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ManagerJob Code/ Requisition ID Location  GurugaonTravel RequiredYesDepartment / FunctionESBPosition NameManager- Capability BuildingDesignation ManagerRole Individual  Team                   Reporting ToGeneral ManagerJob Specification Excellent verbal and written communication skills to engage with potential customers effectively.Strong understanding of sales processes and techno commercials skills.Ability to analyse data and metrics to optimize lead generation strategies.Proficiency in using CRM software, email marketing tools, and social media platforms.  Qualification/ Personal Attributes A degree in Engineering / Diploma, or a related field is often preferred.     Job Description Key ResponsibilitiesCapability BuildingEvaluating Employee &amp; Channel NeedsDesigning Training Programs and MaterialsScheduling Training SessionsDelivering Training SessionsAssessing Learning OutcomesIn-side SalesEfficiently manage and prioritize filtered sales leads to ensure timely follow-up and engagement.Build strong relationships with potential customers through phone calls, emails, and virtual meetings.Conduct thorough needs assessments to understand customer requirements and pain points. (Virtual /Physical Site Visit &amp; System Sizing)Offer appropriate products or services that meet customer needs, highlighting key benefits and value propositions.Address customer concerns and objections effectively to move leads through the sales pipeline.Lead handing over to business team. (Process to be Finilized-Biding Process or Something Else)Schedule and conduct follow-up communications with business team to ensure the conversion from sales funnel to order.Maintain records of lead interactions and sales activities in the CRM system. Provide regular reports on lead conversion rates and sales performance.Stay updated on industry trends and best practices to continuously improve sales techniques and strategies.         About Luminous Luminous Power Technologies, a leader in energy solutions, is a 35-year-old company which started as a small venture. Now on its brand transformation journey, its mission is to become a name synonymous with all-encompassing home electrical, power backup and residential solar solutions and create millions of happy homes in India. Today, Luminous is already a powerful, trustworthy brand name in 100 million Indian homes. During this successful journey, it has embraced the core values of reliability, consistency, longevity and the highest standards of integrity along with dynamic ideas and innovation. Its consumer-centric focus has led Luminous into new categories to deliver excellence in every product and home solution it offers. With 7 manufacturing units, more than 28 sales offices in India and presence in over 36 countries our 6000 employees serve more than 60,000 channel partners and millions of customers. Our motto has always been Customer Delight through Innovation &amp; Passion with focus on Execution &amp; Team-work. At Luminous, we passionately innovate to make life comfortable and efficient. Luminous is a group company of Schneider Electric, a global leader in energy management with presence in over 100 countries, 1.5 lakh people and a revenue of Rs. 2 lakh crore. <ul><li>Career Page- <a href="http://joinus.luminousindia.com/" rel="noopener" target="_blank">http://joinus.luminousindia.com/</a></li><li>LinkedIn- <a href="https://www.linkedin.com/company/luminous-power-technologies-p-ltd/" rel="noopener" target="_blank">https://www.linkedin.com/company/luminous-power-technologies-p-ltd/</a></li><li>Home Page- <a href="https://www.luminousindia.com/about-us" rel="noopener" target="_blank">https://www.luminousindia.com/about-us</a></li><li>Glassdoor-<a href="https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-%20%20%20%20%20%20%20EI_IE519545.11,40.htm">https://www.glassdoor.co.in/Overview/Working-at-Luminous-Power-Technologies-P-       EI_IE519545.11,40.htm</a></li></ul>



 
 
 
 
 
 
 



 <h4>Experience Level</h4>Mid Level

Luminous Power Technologies

Manager - Projects

Regional Training Managerwill be taking care of Inductions and All training interventions for the North . The position will be based out of New Delhi and the position involves travelling to all North business locations (Delhi-NCR, Haryana, Punjab, UP and UK). The preferred candidature we would be seeking is, somebody with Good communication and training skills, Good training exposure (min 03-05 yrs) especially in Retail Loans (HL/LAP) vertical. Experience in MF would be an added advantage.

Equitas Small Finance Ltd

Training Manager

Process and Comm Training AnalystNTT Data Services is Hiring! Top 10 Global Services Firm is seeking Process Sr. Trainers for our Business Process Outsourcing (BPO) Center in Chennai.The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan.   We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.The OpportunityFor more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.  In these roles, you will be responsible for: <ul><li>Conducting/managing industry, process, compliance refreshers internal certification programs (as applicable).</li><li>Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.</li><li>Developing/managing content (SOPs and training materials) as per NTT/client standards. </li><li>Evaluating impact to business by measuring training effectiveness (feedback on training, performance during training and on the job performance).</li><li>Reporting training progress and training dashboards to management.</li></ul>Requirements for this role include: <ul><li>Overall 5+ year(s) of experience in BPO/US Healthcare Domain/Training.</li><li>3+ year(s) of experience in the US Healthcare industry that required an understanding of basic healthcare concepts</li><li>2+ years(s) of experience in conducting new hire, refresher and compliance training for team members in US Healthcare Domain.</li></ul>  Work shifts for this position will be scheduled between Monday-Friday (IST):<ul><li>Shift 1: 2 PM to 12 AM</li><li>Shift 2: 6 PM to 3 AM.</li></ul> The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.<h4>Experience Level</h4>Mid Level

NTT DATA Global Delivery Services Ltd

Associate Trainer

Learning & Engagement Training AdministratorKey Responsibilities:<ul><li>Upload and maintain SCORM packages and other training content in the Alcon Learning Academy (Docebo LMS)</li><li>Schedule training sessions, manage rosters, and send calendar invites and communications</li><li>Assist in the creation and formatting of associate-facing communications (e.g., training announcements, reminders, newsletters)</li><li>Support training logistics including attendance tracking and completion reporting</li><li>Pull and organize training data to support dashboards, metrics, and audit readiness</li><li>Collaborate with instructional designers and SMEs to ensure timely deployment and updates</li><li>Maintain documentation, templates, and asset libraries for training operations</li></ul>Ideal Candidate Profile:<ul><li>Experience with LMS platforms (preferably Docebo or similar)</li><li>Strong organizational and communication skills</li><li>Detail-oriented with a focus on accuracy and timeliness</li><li>Familiarity with training operations and administrative processes</li><li>Comfortable working in a global, fast-paced, and regulated environment</li></ul>ATTENTION: Current Alcon Employee/Contingent WorkerIf you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.<a href="https://wd5.myworkday.com/alcon/d/inst/1422$3/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Employees</a><a href="https://wd5.myworkday.com/alcon/d/inst/1422$130/rel-task/3001$14.htmld" rel="noopener noreferrer" target="_blank">Find Jobs for Contingent Worker</a>  Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.<h4>Experience Level</h4>Mid Level

Alcon Laboratories India Pvt Ltd

Training Coordinator

TTF India Technical Trainee, MDS<h4>Job Description</h4>Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Matter.As an organization we are committed to developing the next generation of Makers and Bakers. Joining us at an early career stage in our fast paced and ever changing environment will enable you to do more, learn more and grow more. You will be encouraged to step outside your comfort zone– you may even surprise yourself! We will ensure you are given the support you need to be at your best and enable you to be yourself and bring passion and personality. Here you can lean in and speak up and bring your own flavor.More about this roleWhat you need to know about this position:This hiring is for MDS intern.Within Country Relocation support available and for candidates voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy<h4>Business Unit Summary</h4><h4>Mondelez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands—and mouths. Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research &amp; Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in 2019 – the fourth time we’ve received this award.</h4>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.<h4>Job Type</h4>RegularGraduatesEarly Careers<h4>Experience Level</h4>Entry Level

Mondelez International

Technical Intern

Deputy General Manager - Learning & DevelopmentDGM - L&amp;D - preparing content for QCPPResponsibilities<ul><li>Create and execute learning strategies and programs</li><li>Evaluate individual and organizational development needs</li><li>Implement various learning methods companywide (e.g. coaching, job-shadowing, online training)</li><li>Design and deliver e-learning courses, workshops and other trainings</li><li>Assess the success of development plans and help employees make the most of learning opportunities</li><li>Help managers develop their team members through career pathing</li><li>Track budgets and negotiate contracts</li><li>Hire and oversee training and L&amp;D Specialists</li></ul>Requirements<ul><li>Proven experience as an L&amp;D Manager, <a href="https://resources.workable.com/training-manager-job-description" target="_blank">Training Manager</a> or similar</li><li>Current knowledge of effective learning and development methods</li><li>Familiarity with e-learning platforms and practices</li><li>Experience in project management and budgeting</li><li>Proficient in MS Office and Learning Management Systems (LMS)</li><li>Excellent communication and negotiation skills; sharp business acumen</li><li>Ability to build rapport with employees and vendors</li><li>BSc/BA in Business, Psychology or a related field</li><li>Professional certification (e.g. CPLP) is a plus</li></ul>

Quess Corp Limited

Training and Development Manager

Freelance Senior Instructional DesignerPosition: Freelance Senior Instructional DesignerLocation: Mumbai, IndiaAbout LRN:LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.About the role:As our Learning Manager, you will be designing training solutions for our clients, who are represented by some of the largest brands in the world. You will meet with the client, either virtually or in person, visiting them at their offices to find out their business needs. You will attend a Design Workshop where you will deliver exciting ideas that will have the greatest impact on the learners; a 20-minute e-learning course, an interactive workbook, a game, an animated sequence, an acted drama – or a combination of ALL these things. Then you will guide a team of Graphic Designers, Programmers, and Instructional Designers through the project to ensure that training solution is creative, captivating, modern and will create a measurable change in the organization.RequirementsWhat you'll do:<ul> <li>Leads Instructional Designers and subject matter experts across the content team to develop e-learning course content.</li> <li>Responsible for analyzing, designing, developing, implementing and evaluating online learning and support solutions based on the client requirements using different digital media appropriate to their needs; and working with Instructional Designers on instructional, graphic and assessment design across multiple learning project workflows simultaneously, within stipulated standards, resources, and deadlines</li> <li>Responsible for coming with innovative creative ideas which will help in design and implementation</li> <li>Leads the team of Instructional Designers to ensure greater team coordination</li> <li>Responsible for a strong, versatile creative writing skills and guides the team to write for e-learning, animations, drama, printed materials etc</li> <li>Develop templates, organize, manage, and repurpose course content files (audio, video, SCORM), schedule periodic course reviews, and track documentation and version control in order to manage content creation and the effective organization of digital and digitized information</li> <li>Responsible to run a creative meeting and keep it on-track</li> <li>Responsible for multiple delivery methods (HTML5, Storyline, Articulate Rise, PDF, Word, PPT.)</li> </ul>What we're looking for:<ul> <li>A minimum of 4 years' experience in Instructional Design</li> <li>BA or equivalent experience</li> <li>Experience of Creative Writing</li> <li>Has strong views about how best to communicate information to a diverse audience.</li> </ul><ul> <li>Has an eye for good visual design</li> <li>Primary fluency/bilingual proficiency or full professional proficiency with English (per the Interagency Roundtable scale)</li> </ul>Benefits<ul><li>Competitive hourly rates</li></ul>LRN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. <h4>Experience Level</h4>Senior Level

Lrn Technology And Content Solutions (india) Private Limited

Curriculum Designer

Team Member - Training-HO & SUPPORT-Training Job Responsibilities:- <ul><li>The HF trainer will be responsible for leading Pan India training initiatives for the HF Channel </li><li>Manage learning and development objectives of the HF businesses</li><li>Collaborate with the internal stakeholders for a thorough Training Need Analysis (TNA) to design and curation of effective, technology-enabled learning solutions and content</li><li>Enable continuous learning across the talent lifecycle through the interplay of live and digital learning</li><li>Ensure excellent participant learning experience through delivery and seek feedback and measure business impact regularly to determine training effectiveness</li><li>Build and maintain monthly training calendars, training records, attendance and manage the administrative requirements of the training program. </li><li>Perform administrative tasks such as scheduling classes, setting up of systems/equipment and coordinate with the learners for enrolments in the batches </li><li>Conduct training programs with the goal of improvements in sales metrics such as productivity, SOP achievement in lines with customer centricity</li><li>Ensure right solution providing behaviour, ethics and practices are embedded through the training imparted in with the business goals, standards and regulations</li><li>Regular updates to the business in terms of feedbacks received from the training sessions including competition benchmarking, managing rejections</li><li>Ensure 100% completion of Job Ready parameters (LMS Course Tracking, Induction Attendance, Induction Assessments) and share weekly updates with the business</li><li>Travel to field and other business locations as required Ensure on-going skilling of trainers for effective delivery</li></ul> Experience:- Min 4-5 years of experience in Mortgage background with a good understanding of Sales. Skills to be proficient in:- <ul><li>Good stakeholder management, influencing skills.</li><li>Should have good English speaking skills (mandatory)</li><li>Good analytical skills and a “do what it takes to get job done” attitude</li></ul> <h4>Experience Level</h4>Mid Level

Kotak Mahindra Bank

Training Supervisor

Instructional DesignerJob title: Instructional designer·       Location: Hyderabad·       Job type: Permanent and Full time  About the jobOur Team:Sanofi Business Operations (SBO) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&amp;D, Data &amp; Digital functions​. Sanofi Global Hub strives to be a strategic and functional partner for tactical deliveries to Medical, HEVA, and Commercial organizations​ in Sanofi, Globally. Main responsibilities: ·       Design and develop engaging instructional materials and e-learning modules.·       Collaborate with subject matter experts to gather content and ensure accuracy.·       Utilize learning management systems (LMS) to deliver and track training programs.·       Apply instructional design principles to create effective learning experiences.·       Conduct needs assessments and analyze learner feedback to improve training materials.·       Maintain project documentation and manage timelines effectively.About youExperience Required<ul><li>1-3 years of experience in Instructional Designing</li><li>Proven track record of managing and delivering high-quality learning content.</li><li>Experience working with cross-functional teams,</li></ul>Education·       Bachelor's degree in Instructional Design, Educational Technology, or a related field.·       Portfolio showcasing previous instructional design projects is a plus.Technical Skills:·       Basic proficiency in e-learning authoring tools, especially Articulate Storyline and Rise.·       Basic graphic design skills (e.g., using Canva or Adobe Photoshop).·       Understanding of SCORM and xAPI standards.·       Basic video editing skills (e.g., using Camtasia or Adobe Premiere).Soft Skills:·       Strong communication skills.·       Attention to detail.·       Ability to work collaboratively in a team.·       Time management and organizational skills.Language<ul><li>Fluency in English is required.</li><li>Proficiency in additional languages is a plus, especially those relevant to the pharmaceutical industry.</li></ul><h4>Pursue progress, discover extraordinary</h4>Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.Watch our <a href="https://www.youtube.com/watch?v=SkpDBZ-CJKw&amp;t=67s" rel="noopener noreferrer" target="_blank">ALL IN video</a> and check out our Diversity Equity and Inclusion actions at <a href="https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness" rel="noopener noreferrer" target="_blank">sanofi.com</a>!<h4>Experience Level</h4>Mid Level

Sanofi India Ltd

Instructor

Assistant Manager - Process Training (Airlines/GDS/Travel) - Gurgaon - REF82118B_2025189942<h4>Company Description</h4>WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.<h4>Job Description</h4>Travel experience and experience of GDS is a Must To Conduct NHT for travel processTo get the refreshers and floor briefings conducted as and when requiredTo evaluate and provide feedback to the training manager on amendments to the training materialManaging end to end NHT and OJT for the processExpert in coachingExcellent in communicationEye for detailPrepare Training reportsExcel<h4>Qualifications</h4>Graduate/ Undergraduate<h4>Experience Level</h4>Mid Level

WNS Global Services Pvt Ltd

Communication CoachAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.It started with one ridiculously good idea - Create a different breed of BPO! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion; exploring new technologies, being ready to handle any challenge in a moment’s notice, mastering consistency in an ever-changing world – that’s what it takes to get there. If that's something you want to be a part of, apply today! The Communication Coach is responsible for helping Teammates develop language and communication skills. The main tasks of the role are the following: design, develop, implement, track and measure effectiveness of the learning intervention provided. The Communication Coach is also expected to take part in a near hire onboarding program. The Communication Coach is expected to be a great communicator with the ability to effectively describe complex ideas and processes to different audiences. An effective Communications Coach is highly organized, proficient in time management, and is comfortable speaking and interacting in front of an audience. Responsibilities: • Conduct a study to identify language and communications training needs • Create a plan to prioritize intervention for each type of communication learning need • Collaborate with the training manager in creating the Language and Communication training calendar for the year to equip and fill in competency gaps • Design, develop, implement, measure effectiveness, and track strategic and tactical Leadership and Communications Skills Trainings • Schedule and facilitate appropriate coaching sessions • Oversee and facilitate workshops and individual coaching sessions when appropriate • Prepare training aides such as module summaries, videos, and presentations • Train and guide new employees • Develop monitoring systems to ensure that progress of all employees in the program is being tracked • Align with the established training strategy and determine the appropriate methodology to be used • Partner with external vendors who can help in supplementing internal training courses Qualifications: • At least 2 years of Language and Communications Coaching/Training experience in either the BPO, Contact Centre, KPO, or Digital Marketing industries • Solid knowledge and experience in Language specific measures and interventions • Excellent facilitation skills • Strong English speaking and writing • Knowledge and experience on Effectiveness Measures for both language and communications • Project Management Skills • Stakeholder Management Skills • Excellent Coaching Skills• Partnership and relationship building skillsHow We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.We invite you to explore all TaskUs career opportunities and apply through the provided URL <a href="https://www.taskus.com/careers/" rel="noopener noreferrer" target="_blank">https://www.taskus.com/careers/</a>.<h4>Experience Level</h4>Senior Level

Taskus India Private Limited

Communication Skills Trainer

Process Manager<h4>Description</h4>Job Title: CLC Practice – Training and DevelopmentLocation: Mumbai/PuneJob Overview:As a CLC Practice Trainer in our Training and Development team, you'll lead the design and delivery of advanced KYC training for experienced professionals with 8+ years in the field. Your role involves collaborating with cross-functional teams, incorporating industry insights into modules, and contributing to process enhancements. Your expertise ensures our workforce stays abreast of KYC regulations, and your assessments measure the effectiveness of training, contributing to continuous improvement. If you're a seasoned KYC professional passionate about knowledge transfer, we invite you to shape our team's expertise and drive success in a dynamic environment.Responsibilities:Training Program Development:<ul><li>Design, develop, and deliver comprehensive KYC training programs for employees at various levels.</li><li>Stay updated on industry best practices and regulations to incorporate into training modules.</li></ul>Experienced KYC Training:<ul><li>Conduct specialized training sessions for experienced professionals in the KYC domain, focusing on advanced concepts and practical applications.</li><li>Provide mentorship and guidance to junior trainers within the team.</li></ul>Content Creation:<ul><li>Develop engaging training materials, including presentations, case studies, and assessments, tailored to the needs of experienced KYC professionals.</li><li>Collaborate with subject matter experts to ensure accuracy and relevance of training content.</li></ul>KYC Process Improvement:<ul><li>Work closely with KYC operations teams to identify areas for process improvement and incorporate relevant insights into training programs.</li><li>Provide feedback on the effectiveness of training initiatives and suggest adjustments as needed.</li></ul>Assessment and Evaluation:<ul><li>Create assessments and evaluation metrics to measure the success and impact of training programs.</li><li>Analyze training outcomes and provide recommendations for continuous improvement.</li></ul>Qualifications:<ul><li>Bachelor's degree in Finance, Business, or a related field.</li><li>Minimum of 8+ years of hands-on experience as a trainer in KYC operations within the financial industry.</li><li>In-depth knowledge of KYC regulations, AML (Anti-Money Laundering), and CDD (Customer Due Diligence) processes.</li><li>Strong analytical skills with the ability to identify patterns and anomalies.</li><li>Excellent articulation and presentation skills.</li></ul>Preferred Qualifications:<ul><li>Certification in Training and Development or a related field.</li><li>Previous experience in content creation/design</li><li>Experience in using e-learning platforms and technology for training delivery.</li><li>Previous experience in mentoring or coaching junior trainers</li></ul> About UseClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech.Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.eClerx Financial Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges for financial organizations worldwide. With nearly two decades of industry experience, complemented by smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, data analytics, compliance, cash securities operations, document digitization and generation, and outreach.eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Eclerx Services 

KYC Executive

Communication TrainerJob Title:Communication TrainerJob Description<h4> Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.</h4><h4>Role &amp; Key Responsibilities:</h4><h4>Monitor and evaluate calls/chat on language quality and communication skills.</h4><h4>Provide coaching &amp; feedback in person basis the observations from call/chat monitoring and to assist Ops-TL in development of Agents</h4><h4>Prepare and develop individual Coaching Plans, providing resources and assistance.</h4><h4>Implement effective Coaching / Training methodologies to individual / group in a dynamic training environment i.e. Virtual &amp; Classroom</h4><h4>Create clusters / quartiles based on the performance and improve bottom quartile movement on Comms Skills.</h4><h4>Participate in Calibration sessions along with Quality, Operations and Clients.</h4><h4>Proactively implement best practices and add value to the process.</h4><h4>Attending TTT (Train the Trainer) basis new Product update / Process change and build / amend content accordingly.</h4><h4>Conducting Comms Sessions on Soft Skills / Language / Customer Service etiquette for NH Agents as part of the NH Training Program</h4><h4>Creating &amp; sharing Q-Tips around soft skills and WOW customer service statements</h4><h4>TNA / TNI: Coordinate with Quality / Ops Team to Design &amp; Develop training programs basis the TNA / TNI for conducting refresher sessions.</h4><h4>Create and maintain Training Reports for different Stakeholders.</h4><h4> </h4><h4>Key Skills and knowledge: -</h4><h4>1.      Excellent oral and written English communication skills</h4><h4>2.      Ability to monitor and coach advisors on Language Skills which include sentence construction, grammar, rate of speech. clarity of speech, pronunciations, Soft Skills, Call Etiquettes</h4><h4>3.      Excellent facilitation and presentation skills</h4><h4>4.      Willing to work in rotational shift.</h4><h4>5.      People Management and Interpersonal Skills.        </h4><h4>6.      Good knowledge of computers and MS Office (Excel, Power point)</h4><h4>7.      Analytical / Quantitative skills and Effective Time Management</h4><h4>8.      Planning and Decision making</h4><h4>9.      Ability to drive initiatives to closure.</h4><h4>10.  Rich Experience in handling International Customer Service Process as comm trainer is a critical requirement.</h4><h4>11.  2-3 years min experience as a ‘Comm /Soft skills trainer’ supporting International Customer service clients.</h4><h4> </h4><h4>·        Qualification : Graduation</h4><h4> </h4><h4> </h4><h4>Disclaimer:-</h4><h4>'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.</h4>  Location:IND Chennai - Fortune TowersLanguage Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the <a href="https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/" rel="noopener noreferrer" target="_blank">Job Applicant Privacy Notice for California Residents</a><h4>Experience Level</h4>Entry Level

Concentrix

Associate GraduateMake an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT DATA The Associate Graduate is an entry level subject matter expert, responsible to work closely with one or more senior professional colleagues. The primary responsibility of the Associate Graduate is to assist with tasks relevant to the specific area or function and seek opportunities to broaden their learning. Key responsibilities:<ul><li>Gains knowledge and experience in area of specialization or function.</li><li>Acquires the relevant practical experience and knowledge of the service or solution offered by the specific area or function.</li><li>May typically assist with general administrative for a specific area or function.</li><li>Receives detailed instructions to coordinate meetings, logistics, filing and record keeping.</li><li>Assists with the preparation and distribution of reports and review system data for accuracy.</li><li>Supports the identification of errors or discrepancies and escalates them for resolution.</li><li>Supports with any entry level technical or non-technical tasks as required by the business area or function.</li><li>Proactively seeks out opportunities to broaden their learning.</li><li>Performs any other related task as required.</li></ul> To thrive in this role, you need to have:<ul><li>Excellent attention to detail.</li><li>Excellent verbal and written communication skills.</li><li>Ability to prioritize tasks and multitask.</li><li>Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions.</li><li>Ability to deliver a quality service through their support offering.</li><li>Passion for continuous improvement and learning.</li><li>Ability to work in a team-orientated, collaborative environment.</li><li>Excellent planning, organizing and time management skills.</li><li>Analytical mind with an inclination for identifying issues and/or defects.</li><li>Knowledge of tools and methodologies associated with the specific area or function.</li><li>Ability to apply theoretical knowledge in a practical manner.</li></ul> Academic qualifications and certifications:<ul><li>Bachelor's degree or equivalent in relevant field.</li></ul> Required experience:<ul><li>Entry level experience is desirable but not essential.</li><li>Entry level experience dealing with internal and external stakeholders.</li></ul>Workplace type: On-site WorkingAbout NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&amp;D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.<h4>Experience Level</h4>Entry Level

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