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Shivala Par

Magadh Industries

BPO Telecaller

A telecaller's job is to interact with customers via phone, often to promote products, gather feedback, or provide support. They may make outbound calls to potential customers or handle inbound calls from existing ones. Key responsibilities include building rapport, explaining product features, and persuading customers to take action. 

Key Responsibilities:
Making Outbound Calls: Reaching out to potential customers to promote products or services. 
Handling Inbound Calls: Addressing customer inquiries, concerns, and complaints. 
Data Collection and Feedback: Gathering information and feedback from customers. 
Following Up: Following up with leads or customers to nurture relationships or close deals. 
Maintaining Records: Keeping accurate records of customer interactions in CRM systems. 
Meeting Sales Targets: Contributing to team sales performance. 
Resolving Issues: Providing solutions to customer problems. 

Required Skills:
Communication: Excellent verbal communication and active listening skills.
Persuasion: Ability to persuasively engage customers and drive sales.
Problem-Solving: Capacity to understand customer needs and offer solutions.
Emotional Intelligence: Patience and empathy when dealing with difficult customers.
Time Management: Ability to manage multiple tasks efficiently.
Technology: Knowledge of CRM systems and other relevant software. 




Intsalite Finserv Limited

Telecaller

11-May-2025 - Apply for 2 Female Jobs in Kumhrar, Patna on apna. Register for Free & Find more Female Job Openings in Patna City ✓ Freshers ✓ Online ✓ Work from Home

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