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Kotak Mahindra Bank

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Acquisition Manager-Sales-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
Generate leads through market activities, referrals, and cold calling.
Ensure proper documentation and adherence to KYC norms as per company guidelines.
Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
Maintain strong relationships with channel partners and ensure consistent business flow.
Track and update the status of loan applications to customers and partners.
Achieve monthly and quarterly sales targets as assigned.
Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Acquisition Manager

Product Manager-HO & SUPPORT-InvestmentsRole: Product Manager Responsibilities:Product Growth:<ul><li>Enhancing customer affinity by bringing in features improving time spent by customer on Cherry</li><li>Increasing DAU and MAU by building engagement tools on the platforms</li><li>Improve D2C customer transactions via effective marketing strategies and product enhancements</li></ul>Product Building/Roadmap:<ul><li>Provide product requirements to the engineering team in terms of features and user stories. Focus on requirements from a why and what perspective, allowing design and engineering teams the flexibility to decide on how to implement</li><li>Manage the roadmap of the product &amp; prioritization around the features &amp; functionalities</li><li>Work with UX designers to help create delightful experiences for different stakeholders</li><li>Be the quality champion for the product and make sure that every feature being launched is being held to the highest product standards</li><li>Working with marketing team to increase business of all products</li></ul>Products Iterations and Improvements:<ul><li>Work closely with customer success team to understand voice of customer and make sure that the roadmap delivers those needs</li><li>Engage with the customers and users to get constant feedback on how Kotak Cherry is solving their problems and incorporate this into the product features </li><li>Continuously understand and benchmark against competitors’ offerings on features, quality, target segments, etc</li><li>Ensure product roadmap incorporates emerging market trends and competitive offerings</li><li>Use data to understand how the product and features are performing and take data-driven decisions to advance the product and user experience</li></ul>Prerequisites:<ul><li>Experience as a PM in fintech industry/startup building digital products.</li><li>Strong background in and understanding of technology, software development and APIs</li><li>Understanding of product-led growth</li></ul>An Ideal candidate would:<ul><li>Have a great sense of business, product and customers</li><li>Be strong at analytical thinking and makes decisions regarding the strategic direction for the product and team</li><li>Be excellent at communication and relationships and carries the team forward on the chosen direction</li></ul><h4>Experience Level</h4>Mid Level

Product Manager

Regional Service Quality Manager-HO & SUPPORT-Service QualityWe are seeking a passionate and results-driven professional to join Kotak Mahindra Bank Ltd as a Regional Service Quality Manager in the HO &amp; SUPPORT-Service Quality department. In this role, you will play a pivotal part in enhancing our customer service standards and overall operational efficiency. Your primary focus will be to develop and implement strategies that drive continuous improvement, ensuring our regional branches deliver exceptional customer experiences and meet the highest quality standards.
<ul><li> Lead and manage a team of service quality professionals, providing guidance and support to ensure effective performance.</li><li> Develop and implement service quality strategies and initiatives, aligning with the bank's overall vision and goals.</li><li> Conduct regular audits and assessments of regional branches to identify areas of improvement and ensure compliance with quality standards.</li><li> Analyze customer feedback and market trends to identify opportunities for service enhancement and innovation.</li><li> Collaborate with cross-functional teams to develop and implement customer-centric solutions, ensuring a seamless customer journey.</li><li> Monitor and evaluate key performance indicators (KPIs) to track the effectiveness of service quality initiatives and make data-driven decisions.</li><li> Stay updated with industry best practices and emerging trends in customer service and quality management.</li><li> Build and maintain strong relationships with regional branch managers and stakeholders to drive collaboration and achieve quality objectives.</li><li> Provide regular reports and updates to senior management, highlighting achievements, challenges, and recommended actions.</li><li> Ensure compliance with regulatory requirements and internal policies related to service quality and customer experience.</li></ul><ul><li> Bachelor's degree in Business Administration, Management, or a related field; Master's degree preferred.</li><li> Minimum 8 years of experience in service quality management, with a proven track record of driving successful initiatives.</li><li> Demonstrated leadership skills and the ability to inspire and motivate a team towards achieving quality goals.</li><li> Strong analytical and problem-solving abilities, with experience in data-driven decision-making.</li><li> Excellent communication and interpersonal skills, with the ability to build effective relationships.</li><li> Proficiency in using quality management tools and techniques, including root cause analysis and process improvement methodologies.</li><li> Knowledge of regulatory requirements and industry standards related to customer service and quality management.</li><li> Ability to work independently and manage multiple projects simultaneously, prioritizing tasks effectively.</li><li> Strong organizational skills and attention to detail, ensuring accurate documentation and reporting.</li><li> A customer-centric mindset, with a passion for delivering exceptional service and continuous improvement.</li></ul><h4>Experience Level</h4>Senior Level

Quality Manager

Premier Acquisition Manager - CASA-RL SALES-SalesJOB Role- ·       Acquisition of HNI's only.·       Selling TPP and Generating Revenue.·       Building CASA book size. Job Requirement- ·       Good coordinator with different channels.·       Excellent communication skills.·       Should have some knowledge and experience in Portfolio Management.·       Should have some existing base of customer’s·       Graduates / MBA·       Having more than 1-2  year work experience<h4>Experience Level</h4>Mid Level

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches OperationsWe are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.
Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of customer service and satisfaction Cross-sell other banking products such as CASA, insurance, and investment products Ensure compliance with internal policies, audit norms, and regulatory guidelines Maintain accurate records of customer interactions and loan documentation Collaborate with branch teams to ensure seamless operations and customer experience<h4>Experience Level</h4>Mid Level

Gold Loan Executive

Senior Data Scientist-Digital Banking Kotak 811-Regional SalesAs a Senior Data Scientist, you will play a crucial role in shaping the digital banking experience for our customers. Your primary focus will be on developing and implementing advanced analytics solutions to enhance our digital banking platform, Kotak 811. You will collaborate closely with cross-functional teams, including product managers, engineers, and business analysts, to understand their needs and deliver data-driven insights and solutions.<ul><li>Lead the design and development of advanced analytics models and algorithms to drive business growth and improve customer experience.</li><li>Collaborate with stakeholders to identify business problems and translate them into actionable data science projects.</li><li>Develop and maintain robust data pipelines and infrastructure to support analytics initiatives.</li><li>Perform in-depth data analysis and interpret complex data sets to extract meaningful insights.</li><li>Build and deploy machine learning models for predictive analytics, customer segmentation, and personalized recommendations.</li><li>Implement A/B testing and experimentation frameworks to validate the effectiveness of data-driven solutions.</li><li>Stay updated with the latest advancements in data science and machine learning technologies and incorporate them into our analytics stack.</li><li>Mentor and guide junior data scientists, fostering a culture of continuous learning and improvement.</li><li>Ensure data security and privacy compliance in all analytics initiatives.</li></ul><ul><li>Advanced degree (Master's or PhD) in a quantitative field such as Computer Science, Statistics, Mathematics, or a related field.</li><li>Minimum 8 years of experience in data science, with a proven track record of delivering impactful analytics solutions.</li><li>Hands-on experience with machine learning techniques and tools, including Python, R, and popular ML libraries.</li><li>Strong programming skills in languages such as Python, Java, or Scala.</li><li>Proficiency in database technologies (SQL, NoSQL) and data visualization tools (e.g., Tableau, Power BI).</li><li>Experience with big data technologies (e.g., Hadoop, Spark) is preferred.</li><li>Excellent problem-solving and analytical skills, with a strong business acumen.</li><li>Ability to communicate complex technical concepts to both technical and non-technical stakeholders.</li><li>Strong project management skills and the ability to work independently with minimal supervision.</li><li>Passion for data-driven innovation and a commitment to continuous learning.</li></ul><h4>Experience Level</h4>Senior Level

Data Scientist

Sales Executive-Two Wheeler Finance-SalesTwo Wheeler Business-Two Wheeler Finance-KMPL - 2W FinanceCustomer Service Executive  ● Sells products by establishing contact and developing relationships       with customers.● Making calls to the customers and closing the leads of Personal        Loans, Credit Cards and upgrade, Debit Cards and upgrade, FD        booking.● General Insurance/Health Insurance● Communicating with target audience and managing customer         relationshipTwo Wheeler Business-Two Wheeler Finance-KMPL - 2W FinanceCustomer Service Executive  ● Sells products by establishing contact and developing relationships       with customers.● Making calls to the customers and closing the leads of Personal        Loans, Credit Cards and upgrade, Debit Cards and upgrade, FD        booking.● General Insurance/Health Insurance● Communicating with target audience and managing customer         relationshipGraduate<h4>Experience Level</h4>Executive Level

Sales Executive

Software Engineering II-SUPPORT SERVICES-Applications-CTBJob Title: SDE-2/3Location: Mumbai/Bangalore/HyderabadExperience range: 3 to 12 years  What we offer:Our mission is simple – Building trust. Our customer's trust in us is not merely about the safety of their assets but also about how dependable our digital offerings are. That’s why, we at Kotak Group are dedicated to transforming banking by imbibing a technology-first approach in everything we do, with an aim to enhance customer experience by providing superior banking services. We welcome and invite the best technological minds in the country to come join us in our mission to make banking seamless and swift. Here, we promise you meaningful work that positively impacts the lives of many. What we ask for:<ol><li>Design, develop and implement software solutions. Solve business problems through innovation and engineering practices. </li><li>Involved in all aspects of the Software Development Lifecycle (SDLC) including analyzing requirements, incorporating architectural standards into application design specifications, documenting application specifications, translating technical requirements into programmed application modules, and developing or enhancing software application modules. </li><li>Identify or troubleshoot application code-related issues. </li><li>Take active role in code reviews to ensure solutions are aligned to pre- defined architectural specifications. </li><li>Assist with design reviews by recommending ways to incorporate requirements into designs and information or data flows. </li><li>Participate in project planning sessions with project managers, business analysts, and team members to analyze business requirements and outline proposed solutions.</li></ol> Qualifications:<ol><li>Should have strong technical background in JAVA, J2EE or Python, Spring stack</li><li>Well versed with OOP’s concept and design patterns</li><li>Good understanding of data structure and algorithms</li><li>Strong experience with Database systems like RDBMS (PostgreSQL, Oracle etc.) and NoSQL (Dynamo, MongoDB etc.)</li><li>Experience in building Microservices and knowledge of workflow orchestration with Camunda or Temporal</li><li>Knowledge of docker and containerization.</li><li>Should have good experience in using messaging platforms like Kafka, RabbitMQ, etc.</li><li>Knowledge in CI/CD Pipeline and Dev Ops tools</li><li>Knowledge in Cloud Services such as AWS or Azure</li><li>Should be familiar with Domain Driven Design</li><li>Passionate and having depth knowledge in agile, Kanban process </li><li>Should be able to communicate effectively with stakeholders</li><li>Manage scope, timelines, quality, goals and deliverables that supports business</li><li>Good communications skills</li><li>Prior work experience in the product engineering/development. </li><li>Good to have prior experience in Indian Banking segment and/or Fintech. </li></ol>   Education background:  Bachelor’s degree in Computer Science, Information Technology or related field of study Good to have Certifications <ul><li>Java Certified Developer </li><li>AWS Developer or Solution Architect </li></ul> Experience range required  3-12 Years

Software Engineer 1

Product Manager-HO & SUPPORT-Ho Business BankingJob Title: Current Account Product ManagerLocation: IT Park Infiniti Department: Retail Banking / Product Management 

  

Job Summary:We are seeking a dynamic and results-driven Current Account Product Manager to lead the development, enhancement, and servicing of current account products. The ideal candidate will be responsible for managing KYC processes, handling product and servicing queries, improving onboarding turnaround time (TAT), reducing application rejections, and driving process re-engineering initiatives. Additionally, the role involves managing transactional and relationship NPS (TNPS/RNPS) and releasing knowledge series to enhance internal and external product understanding.

  

Key Responsibilities:KYC &amp; Onboarding<ul><li>Oversee and streamline KYC processes to ensure compliance and efficiency.</li><li>Work with respective stakeholders to address these issues and implement solutions aimed at reducing onboarding/servicing turnaround time (TAT) and rejection rates.</li><li>Implement automation and digital solutions to enhance onboarding experience.</li></ul>Customer Experience &amp; Servicing<ul><li>Address and resolve product and servicing queries/complaints in coordination with customer experience team</li><li>Drive initiatives to improve TNPS and RNPS scores.</li></ul>Process Re-engineering<ul><li>Identify bottlenecks and inefficiencies in current processes.</li><li>Lead re-engineering projects to optimize workflows and reduce operational costs.</li><li>Implement best practices and benchmark against industry standards.</li></ul>  Knowledge Management<ul><li>Develop and release regular knowledge series for business team.</li><li>Create training materials, FAQs, and product guides to improve product understanding.</li><li>Conduct workshops and webinars to disseminate product knowledge.</li></ul>

  

Qualifications:<ul><li>Bachelor’s degree in Business, Finance, or related field (MBA preferred).</li><li>5+ years of experience in product management, preferably in banking or financial services.</li><li>Strong understanding of KYC regulations and onboarding processes.</li><li>Proven record of accomplishment in customer experience management and process improvement.</li><li>Excellent communication, analytical, and project management skills.</li><li>Proficiency in Excel, Power BI, and other data analysis tools for reporting and insights.</li></ul>

  

Key Performance Indicators (KPIs):<ul><li>Reduction in onboarding TAT and rejection rates.</li><li>Improvement in TNPS and RNPS scores.</li><li>Successful implementation of process re-engineering initiatives.</li><li>Engagement and reach of knowledge series content.</li><li>Resolution rate and turnaround time for servicing queries.</li><li>Effective management and timely resolution of queries from the business team regarding current account product, process, and documentation.</li></ul> <h4>Experience Level</h4>Mid Level

Sky Service Distribution - RM-Sky Channel-Contact Centre Inbound SKY Channel Service – Distribution – RM  




Department
Customer Experience Center


Location
Thane/Noida/Bangalore


Reporting Relationship
CEC – Team Leader - Inbound


Position Grade
Assistant Manager




  Job Role <ul><li>To Attend the inbound calls of customers in Retail Liabilities and process the queries &amp; requests to customer's satisfaction</li><li>To identify and convert the opportunities for cross selling (banking product) on customer's call</li><li>Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.</li><li>Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.</li><li>Complete the logs specified by the process (End-of-day target)</li><li>Adherence to Information Security norms &amp; quality process norms.</li><li>To be aware of and comply with any updates about the process </li><li>Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance </li></ul>Job Description  <ul><li>Graduate</li><li>Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage</li><li>Excellent communication skills – Verbal &amp; Written</li><li>Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays</li><li>Flexible to get scattered 8 Week Offs in a month with 9hours shift</li><li>Good listening skills and strong communication abilities.</li><li>Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude &amp; works with integrity</li><li>Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers &amp; customers</li></ul><h4>Experience Level</h4>Entry Level

Assistant Manager

Relationship Manager - Commercial Vehicles-SCV - Small Commercial Vehicle-Retail SalesWe are seeking a motivated and experienced Relationship Manager to lead sales and customer engagement in the Small Commercial Vehicle (SCV) segment. The role focuses on deposit mobilization, cross-selling financial products, and ensuring operational excellence at the branch level. The ideal candidate will bring strong sales expertise, leadership qualities, and a customer-centric approach to drive business growth.
Portfolio Management:
Manage and maintain the existing portfolio of Small Commercial Vehicle (SCV) customers, ensuring consistent engagement and service delivery.

Loan Handling:
Oversee the end-to-end process of Commercial Vehicle loans (both new and used), from customer onboarding to loan disbursement.

Loan Processing:
Facilitate the complete loan process for vehicle financing, ensuring smooth documentation, verification, and timely approvals.

Collections Follow-Up:
Regularly follow up with customers for EMI payments and address arrears to ensure timely collections and minimize delinquencies.

Market Development:
Explore and develop new market areas, gathering relevant market intelligence to support business growth and strategy.

Sales Generation:
Proactively identify and create new market opportunities to drive sales and expand the customer base.

Relationship Building:
Establish and maintain strong relationships with vehicle dealers and existing clients to foster trust and long-term engagement.<h4>Experience Level</h4>Mid Level

Relationship Manager

Relationship Manager-SARAL LOANS-Marketing Branches OperationsWe are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.
Handle customer service tasks including account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment products through cross-selling and referrals. Enhance customer value by offering relevant financial solutions beyond their stated needs. Support relationship managers handling HNI clients and ensure low attrition rates. Maintain a balance between service excellence and sales performance.<h4>Experience Level</h4>Mid Level

Credit Manager-Loan Against Property (LAP)-CreditAs the Credit Manager, you will be responsible for overseeing the entire credit process for LAP loans, ensuring efficient and effective operations. Your role will involve strategic planning, team management, and maintaining strong relationships with clients and partners. You will play a crucial role in driving the company's credit strategy and contributing to its overall success.<ul><li>Lead and manage the LAP Credit department, providing strategic direction and oversight.</li><li>Develop and implement credit policies and procedures to ensure compliance and minimize risk.</li><li>Review and approve LAP loan applications, conducting thorough credit assessments.</li><li>Monitor and analyze credit performance, identifying trends and areas for improvement.</li><li>Build and maintain strong relationships with clients, understanding their financial needs and offering tailored solutions.</li><li>Collaborate with other departments to ensure seamless loan processing and customer satisfaction.</li><li>Train and mentor the credit team, fostering a culture of continuous learning and development.</li><li>Stay updated on industry trends and best practices in credit management.</li><li>Prepare and present periodic reports to senior management, providing insights and recommendations.</li><li>Ensure compliance with regulatory requirements and maintain high ethical standards.</li></ul><ul><li>Bachelor's degree in Finance, Business, or a related field, with a preference for a Master's degree.</li><li>Minimum 8 years of experience in credit management, with a strong background in LAP loans.</li><li>Proven track record of successful credit management and business growth.</li><li>Excellent knowledge of credit risk assessment and mitigation strategies.</li><li>Strong leadership and management skills, with the ability to motivate and mentor a team.</li><li>Analytical mindset with proficiency in data analysis and interpretation.</li><li>Excellent communication and interpersonal skills, with the ability to build relationships.</li><li>Proficiency in using credit analysis tools and software.</li><li>Ability to work independently and make sound decisions under pressure.</li><li>Strong ethical standards and a commitment to maintaining confidentiality.</li></ul><h4>Experience Level</h4>Senior Level

Credit Manager

Deputy Branch Manager-Outbound-Branch Banking-Relationship ManagementWe are looking for a dynamic and results-driven Deputy Branch Manager-Outbound to lead and support the branch’s sales and service teams. The role involves driving business growth through CASA, third-party products, and asset sales, while ensuring high levels of customer engagement and retention. The ideal candidate will possess strong leadership skills, a blend of sales and service orientation, and the ability to motivate and manage front-office staff effectively.Lead a team of outbound bankers Drive sales of CASA, third-party products (TPP), and asset products through the team Ensure consistent customer coverage, engagement, and retention Monitor and enhance team productivity across assigned channels Foster a culture of service excellence and customer-centricity Support team members in achieving individual and branch-level business goals<h4>Experience Level</h4>Mid Level

Deputy Branch Manager

Platinum Banker-Household-Outbound-Branch Banking-Relationship ManagementWe are seeking a dynamic and experienced Platinum Banker to manage and grow relationships with High Net Worth (HNW) clients. The role involves deepening existing relationships and acquiring new ones by offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have strong knowledge of trade finance, commercial lending, and investment products, along with a passion for delivering exceptional customer service. This is a high-impact role that requires strategic thinking, excellent interpersonal skills, and the ability to coordinate across teams to deliver a seamless banking experience.
<ol><li>Acquire and expand relationships with High Net Worth individuals for both liabilities and commercial assets.</li><li>Deliver superior customer service while ensuring adherence to bank policies and compliance standards.</li><li>Cross-sell a wide range of banking products and services to deepen client relationships.</li><li>Educate clients about new products and enhancements to maximize engagement.</li><li>Organize and lead targeted sales initiatives and client engagement events.</li><li>Collaborate with other group companies to offer integrated financial solutions.</li><li>Maintain comprehensive records of client interactions and relationship history.</li><li>Monitor and resolve customer complaints and queries with a focus on quick turnaround and satisfaction.</li></ol><h4>Experience Level</h4>Mid Level

Personal Banker-Inbound-Branch Banking-ServiceWe are looking for a detail-oriented and customer-focused Personal Banker - Inbound to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Personal Banker - Inbound, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
<ol><li>Manage cash and non-cash transactions efficiently and accurately.</li><li>Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.</li><li>Provide general banking information and resolve customer queries promptly.</li><li>Maintain high standards of speed and accuracy in all transactional processes.</li><li>Identify and promote cross-selling opportunities for other banking products and services.</li><li>Ensure a positive and professional customer experience to foster loyalty and referrals.</li></ol><h4>Experience Level</h4>Entry Level

Personal Banker

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches OperationsWe are seeking a high-energy and self-motivated Relationship Manager – Agri-Finance to drive business in the Tractor Loans and Retail segment. The role involves sourcing working capital loans for Agri-related industries, food processing units, and MSMEs, while ensuring quality portfolio growth and customer satisfaction. The ideal candidate should possess strong interpersonal skills, financial acumen, and a deep understanding of local markets and customer needs. This is a field-intensive role (80% field, 20% office) requiring strong networking, negotiation, and follow-up capabilities. Candidates must be tech-savvy and committed to delivering results with speed, scale, and skill.
Source working capital loans for Agri-related, food processing, and MSME industries
Ensure monthly disbursements with ticket sizes ranging from ₹2 crore to ₹25 crore
Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily
Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches
Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery
Maintain strong follow-up and ensure timely resolution of customer requirements and complaints
Understand and evaluate financial documents including balance sheets and P&amp;L statements
Leverage knowledge of property/legal aspects for mortgage-based lending
Maintain accurate documentation and reporting of business activities
Operate with the mantra of “Speed, Scale, and Skill” in all business efforts<h4>Experience Level</h4>Mid Level

Deputy Manager Finance

Relationship Manager-SARAL LOANS-Marketing Branches OperationsWe are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.
Handle customer service tasks including account opening, DMAT services, and grievance resolution.
Educate customers on product features and assist with service requests like cheque book issuance.
Achieve sales targets for bank and investment products through cross-selling and referrals.
Enhance customer value by offering relevant financial solutions beyond their stated needs.
Support relationship managers handling HNI clients and ensure low attrition rates.
Maintain a balance between service excellence and sales performance.<h4>Experience Level</h4>Mid Level

Business Relationship Manager - WC-SALARIED PL AND WORKING CAPITAL-SalesWe are looking for a proactive and client-focused Relationship Manager to manage and grow an existing portfolio of Working Capital (WC) clients. The role involves deep engagement with clients to understand their business models, structure appropriate WC solutions, and ensure timely renewals and enhancements of credit limits. The ideal candidate will be responsible for maintaining strong relationships with promoters and key decision-makers, ensuring compliance with internal processes, and driving cross-sell opportunities. The role also includes monitoring utilization patterns, ensuring timely submission of documentation, and coordinating with internal departments to resolve client issues efficiently.
Manage and service an existing portfolio of WC clients, including renewal and enhancement of limits. Build strong relationships with promoters to foster trust and long-term engagement. Understand client business models, cash flows, and structure WC solutions accordingly. Drive portfolio growth through limit enhancements and meet defined business targets. Ensure timely renewal of limits and closure of all pending PDDs. Track and follow up with clients for submission of stock statements, insurance, and audit compliance. Conduct regular client visits to assess business health and maintain engagement. Monitor utilization patterns monthly and flag unusual transactions. Minimize delinquencies and manage exit of clients flagged under Early Warning Signals (EWS). Provide timely advice and updates to clients on relevant banking products and developments. Liaise with internal teams (credit, ops, trade desk, branch) to resolve client issues within defined TAT. Drive cross-sell of WC limits and increase product penetration in the assigned portfolio. Generate leads from existing clients and onboard new customers through relationship expansion. Maintain CASA book and generate float income by opening group accounts.<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

Collection Executive-Two Wheeler Finance-CollectionAs a Collection Executive, you will be responsible for maintaining and enhancing our company's reputation by effectively managing loan collections. Your primary focus will be on ensuring timely and accurate loan repayments, while also providing excellent customer service. This role is integral to our business, as it helps maintain a healthy portfolio and contributes to the overall success of our Two Wheeler Finance division.<ul><li>Manage and recover loan payments from customers, ensuring timely and accurate repayments.</li><li>Maintain regular communication with customers to provide updates and resolve any payment-related queries.</li><li>Identify and address potential payment issues or delinquencies, taking proactive measures to prevent defaults.</li><li>Collaborate with the finance team to ensure accurate record-keeping and reporting of loan collections.</li><li>Provide exceptional customer service, ensuring a positive and professional experience during the collection process.</li><li>Stay updated on industry trends and best practices in loan collection, implementing strategies to improve efficiency.</li><li>Build and maintain strong relationships with customers, fostering a culture of trust and transparency.</li><li>Adhere to all legal and regulatory requirements related to loan collections, ensuring compliance at all times.</li><li>Assist in the development and implementation of collection strategies, contributing to the overall success of the department.</li><li>Perform any other duties as assigned by the management, ensuring a flexible and adaptable approach to work.</li></ul><ul><li>A high school diploma or equivalent qualification is required.</li><li>Prior experience in a collection or customer service role is preferred, with a proven track record of successful collections.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships.</li><li>Strong organizational and time management skills, able to prioritize tasks and meet deadlines.</li><li>Proficiency in using MS Office and other relevant software for data entry and record-keeping.</li><li>Ability to work independently and as part of a team, demonstrating a collaborative and supportive attitude.</li><li>A customer-centric approach, with a focus on providing exceptional service and building long-term relationships.</li><li>Willingness to learn and adapt to new collection strategies and technologies.</li><li>Strong problem-solving skills, able to identify and resolve issues effectively.</li><li>A professional and ethical approach to work, maintaining confidentiality and integrity at all times.</li></ul><h4>Experience Level</h4>Executive Level

Collections Executive

Senior Premier Acquisition Manager-Business Banking-RL SALES-SalesThe Senior Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value business banking customers, enhancing the deposit base, and driving cross-sell opportunities. The role involves delivering exceptional customer service, ensuring regulatory compliance, and contributing to the overall profitability and performance of the branch.
Drive enhancement of the deposit pool through acquisition and deepening of business banking customer relationships.
Establish and maintain high standards of customer service delivery across all branch touchpoints.
Achieve cross-sell targets for non-deposit products including mutual funds, insurance, and other third-party offerings.
Generate fee income through effective product penetration and customer engagement.
Oversee branch administration and ensure adherence to regulatory and compliance norms.
Manage productivity, performance, and morale of the branch team.
Take full ownership of the branch’s break-even and P&amp;L performance.
Liaise with product, marketing, and other verticals for new product development, service enhancements, and sales initiatives.<h4>Experience Level</h4>Senior Level

Premier Acquisition Manager - Business Banking-RL Sales-SalesThe Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value Current Account (CA) customers and driving business banking product penetration. The role involves sourcing new-to-bank customers, building family banking relationships, and generating revenue through cross-sell and third-party products. The candidate should have strong customer orientation, high energy levels, and prior experience in sourcing and managing business banking clients.
Achieve business objectives for Retail Liabilities Sales at the branch level, focusing on value, volume, and channel productivity.
Source and onboard high-value Current Account customers and their family banking relationships.
Drive revenue through cross-selling of third-party products such as insurance and investment solutions.
Promote and penetrate business banking products like CMS, POS, and Beat services to CA customers.
Acquire new customers through personal efforts and acquisition channels.
Coordinate with internal teams including credit, legal, operations, and product to ensure smooth onboarding and servicing.
Maintain strong relationships with customers to ensure long-term engagement and satisfaction.<h4>Experience Level</h4>Mid Level

Sky Command Center WFM - Associate -Sky Channel-Product ManagerAs an Associate, you will be part of a dynamic team, working closely with the Sky Channel's Product Manager to enhance customer experience and drive business growth. Your role involves analyzing data, forecasting trends, and implementing strategies to optimize the workforce, ensuring seamless operations and an exceptional customer journey.
<ul><li> Analyze and interpret data to forecast workforce requirements and trends.</li><li> Develop and implement effective scheduling strategies to optimize resource allocation.</li><li> Monitor and manage real-time workforce performance, ensuring adherence to SLAs.</li><li> Collaborate with the Product Manager to align workforce strategies with business goals.</li><li> Identify and address any bottlenecks or inefficiencies in the workforce management process.</li><li> Ensure compliance with regulatory and internal policies related to workforce management.</li><li> Provide regular reports and insights to stakeholders, highlighting key performance indicators.</li><li> Stay updated with industry best practices and emerging technologies in workforce management.</li><li> Support the training and development of the Sky Command Center team, fostering a culture of continuous improvement.</li></ul><ul><li> Bachelor's degree in Business Administration, Management, or a related field.</li><li> 2-3 years of experience in workforce management or a similar role, preferably in the banking industry.</li><li> Strong analytical skills with the ability to interpret data and make data-driven decisions.</li><li> Proficiency in using workforce management software and tools.</li><li> Excellent communication and interpersonal skills for effective collaboration.</li><li> Ability to work in a fast-paced, dynamic environment and manage multiple priorities.</li><li> Strong problem-solving skills and a proactive approach to identifying and resolving issues.</li><li> Familiarity with regulatory requirements related to workforce management is preferred.</li><li> Willingness to learn and adapt to new technologies and industry trends.</li><li> A results-oriented mindset with a focus on continuous improvement and customer satisfaction.</li></ul><h4>Experience Level</h4>Mid Level

Scheduling Assistant

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Acquisition Manager

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Gold Loan Executive

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Product Manager

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Relationship Manager

Relationship Manager

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Deputy Branch Manager

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Personal Banker

Deputy Manager Finance

Deputy Manager Finance

Relationship Manager

Assistant Relationship Manager

Collections Executive

Acquisition Manager

Acquisition Manager

Scheduling Assistant

Credit Manager