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Hns Gold Private Limited

Anywhere in India

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Sector 29 Chandigarh

Sector 70 chandigarh


Job Summary
HNS GOLD is looking for an experienced and result-oriented Branch Sales Manager for our Mohali and Chandigarh branches. The Branch Manager will be responsible for driving gold & Silver business, branch profitability, customer acquisition, marketing activities, operational excellence, team management, and ensuring superior customer service. The ideal candidate should possess strong leadership skills, local market knowledge, and the ability to achieve business growth targets.
Key Responsibilities
Business Development & Revenue Generation
Achieve monthly and annual gold procurement targets assigned to the branch.
Drive customer acquisition through local marketing initiatives and referral programs.
Identify and develop new business opportunities within the branch catchment area.
Build strong relationships with customers, jewellers, brokers, and local business communities.
Increase branch profitability through effective business planning and execution.


Marketing & Lead Generation
Plan and execute branch-level marketing campaigns, leaflet distribution, and promotional activities.
Lead field marketing initiatives to generate walk-in customers.
Monitor lead generation and conversion performance.
Ensure visibility of HNS GOLD branding within the branch territory.
Collaborate with the central marketing team for local promotional campaigns.

Customer Relationship Management
Deliver exceptional customer experience and service standards.
Resolve customer concerns and escalations promptly.
Build long-term customer relationships to encourage repeat business and referrals.
Maintain a professional and customer-friendly branch environment.

Team Leadership & Staff Management
Recruit, train, motivate, and supervise branch employees.
Set performance goals and monitor staff productivity.
Conduct regular team meetings and performance reviews.
Ensure employee discipline, attendance, grooming, and professional conduct.
Create a high-performance and customer-centric work culture.

Branch Operations & Administration
Manage daily branch operations and administrative activities.
Ensure proper maintenance of branch infrastructure, assets, and records.
Monitor branch expenses and operational efficiency.
Ensure timely submission of reports and MIS to management.


Educational Qualification
Graduate in any discipline.

Experience
Minimum 2- 3 years of experience in sales.
Proven experience in team handling and business development.

Required Skills
Strong leadership and team management abilities.
Excellent sales, marketing, and customer relationship skills.
Strong negotiation and communication skills.
Business planning and target achievement orientation.



Branch Sales Manager

College Square

Kolkata

Carmac Street


Job Summary
HNS GOLD is looking for an experienced and result-oriented Branch Sales Manager to lead the Park Street Branch. The Branch Manager will be responsible for driving gold & Silver business, branch profitability, customer acquisition, marketing activities, operational excellence, team management, and ensuring superior customer service. The ideal candidate should possess strong leadership skills, local market knowledge, and the ability to achieve business growth targets.
Key Responsibilities
Business Development & Revenue Generation
Achieve monthly and annual gold procurement targets assigned to the branch.
Drive customer acquisition through local marketing initiatives and referral programs.
Identify and develop new business opportunities within the branch catchment area.
Build strong relationships with customers, jewellers, brokers, and local business communities.
Increase branch profitability through effective business planning and execution.


Marketing & Lead Generation
Plan and execute branch-level marketing campaigns, leaflet distribution, and promotional activities.
Lead field marketing initiatives to generate walk-in customers.
Monitor lead generation and conversion performance.
Ensure visibility of HNS GOLD branding within the branch territory.
Collaborate with the central marketing team for local promotional campaigns.

Customer Relationship Management
Deliver exceptional customer experience and service standards.
Resolve customer concerns and escalations promptly.
Build long-term customer relationships to encourage repeat business and referrals.
Maintain a professional and customer-friendly branch environment.

Team Leadership & Staff Management
Recruit, train, motivate, and supervise branch employees.
Set performance goals and monitor staff productivity.
Conduct regular team meetings and performance reviews.
Ensure employee discipline, attendance, grooming, and professional conduct.
Create a high-performance and customer-centric work culture.

Branch Operations & Administration
Manage daily branch operations and administrative activities.
Ensure proper maintenance of branch infrastructure, assets, and records.
Monitor branch expenses and operational efficiency.
Ensure timely submission of reports and MIS to management.


Educational Qualification
Graduate in any discipline.

Experience
Minimum 2- 3 years of experience in sales.
Proven experience in team handling and business development.

Required Skills
Strong leadership and team management abilities.
Excellent sales, marketing, and customer relationship skills.
Strong negotiation and communication skills.
Business planning and target achievement orientation.



New town


Job Summary
HNS GOLD is looking for enthusiastic, target-oriented, and customer-focused Tele Calling Executives to join its Lead Management Department at the New Town Corporate Office, Kolkata. The role involves handling inbound and outbound customer leads, engaging prospective customers, qualifying business opportunities, scheduling branch visits, and supporting business conversion through effective follow-ups.
The ideal candidate should possess excellent communication skills, a customer-centric approach, and the ability to convert inquiries into business opportunities.
Key Responsibilities
Lead Management & Customer Engagement
Contact prospective customers generated through digital marketing campaigns, websites, social media platforms, referrals, and other lead sources.
Handle inbound and outbound calls professionally and efficiently.
Understand customer requirements and provide accurate information regarding HNS GOLD's gold buying services.
Build rapport with customers and maintain regular follow-up communication.
Ensure prompt response to customer inquiries and requests.

Lead Qualification & Conversion Support
Qualify leads based on business requirements and customer intent.
Schedule customer appointments and coordinate branch visits.
Follow up with customers to maximize lead conversion opportunities.
Coordinate with branch teams to ensure seamless customer handling and business closure.
Maintain high lead-to-walk-in and lead-to-conversion ratios.

CRM & Data Management
Accurately update customer information and interaction details in the CRM system.
Track lead status and maintain complete records of customer communication.
Generate daily activity reports and lead conversion reports.
Ensure data accuracy and compliance with company policies.

Customer Relationship Management
Deliver a positive customer experience through professional communication.
Address customer concerns and queries effectively.
Conduct post-interaction follow-ups to improve customer engagement.
Collect customer feedback and share valuable insights with management.


Educational Qualification
Graduate in any discipline.

Experience
1- 4 years of experience in Inside Sales, Telecalling, Lead Generation, Customer Service, BPO, Call Center, or CRM Operations.
Freshers with excellent communication skills may also apply.

Required Skills
Excellent communication skills in English, Hindi, and Bengali/Assamee
Strong customer handling and persuasion abilities.
Good interpersonal and relationship-building skills.
Basic knowledge of CRM software and MS Office applications.
Strong follow-up and negotiation skills.
Ability to work under targets and deadlines.
Positive attitude and team-oriented mindset.




Telecalling Executive

Job Summary
We are looking for a smart, customer-focused, and energetic Customer Relationship Executive to manage customer interactions, ensure excellent service standards, and build strong customer relationships. The ideal candidate should possess strong communication skills and the ability to handle customers professionally.

Key Responsibilities
Handle walk-in customers and provide excellent customer service
Explain company products, services, and procedures to customers
Maintain strong customer relationships and ensure customer satisfaction
Follow up with existing and prospective customers regularly
Handle customer queries, complaints, and escalations professionally
Coordinate with branch operations and internal departments
Maintain customer records and update CRM/data systems accurately
Support business development and customer retention activities
Ensure smooth customer onboarding and documentation process
Achieve assigned customer engagement and service targets

Eligibility Criteria
Graduate in any discipline
Freshers can also apply
Experience in customer service, sales, banking, NBFC, or retail will be an added advantage
Good communication and interpersonal skills
Basic computer knowledge and MS Office skills
Positive attitude and customer-handling ability

Job Location
Mohali, Chandigarh & Zirakpur


Customer Relations Executive

Muchipara

Job Summary
We are looking for a smart, customer-focused, and energetic Customer Relationship Executives for our Behala, Park Street and Kestopur Branches to manage customer interactions, ensure excellent service standards, and build strong customer relationships. The ideal candidate should possess strong communication skills and the ability to handle customers professionally.


Key Responsibilities
Handle walk-in customers and provide excellent customer service
Explain company products, services, and procedures to customers
Maintain strong customer relationships and ensure customer satisfaction
Follow up with existing and prospective customers regularly
Handle customer queries, complaints, and escalations professionally
Coordinate with branch operations and internal departments
Maintain customer records and update CRM/data systems accurately
Support business development and customer retention activities
Ensure smooth customer onboarding and documentation process
Achieve assigned customer engagement and service targets

Eligibility Criteria
Graduate in any discipline
Freshers can also apply
Experience in customer service, sales, banking, NBFC, or retail will be an added advantage
Good communication and interpersonal skills
Basic computer knowledge and MS Office skills
Positive attitude and customer-handling ability

Job Location
Behala, Park Street & Kestopur


About the Role
We are looking for a detail-oriented and responsible Branch Operations Executive to manage day-to-day branch operations, customer documentation, compliance processes, record maintenance, and administrative activities. The role is critical in ensuring smooth branch functioning while providing excellent support to customers and the sales team.
Key Responsibilities
Branch Operations
Manage daily branch operational activities as per company SOPs.
Ensure accurate customer documentation and record maintenance.
Verify KYC documents and maintain compliance records.
Coordinate with branch and corporate teams for operational requirements.
Maintain branch registers, reports, and operational files.

Customer Service
            Assist customers during the gold-selling process.
Explain documentation requirements and process flow to customers.
Address customer queries professionally and ensure a positive experience.
Coordinate with customers regarding document completion and approvals.

Documentation & Compliance 
Verify customer KYC documents and transaction records.
Ensure all transactions comply with company policies and regulatory requirements.
Maintain digital and physical records for audits and inspections.
Support internal and external audit requirements.

MIS & Reporting
Generate and maintain daily, weekly, and monthly MIS reports.
Track branch operational metrics and report discrepancies.
Ensure timely submission of branch reports to the corporate office.

Desired Candidate Profile
Graduate in any discipline.
1 – 3 years of experience in branch operations, administration, banking operations, NBFC, retail operations, customer service, or back-office functions.
Freshers with good communication and computer skills may also apply.
Proficiency in MS Office (Excel, Word, Outlook).
Good documentation and record-keeping skills.
Strong attention to detail and organizational abilities.



Branch Operation Executive

Vacancies at Parkstreet & Kestopur
Job Summary
We are seeking a sincere, energetic, and responsible Office Boy/Peon to support the branch's daily administrative, housekeeping, customer service, and marketing activities. The candidate will play an important role in ensuring smooth office operations while assisting the marketing team in local promotional campaigns, customer engagement activities, leaflet distribution, and event coordination.
Key Responsibilities
Administrative & Office SupportMaintain cleanliness and hygiene of office premises, workstations, pantry, and customer areas.
Assist with photocopying, scanning, filing, and document management.
Deliver and collect official documents, parcels, and correspondence.
Support staff with day-to-day office requirements.
Customer Support
Welcome and guide customers visiting the branch.
Offer water, tea, coffee, and refreshments to customers and visitors.
Ensure the customer waiting area is clean and presentable at all times.
Marketing Support Activities
Assist the marketing team in conducting field marketing and promotional activities.
Distribute pamphlets, brochures, and promotional materials in assigned areas.
Visit nearby commercial establishments, residential areas, and marketplaces to support customer outreach initiatives.
Support lead collection activities as directed by the branch management.

Eligibility Criteria
Minimum qualification: 10th Pass / Higher Secondary preferred.
Freshers may apply.
Prior experience in office support, field marketing, housekeeping, or customer service is an added advantage.
Required SkillsEnergetic and willing to travel locally for marketing activities.
Good communication and customer interaction skills.
Honest, disciplined, and trustworthy.
Positive attitude and team-oriented approach.
Ability to work both inside the office and in the field.
Compensation & Benefits
Best in the Industry.
Performance incentives based on branch and marketing activities.
PF, ESI, and other statutory benefits as applicable.
Career growth opportunities within the organization.

About HNS GOLDHNS GOLD is one of India's leading gold loan and financial service providers. We are looking for motivated individuals who can support branch operations while actively contributing to customer acquisition and local marketing initiatives.


Office Boy / Peon

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Blog

Hns Gold Private Limited Jobs - 7 Verified Vacancies

Branch Sales Manager

Branch Sales Manager

Telecalling Executive

Customer Relations Executive

Customer Relations Executive

Branch Operation Executive

Office Boy / Peon