Jobs

Anywhere in India

Agra

Ahmedabad

Ahmednagar

Ajmer

Aligarh

Amritsar

Asansol

Aurangabad

Bareilly

Belagavi

Bengaluru

Bhavnagar

Bhilai

Bhopal

Bhubaneswar

Bikaner

Chandigarh

Chennai

Coimbatore

Cuttack

Dehradun

Delhi-NCR

Dhanbad

Gorakhpur

Guntur

Guwahati

Gwalior

Hubli

Hyderabad

Indore

Jabalpur

Jaipur

Jalandhar

Jamnagar

Jamshedpur

Jodhpur

Kannur

Kanpur

Kochi

Kolhapur

Kolkata

Kota

Lucknow

Ludhiana

Madurai

Malappuram

Mangalore

Meerut

Mumbai

Mysuru

Nagpur

Nashik

Panipat

Patna

Prayagraj

Puducherry

Pune

Raipur

Rajkot

Ranchi

Saharanpur

Salem

Solapur

Surat

Thiruvananthapuram

Trichy

Udaipur

Ujjain

Vadodara

Varanasi

Vijayawada

Visakhapatnam

Warangal

Admin / Back Office / Computer Operator

Advertising / Communication

Aviation & Aerospace

Banking / Insurance / Financial Services

Beauty, Fitness & Personal Care

Construction & Site Engineering

Consulting

Content, Editorial & Journalism

CSR & Social Service

Customer Support

Data Science & Analytics

Delivery / Driver / Logistics

Domestic Worker

Energy & Mining

Engineering - Hardware & Networks

Environment Health & Safety

Facility Management

Finance & Accounting

Healthcare / Doctor / Hospital Staff

Human Resources

IT & Information Security

Legal & Regulatory

Maintenance Services

Marketing / Brand / Digital Marketing

Media Production & Entertainment

Operations

Production / Manufacturing / Engineering

Product Management

Project & Program Management

Purchase & Supply Chain

Quality Assurance

Research & Development

Restaurant / Hospitality / Tourism

Retail & eCommerce

Risk Management & Compliance

Sales & BD

Security Services

Shipping & Maritime

Software Engineering

Strategic & Top Management

Tailoring, Apparel & Home Furnishing

Teaching & Training

UX, Design & Architecture

15 August Chowk

Popular Job Localities near 15 August Chowk

Popular Job Companies in Pune

Popular Job Departments

Jobs in Top Cities

Popular Job Type

Start Hiring

Santoshi Mata Chowk

Job Description
Job Description : AM/Manager (Collection Call Center/ BPO / Outbound Contact center) :
Location PUNE
No. of Vacant Position Employees : 1
Team Size : 40
Key Responsibilities:
· Team Management: Leading a team of 40 telecallers from the front, ensuring high motivation levels and low attrition levels.
· Performance Management: Delivering Hourly/ Daily/ Weekly & Monthly performance parameters –both Quantitative (Collection resolution), Productivity metrics (Connected calls / Log-in hours) and Qualitative ( Call quality metrics).
· Roster planning of the floor based on volume patterns during the day.
· Daily formulation and execution of outbound Dialing strategies based on the Dialer and Agent dispositions – to achieve maximum connectivity
· Adherence of all compliance parameters and ‘Code of Conduct’ guidelines as prescribed and to regularly sensitize the team through huddles and quality audits.
· Play the role of a ‘Quality Auditor’ and a ‘Floor Trainer’ whenever required and take complete ownership of the two functions.
· Provide an accurate weekly and monthly projection and publish and manage the DRR ( Daily Run Rate) – perform course correction in case of any deviations
· Design and execute a highly enabling incentive structure.
· Maintain a ready list of agent pipeline to mitigate any possible attrition.
· Partner with HR to organize employee engagement activities on the floor and keep the floor visually vibrant and energetic using various Displays/ Posters.
Key Skills:
· Data analytics and Excel proficiency.
· Good written and verbal communication skills.
· Highly process oriented.
· Good hands-on knowledge of dialer utilities and dialing strategies
· People friendly, Pleasant personality.
· Fair player & Team player.
· Financial and Business acumen.
Company Benefits:
· Accidental Death Insurance Cover of 10 Lakh.
· ESIC cover with all unlimited hospitalization and medical expensive.
· PF also covered (its is Optional).
· Professional Development Opportunities.
Location Preference: -
Only candidate residing in West Delhi or central Delhi should apply.
Job Types: Full-time, Permanent, Fresher
Salary: ₹300,000.00 - ₹400,000.00 per year
Benefits:
Provident Fund

Schedule:
Morning shift

Experience:
 AM/Manager (Collection Call Center/ BPO / Outbound Contact center ( Telecalling ): 6 years (Required)

*Speak with the employer* 
Closed


Sigma Outsourcing Services Private Limited

Assistant Manager

Vadgaon Mawal

Reeta Enterprises

Delivery Boy Biker

13-May-2025 – Apply for 2 Jobs available in 15 August Chowk, Pune on apna. Register for Free & Find ✓ Work from Home ✓ Online ✓ Freshers ✓ Women Jobs at 15 August Chowk

AI Resume builder

AI Resume checker

AI Cover letter generator

Al Interview

Blog