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<p>Acquisition Relationship Manager-SME-Sales</p><p>The Acquisition Relationship Manager (ARM) in the SME business is responsible for acquiring new clients in the Small &amp; Medium Enterprises segment, targeting businesses with turnover between ₹50 to ₹500 crores. As part of the fastest-growing vertical within Wholesale Banking at Kotak, the ARM plays a critical role in expanding the bank’s footprint, offering tailored banking solutions, and ensuring a seamless onboarding experience for new clients. The role demands strong financial acumen, relationship-building skills, and the ability to collaborate across internal teams to deliver comprehensive banking solutions.</p>
1. New Client Acquisition Acquire New-To-Bank (NTB) SME clients by offering customized banking solutions including asset-based products (funded and non-funded), transaction banking, trade finance, and treasury (FX). Generate leads through internal channels, open market sourcing, DSAs, and strategic partnerships (SFG deals). Conduct thorough business and financial analysis to identify suitable banking opportunities. 2. Credit Appraisal &amp; Onboarding Engage with credit, risk, legal, technical, and CAD teams to ensure smooth and timely onboarding of clients. Prepare and present credit proposals with detailed financial analysis and risk assessment. Ensure closure of documentation deferrals and compliance with audit and statutory requirements. 3. Relationship Management &amp; Transition Ensure a pleasant onboarding experience for NTB clients and facilitate a smooth handover to the portfolio management team. Act as a trusted advisor during the initial engagement phase, addressing client queries and aligning solutions with business needs. 4. Cross-Selling &amp; Revenue Generation Identify and execute cross-sell opportunities across Kotak’s franchise including Trade, CMS, FX, KLI (Kotak Life Insurance), and KGI (Kotak General Insurance). Drive fee income through trade finance, CMS, and FX solutions. 5. Performance Metrics &amp; Reporting Deliver on key performance indicators including NTB value, count, portfolio funding (PF), and FX income. Track and report lead generation, conversion rates, and onboarding timelines. Maintain high standards of portfolio hygiene and compliance.<h4>Experience Level</h4>Mid Level

Branch Relationship Manager

<p>Relationship Manager - HF-HOUSING FINANCE-Sales</p><p>Job role:</p><ul><li>Manage sales and distribution through the cross channel and open market channels</li><li>Ensure unilateral growth by adding new DSAs / Branches</li><li>Manage and grow the Direct Sales team and focus on increased Productivity</li><li>Marketing and encashing catchment areas</li><li>Meeting HNI clients and explaining various products related to Loan against property/HF</li><li>Responsible for Builder relations and Builder Tie Ups to focus on Primary Markets</li><li>Responsible for Project approvals of Builders</li><li>Ensure additional revenue generation through cross – sell &amp; Multi selling of Insurance, CASA , Credit Cards etc.</li><li>Training &amp; Development of the DST Team and DSAs</li><li>Liasoning with Internal teams for business like Credit, Legal, Technical, RCU &amp; Operations</li><li>Responsible for end to end processing of the case and updating the status of the same to the customers.</li><li>Ensuring Top Class service for Customers for better NPS Scores</li></ul><p>Job Requirements:</p><ul><li>Candidate worked in Kolkata</li><li>Relevant HL/Mortgage experience atleast 2 to 7 years </li><li>Age between 25 to 35 years</li><li>Graduate / Post Graduate </li></ul><h4>Experience Level</h4>Mid Level

Relationship Manager

<p>Sky Global Indian Service - RM-Sky Channel-VRM - NR</p>As a Relationship Manager, you will be the first point of contact for our valued customers, ensuring a positive and seamless experience. Your primary focus will be to understand customer needs, offer tailored solutions, and provide accurate information. This role is crucial in maintaining strong customer relationships and driving business growth.
<ul><li> Answer inbound calls from customers and address their queries promptly and professionally.</li><li> Provide accurate and up-to-date information on bank products and services.</li><li> Offer personalized recommendations and solutions to meet customer needs.</li><li> Ensure customer satisfaction by maintaining a friendly and helpful demeanor.</li><li> Document and escalate complex or unresolved customer issues to the appropriate teams.</li><li> Stay updated with the latest bank policies, procedures, and product offerings.</li><li> Maintain a high level of customer service standards and adhere to quality guidelines.</li><li> Collaborate with cross-functional teams to resolve customer concerns effectively.</li><li> Actively contribute to a positive and supportive team environment.</li></ul><ul><li> A high school diploma or equivalent is required.</li><li> Prior experience in a customer service or call center role is preferred.</li><li> Excellent communication skills, both verbal and written, in English and Hindi.</li><li> Ability to work in a fast-paced environment and manage multiple tasks simultaneously.</li><li> Strong problem-solving skills and a customer-centric approach.</li><li> Proficiency in using Microsoft Office applications.</li><li> Willingness to work in shifts, including weekends and public holidays, as per business needs.</li><li> A positive and enthusiastic attitude with a passion for customer service.</li><li> Ability to maintain confidentiality and handle sensitive information.</li><li> A basic understanding of banking products and services is an advantage.</li></ul><h4>Experience Level</h4>Mid Level

<p>Service Excellence Specialist-WBG HO / IPO / CIP-Wholesale Integrated Service Excellence (WISE)</p><p>The Service Excellence Specialist (SES) plays a critical role in driving operational excellence and enhancing customer experience across wholesale banking services. This role involves close collaboration with internal stakeholders to identify service gaps, streamline processes, and implement best practices that align with the bank’s commitment to delivering superior service quality.</p>
1. Service Delivery &amp; Client Experience Monitor and enhance service delivery standards across wholesale banking operations. Ensure timely resolution of client issues and service requests with a focus on quality and responsiveness. Act as a liaison between internal teams and clients to ensure seamless service execution. 2. Process Improvement &amp; Operational Monitor and evaluate service delivery standards across wholesale banking operations to ensure consistent customer experience. Identify process improvement opportunities and work with cross-functional teams to implement service enhancements. Act as a liaison between business units and service teams to resolve escalations and ensure timely issue resolution. Analyze customer feedback and service metrics to generate actionable insights and drive continuous improvement. Support the implementation of service excellence frameworks and tools across CIIB functions. Conduct training and awareness sessions to promote a culture of service excellence within the organization. Collaborate with technology and operations teams to automate and digitize service processes for improved efficiency. Ensure compliance with internal policies, regulatory guidelines, and service quality standards.<h4>Experience Level</h4>Mid Level

Service Support Specialist

<p>Sales Manager-Personal Loan-Sales</p>As a Sales Manager, you will play a crucial role in achieving our sales targets and expanding our personal loan business. You will be responsible for developing and implementing effective sales strategies, leading and mentoring a high-performing sales team, and building strong relationships with clients. Your expertise and leadership will contribute to the overall success of our personal loan sales department.
<ul><li> Lead and manage a team of sales professionals, providing guidance and support to drive sales performance.</li><li> Develop and execute sales strategies to achieve personal loan sales targets.</li><li> Conduct regular performance reviews and provide feedback to team members for their development.</li><li> Identify new business opportunities and explore potential partnerships to expand our client base.</li><li> Build and maintain strong relationships with existing clients to ensure customer satisfaction and retention.</li><li> Stay updated on market trends, competitor activities, and industry best practices to enhance our sales approach.</li><li> Collaborate with other departments to ensure a seamless customer experience and cross-selling opportunities.</li><li> Analyze sales data and prepare reports to identify areas for improvement and make data-driven decisions.</li><li> Ensure compliance with all regulatory and internal policies related to personal loan sales.</li><li> Mentor and train team members to enhance their sales skills and knowledge.</li></ul><ul><li> A bachelor's degree in business, sales, or a related field is preferred.</li><li> Minimum 5 years of experience in sales management, with a successful track record in personal loan sales.</li><li> Excellent leadership and interpersonal skills, with the ability to motivate and inspire a team.</li><li> Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.</li><li> Proven ability to build and maintain client relationships, with a focus on customer satisfaction.</li><li> Proficiency in using sales management tools and CRM systems.</li><li> Excellent communication and presentation skills, both written and verbal.</li><li> Ability to work independently and manage multiple priorities effectively.</li><li> Strong organizational and time management skills.</li><li> Willingness to stay updated on industry trends and best practices.</li></ul><h4>Experience Level</h4>Mid Level

Sales Manager

<p>Relationship Manager-Housing Finance-Sales</p>We are seeking a driven and experienced Relationship Manager to manage and grow the DSA (Direct Selling Agent) or branch channel for mortgage products. This is an individual contributor role focused on driving sales, ensuring compliance, and managing end-to-end case processing. The ideal candidate will have a strong background in mortgage sales, excellent communication skills, and the ability to build and manage rela+P33:P35tionships with DSAs and internal stakeholders.
Manage sales and distribution of mortgage products through DSAs.
Empanel new DSAs from the market and drive business growth through them.
Train and develop DST (Direct Sales Team) and DSA partners to ensure productivity and compliance.
Ensure adherence to KYC and documentation norms as per company guidelines.
Ensure timely and accurate closure of disbursement documentation.
Liaise with internal departments including Credit, Legal, Technical, RCU, and Operations for smooth case processing.
Handle end-to-end processing of customer applications and keep customers and channel partners updated on status.
Ensure high levels of customer service and satisfaction throughout the loan lifecycle.<h4>Experience Level</h4>Mid Level

<p>Team Collections Manager -TFE-Hard Bucket-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery Branch</p><p>Grade- M2/M3</p><p>Role- Team Collection Manager</p><p>Job Role – </p><p>Job Profile :  ü Candidate should be Self-motivated with High energy Level, Fast and Positive learning attitude and strong team player. Should have excellent communication skill, including Hindi and Local language along with English. Should have the good inter personal skills and polite attitude to handle customers. Should have excellent people Management skills so that he can coordinate between different department / Branches / customers well. Must be Techno Savvy and should be well versed with latest computer skills. Should work with Mantra of “Speed, Scale and Skill”.  ü Able to source Working capital Loan facilities to Agri Related Industries and Food Processing and Agro Processing Industries and Other Manufacturing Industry in MSME Segment and responsible for overall Quality Business along with size of business. Must have basic knowledge of working capital finance along with understanding of reading balance sheet and P &amp; L. Candidate also having good knowledge about properties / legal will have edge over others since it is a Mortgage Business and loans are secured by properties. Candidate with Knowledge of local area, strong networking and negotiation skill will have edge over others.  ü Sourcing of New Customers and ensure month on month disbursement having ticket size from Rs. 2 crore to Rs. 25 crore. Each RM is expected to do minimum 3 New Cases per month. He is expected to meet and appoint New CAs / Financial Consultants, DMAs, Kotak Bank Branch and source business on daily basis, he has to meet at-leats 2 New Leads every working day.  ü Candidate should have excellent follow-up Management skills. Ensure that Customer requirements and complaints are serviced at the local level with speed and quality.  ü Collaborate with trade finance ,CMS, operation, treasury , legal and branch banking team for seamless customer service  ü Closely work with credit team for managing client expectation and effective risk management  ü Candidate should be willing to run extensively for sourcing the business as the profile is 80% of Filed Job and 20% of Office job. Must have Own Vehicle with valid driving license.  Job Requirements :  ü Post Graduate Diploma / Post Graduate in Banking and Finance / And (Major / Minor) Marketing and Finance will have edge over others  ü Strong oral and written Communication  ü Relationship Management Skill  l ü HDFC BBG RM of grade E2 and E3 are preferable.</p><p> </p><h4>Experience Level</h4>Mid Level

Collections Supervisor

<p>Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound</p>Attend inbound customer calls related to Retail Liabilities, ensuring prompt and satisfactory resolution of queries and service requests. Identify and convert opportunities for cross-selling banking products during customer interactions. Deliver quality communication and customer service within defined productivity and service benchmarks. Ensure customer delight by providing consistent service experiences and timely resolution of issues. Complete daily logs and meet end-of-day targets as specified by the process. Adhere to Information Security norms and quality process standards. Stay updated with any process changes and ensure compliance. Actively implement feedback from Team Leaders, Team Coaches, or Quality teams to improve performance and service delivery.
Educational Qualification: Graduate
Experience: Preferably 1–2 years, with at least 6 months in a customer service role; understanding of the call center industry is an advantage
Skills &amp; Attributes:
Excellent verbal and written communication skills
Good listening skills and strong interpersonal abilities
Flexible to work in a 24/7 environment (For females: 7 AM to 8 PM), including Sundays and holidays
Willing to work scattered 8 week-offs per month with 9-hour shifts
Confident, eager to learn, and possess a positive, can-do attitude
Team player with a collaborative mindset and self-motivation
Ability to quickly establish rapport with peers, managers, and customers
Uphold integrity and act as a role model within the organization<h4>Experience Level</h4>Mid Level

<p>Manager-Key Relationships-Premium Corporates-CORPORATE EMPLOYEE SOLUTIONS-Relationship Manager</p>The Manager-Key Relationships-Premium Corporates will be a key member of the CORPORATE EMPLOYEE SOLUTIONS team, responsible for managing and nurturing relationships with premium corporate clients. This role requires a strategic mindset and excellent communication skills to provide tailored solutions and ensure client satisfaction.
<ul><li> Develop and execute relationship management strategies for premium corporate clients.</li><li> Build strong, long-lasting relationships with key decision-makers and stakeholders.</li><li> Understand client needs and offer tailored financial solutions and advice.</li><li> Monitor and analyze client portfolios, providing regular updates and recommendations.</li><li> Collaborate with internal teams to ensure seamless service delivery and efficient operations.</li><li> Identify cross-selling opportunities and promote the bank's products and services.</li><li> Stay updated on industry trends and market dynamics to offer insightful advice.</li><li> Manage and mentor a team of relationship officers, providing guidance and support.</li><li> Ensure compliance with regulatory requirements and maintain high ethical standards.</li></ul><ul><li> A bachelor's degree in finance, business, or a related field is preferred.</li><li> Minimum 8-10 years of experience in relationship management, preferably in the banking sector.</li><li> Strong leadership and team management skills with a proven track record.</li><li> Excellent communication and interpersonal abilities, with a client-centric approach.</li><li> In-depth knowledge of financial products and services, especially those relevant to corporates.</li><li> Ability to build trust and rapport with high-net-worth individuals and corporate clients.</li><li> Analytical mindset with proficiency in using data to drive decision-making.</li><li> Familiarity with regulatory requirements and compliance standards.</li><li> Strong networking skills and a professional, confident demeanor.</li><li> Willingness to travel as required for client meetings and relationship building.</li></ul><h4>Experience Level</h4>Senior Level

<p>Elite Relationship Manager-Business Banking-BRANCH BANKING-Relationship Management</p><strong><u>Relationship Manager - Business Banking </u></strong><p> </p><p> </p><p> </p><p><strong>Role:</strong></p><ul><li>Sourcing of New to Bank business banking accounts &amp; Managing the Business Banking portfolio assigned</li><li>Assisting the client’s business with different business banking products like OD/CC/ BG/Term Loans/Forex/etc</li><li>Cross sell of Liability based products liked Fixed Deposit, savings account to the portfolio clients</li><li>Maintaining the service standards set by the bank in collaboration with the service support team</li><li>Maintain Co-ordial relationships with internal stakeholder and external agencies to generate leads for New to bank Clients.</li></ul><p> </p><p><strong>Job Requirement:</strong></p><ul><li>Ability to source High Value Business Banking Accounts</li><li>Thorough knowledge of Current Account/Trade Account  opening/transaction processes</li><li>Strong Communication skills with  assertive attitude</li><li>Knowledge of Trade, Forex and Business Assets · Strong follow up ability &amp; keenness</li><li>Ability to spot opportunities in the portfolio for Upselling/Xselling bank products</li></ul><p> </p><h4>Experience Level</h4>Mid Level

<p>Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches Operations</p><p>We are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.</p>
Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of customer service and satisfaction Cross-sell other banking products such as CASA, insurance, and investment products Ensure compliance with internal policies, audit norms, and regulatory guidelines Maintain accurate records of customer interactions and loan documentation Collaborate with branch teams to ensure seamless operations and customer experience<h4>Experience Level</h4>Mid Level

Gold Loan Executive

<p>Relationship Manager-Financial Institutions Group-Structured Finance Group</p>About the Company/Business



<p>Structured Finance Group (SFG) team is part of the Wholesale Banking Group. The team works across sectors to structure &amp; provide debt financing solutions across situations like balance sheet funding, structured financing, HoldCo financing,  sub-debt, securitization of receivables, acquisitions financing etc.</p><p><strong>                                                                 </strong></p><p><strong>Specification  </strong></p>



The candidate (Sr Originator / Sr RM) shall be responsible for originating deals, developing financing solutions for the clients and working with credit, sales and execution team by leading the entire deal lifecycle. Candidate shall lead the Deal end to end from identification and scoping of potential clients, ideation with customer, pitching for the deal with proposed solutions. Once the client is agreeable for solution the Sr RM shall work with the credit, external agencies, sales, due diligence, documentation and final closure. There would be Execution and Sales team members who will fully support the Sr RM in terms of the pitch materials, execution for hold position and placement for market.  



<p> </p><p><strong>Deliverables  </strong></p><ul><li>Scoping and scanning the market for origination of potential structured finance transactions across standard asset classes, high yield deals, and special situation deals from both the primary as well as secondary (existing lender/investor) markets.</li><li>Ideating with Promoters/CFO/CXO for structuring and identifying opportunities for financing/ restructuring / settlement.</li><li>Need good understanding and communication skills to hold conversation and lead the deal origination with the client. Candidate need to be a HUNTER mindset with very good understanding of markets.</li><li>Continuous engagement with internal relationships, agencies and coverage teams</li><li>Lead the pitch deck for providing the right financing solutions and overseeing the execution team member.</li><li>Overseeing the credit analysis for internal do-ability assessment– cash flow models etc.</li><li>Closure of deal including sanctions, due diligences, documentation and funding</li><li>Working independently as well as part of a larger team</li></ul>



 



<p> </p><p>Relationships  </p><p>External – Borrowers/  Issuers, Investors, Legal Counsels, Rating Agency, Trustee, valuation agencies, etc.</p><p>Internal clients- RMs , Credit, Product, Treasury</p><p> </p><p>Qualification and Experience</p><ul><li>Qualifications: MBA (from top tier institutions); CA (rankers / first attempt) </li><li>Experience profile of at least 8-14 years</li><li>Should have in-depth experience of working with Borrowers/Corporates</li><li>Open to look at smart candidates from corporate finance verticals of large corporates who have been on M&amp;A deals and fund raising.</li><li>Established track record of origination  / structuring / placement of deals</li><li>Create deals across situations –acquisitions financing, refinance, stressed assets space, partner/ PE buy outs, etc.</li><li>Good understanding of banking regulations, taxation &amp; other regulatory framework relevant to structuring, listing, etc.</li></ul><p> </p><p>Skills  </p><ul><li>Strong coverage and origination capabilities; relationship management skills</li><li>Has to be a HUNTER mindset person with capability and experience of it. </li><li>Mental flexibility, regulatory awareness to structure and execute deals across situations </li><li>Term sheets and documentation negotiation</li><li>Self-starting &amp; initiative-taking abilities to work in unstructured situations</li></ul><p> </p><h4>Experience Level</h4>Mid Level

Senior Relationship Manager

<p>Team Member-Risk -SUPPORT SERVICES-Risk Head-New</p><p>This is a Public document. Department Chief of Staff to CRO Location Mumbai Role Requirements  Planning &amp; Execution  Support the CRO in monitoring the Risk Appetite Framework.  Coordinate preparation for board and regulatory presentations related to risk.  Drive initiatives across the risk organization (credit, market, operational, liquidity, ESG risk, etc.).  Risk Governance &amp; Reporting  Coordinate risk committee agendas, minutes, and follow-ups (e.g., RMC, ALCO, Audit Committee).  Operational Efficiency  Streamline internal workflows and governance processes within the risk function.  Track and report progress against risk function goals and deliverables.  Stakeholder Management  Foster collaboration across Risk, Finance, IT, and business lines to deliver on risk priorities.  Ensure timely communication and alignment between the CRO and key partners.  Executive Support  Manage the CRO’s agenda and ensure alignment of priorities across teams.  Prepare briefing materials, reports, and strategic communication for internal and external stakeholders. Pre-Requisites  Education: Master’s degree in Finance, Risk Management, Economics, or related field  Experience: 5+ years in banking, risk management, strategy, or consulting; prior Chief of Staff, or program management experience preferred.  Skills:  Strong knowledge of banking risks (credit, market, operational, compliance).  Excellent communication and executive presence.  Strategic thinker with project management capabilities.  High level of discretion, judgment, and professionalism.  Proficiency in tools such as Excel, PowerPoint, and data visualization platforms.  Key Competencies:  Analytical &amp; Problem-solving skills  Strategic mindset with hands-on execution ability  Attention to detail and commitment to excellence  Adaptability in a fast-paced environment</p><h4>Experience Level</h4>Executive Level

Risk Officer

<p>Acquisition Manager-Sales-Sales</p>The Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
Generate leads through market activities, referrals, and cold calling.
Ensure proper documentation and adherence to KYC norms as per company guidelines.
Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
Maintain strong relationships with channel partners and ensure consistent business flow.
Track and update the status of loan applications to customers and partners.
Achieve monthly and quarterly sales targets as assigned.
Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Acquisition Manager

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Kotak Mahindra Bank Jobs - 2367 Verified Vacancies

Branch Relationship Manager

Relationship Manager

Relationship Manager

Service Support Specialist

Sales Manager

Relationship Manager

Collections Supervisor

Relationship Manager

Relationship Manager

Branch Relationship Manager

Gold Loan Executive

Senior Relationship Manager

Risk Officer

Acquisition Manager