written and visual content</li><li>Excellent communication skills</li><li>Experience of managing a range of stakeholders that exhibits a sound understanding of the stakeholder management process</li><li>Strong organisational skills and the ability to prioritise work to meet strict deadlines</li><li>Excellent interpersonal skills and ability to work with others collaboratively</li></ul>

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