Jobs

Kotak Mahindra Bank

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Acquisition Manager-Sales-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing.
Generate leads through market activities, referrals, and cold calling.
Ensure proper documentation and adherence to KYC norms as per company guidelines.
Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications.
Maintain strong relationships with channel partners and ensure consistent business flow.
Track and update the status of loan applications to customers and partners.
Achieve monthly and quarterly sales targets as assigned.
Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Acquisition Manager

Next Gen Relationship Manager-BRANCH BANKING-Relationship ManagementThe Next Gen Relationship Manager will play a crucial role in Kotak Mahindra Bank's Branch Banking department, focusing on building and managing relationships with high-value customers, offering tailored financial solutions, and driving business growth. We are seeking a dynamic and client-centric professional to join our team as a Next Gen Relationship Manager. In this role, you will be responsible for developing and maintaining strong relationships with our valued customers, understanding their unique financial needs, and providing them with customized solutions. Your expertise will contribute to the bank's overall success and growth. Responsibilities<ul><li>Build and nurture long-term relationships with high-net-worth individuals and businesses.</li><li>Understand client needs and offer tailored financial products and services.</li><li>Achieve individual and team sales targets through proactive client engagement.</li><li>Stay updated on market trends and competitor offerings to provide competitive solutions.</li><li>Collaborate with internal teams to ensure seamless delivery of services.</li><li>Conduct regular client meetings and provide periodic performance reports.</li><li>Identify cross-selling opportunities and refer clients to other bank departments.</li><li>Ensure compliance with all regulatory and internal policies.</li><li>Maintain accurate records and documentation for all client interactions.</li></ul>Qualifications<ul><li>Bachelor's degree in Finance, Business, or a related field.</li><li>3-5 years of experience in relationship management or a similar role.</li><li>Strong knowledge of banking products and services, especially in the high-net-worth segment.</li><li>Excellent communication and interpersonal skills, with a client-centric approach.</li><li>Ability to build trust and rapport with clients and internal stakeholders.</li><li>Analytical skills to interpret financial data and make informed recommendations.</li><li>Proficiency in using CRM systems and other relevant software.</li><li>Flexibility to work extended hours as needed, including occasional weekends.</li><li>Willingness to travel for client meetings and conferences.</li><li>A self-starter with a results-driven mindset and a passion for sales.</li></ul><h4>Experience Level</h4>Mid Level

Relationship Manager

Relationship Manager-Bharat Business-Bharat Business Loans-SalesThe Relationship Manager – LAP &amp; Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities:?       Business Development:o   Source new clients through market visits, channel partners, and referrals.o   Promote LAP and affordable home loan products in the assigned territory.o   Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners.?       Customer Relationship Management:o   Manage customer lifecycle from lead generation to loan disbursement.o   Handle client queries and ensure timely resolution.o   Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals.?       Credit Assessment:o   Conduct initial credit evaluation and financial analysis of customers.o   Ensure compliance with company’s risk policy and documentation standards.o   Liaise with credit and operations teams to ensure smooth processing and disbursement of loans.?       Sales Target Achievement:o   Achieve monthly and quarterly sales targets for LAP and affordable loans.o   Monitor performance and proactively take corrective actions to ensure goals are met.?       Market Intelligence:o   Keep abreast of market trends, competitor products, and pricing strategies.o   Provide feedback and insights to the product and marketing teams.Skills Required:?       Strong interpersonal and communication skills?       Proven sales and negotiation abilities?       Customer-centric mindset?       Ability to work independently and in a teamGood knowledge of financial documents and credit underwriting<h4>Experience Level</h4>Mid Level

Gold Loan Relationship Officer-LOANS AGAINST GOLD-Marketing Branches OperationsWe are looking for a motivated and customer-oriented Gold Loan Relationship Officer to drive business growth in the Loans Against Gold segment. The role involves sourcing new customers, managing existing relationships, and ensuring smooth processing of gold loan applications. The ideal candidate should have strong interpersonal skills, a sales mindset, and a good understanding of gold loan products and branch operations.
Source new customers for gold loan products through branch walk-ins, field visits, and local networking Explain product features, eligibility criteria, and documentation requirements to customers Ensure timely processing and disbursement of gold loans Maintain high levels of customer service and satisfaction Cross-sell other banking products such as CASA, insurance, and investment products Ensure compliance with internal policies, audit norms, and regulatory guidelines Maintain accurate records of customer interactions and loan documentation Collaborate with branch teams to ensure seamless operations and customer experience<h4>Experience Level</h4>Mid Level

Gold Loan Executive

Relationship Manager-COMMERCIAL VEHICLE-Marketing Branches OperationsWe are looking for a service-oriented and sales-driven Relationship Manager to manage customer relationships and drive business in the Commercial Vehicle (CV) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer value through cross-selling and referrals. The ideal candidate should have experience in financial services or banking, with a strong focus on customer engagement and sales performance.
Handle customer service tasks such as account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment products through cross-selling and referrals. Enhance customer value by offering relevant financial solutions beyond their stated needs. Support relationship managers handling HNI clients and ensure low attrition rates. Acquire new customers through referrals and deliver high-quality service.<h4>Experience Level</h4>Mid Level

Management Trainee-Agri-Fin-Dealer Funding(DF) -Product ManagerRole: Product Manager – Crop LoanAbout Role: The Product Manager will be responsible for managing the lifecycle of banking products such as loans, deposits, cards, and digital services. This role involves creating innovative solutions, ensuring regulatory compliance, and driving customer acquisition and retention through strategic product development and enhancements.Responsibilities:<ol><li>Product Strategy &amp; Development:</li></ol><ul><li>Develop a comprehensive product strategy, considering market trends, customer needs, and competitive landscape</li><li>Define product vision and roadmap aligned with business goals and regulatory guidelines.</li><li>Develop new banking products and enhance existing offerings based on market trends and customer needs.</li><li>Conduct market research to identify opportunities, assess customer preferences, and stay updated on industry developments</li><li>Lead the end-to-end product development lifecycle, from ideation to launch, including defining product features, pricing, and underwriting criteria.</li><li>Continuously monitor product performance, KPIs, and customer feedback to make data-driven decisions and drive improvements</li><li>Ensure all product and processes comply with regulatory requirements and guidelines</li><li>Monitor mortgages portfolio’s performance in terms of Profitability , growth and risk metrics</li><li>Provide support to sales channel to improve product understanding and drive business</li></ul><ol><li> Portfolio Management:</li></ol><ul><li>Monitor product performance, profitability, and risk metrics.</li><li>Implement strategies to increase penetration and improve customer experience.</li></ul><ol><li>Regulatory Compliance:</li></ol><ul><li>Ensure adherence to RBI and other regulatory norms.</li><li>Maintain robust risk management practices for all banking products.</li></ul><ol><li>Digital Enablement:</li></ol><ul><li>Drive digital transformation initiatives for product delivery and servicing.</li><li>Collaborate with technology teams to implement online and mobile banking solutions.</li></ul><ol><li>Cross-Functional Collaboration:</li></ol><ul><li>Work with sales, marketing, operations, and analytics teams to execute product strategies.</li><li>Support training programs for frontline staff to improve product knowledge.</li></ul><ol><li>Customer-Centric Innovation:</li></ol><ul><li>Gather customer feedback and incorporate insights into product enhancements.</li><li>Introduce features that improve convenience, security, and engagement.</li></ul> Role: Product Manager – Gold LoanThe Product Manager – Gold Loan will be responsible for the end-to-end management of the gold loan product within the Retail Banking division. Based in Mumbai, this role involves product ideation, planning, and execution across multiple channels, ensuring alignment with customer needs and business goals. The incumbent will work closely with cross-functional teams including Risk, IT and Compliance to deliver a high-quality product experience and maintain portfolio health.Responsibilities:<ul><li>Lead product ideation, conceptualization, planning, and execution throughout the product lifecycle, based on customer requirements across various channels</li><li>Derive actionable consumer insights to inform product development and strategy</li><li>Collaborate with Risk teams to design products tailored to different customer segments and take proactive actions based on portfolio performance</li><li>Ensure strict adherence to compliance guidelines and audit requirements</li><li>Maintain the right product mix and ensure high portfolio quality</li><li>Publishing various MISs to give insights to top management and driving business and proposing various contests to boost business</li><li>Conduct competitor benchmark to track pricing, schemes and customer value propositions</li><li>Incentive Calculations and driving various contests</li><li>Manage Vendor Payouts</li><li>Drive channel development initiatives to expand product reach and customer engagement</li><li>Recommend improvements to product features and processes to enhance customer experience and operational efficiency</li><li>Track Industry trends, regulatory changes and competitors’ strategies to identify potential risk and opportunities</li></ul>  <h4>Experience Level</h4>Entry Level

Product Manager

Zonal Sales Manager-LOANS AGAINST GOLD- Marketing Branches OperationsKey Responsibilities:<ul><li>Develop and execute zone-wise sales strategies to meet business targets for gold loan products.</li><li>Manage, lead, and motivate a team of Area Sales Managers, Branch Managers, and Sales Officers.</li><li>Identify and drive new business opportunities and partnerships to increase gold loan penetration.</li><li>Monitor competitor activities and provide inputs for strategic decision-making.</li><li>Ensure strict adherence to RBI guidelines, company policies, and compliance standards.</li><li>Drive customer acquisition, retention, and satisfaction through effective service delivery.</li><li>Conduct regular performance reviews, training, and skill development programs for the sales team.</li></ul>Monitor zone-level operational efficiencies including<h4>Experience Level</h4>Mid Level

Zonal Sales Manager

Team Sales Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Retail SalesTeam Sales Manager-Commercial Vehicle (CV)-Saral Auto-SA-Marketing Branches Operations JOB DESCRIPTIONJob Role:  1.    Team sales Manager is required for Handling   Tractor Loan  “through direct sales team, Brokers and Dealers.  2.    For Handling Team of 5-7 field sales executive   3.    For Handling Yearly business approx.500-600 Tractors in a year (approx. 20 Cr).  4.    Responsible for Tractor Refinance Business also, Team Productivity, Infant Collection (Early Default), Dealer / Broker Relationship.  5.    Management, working on existing customer’s data, etc. in his area of Operation.  Job Requirement:  1.    Team Handling Exp. – Team Handling and Business volume handling exp. Is required (Direct and In Direct Reportees).  2.    Exp. – Minimum 2-3 Year Exp. In Team Handling / Finance Industry.  Should be from vehicle finance industry – Tractor / Car / Two wheeler / CV /CE / Etc  1.    Preference will be given from Vehicle Finance industry.<h4>Experience Level</h4>Mid Level

Sales Team Leader

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Number of Positions
 


Reporting Relationships Service Delivery Officer(SO/SDO)Position Grade M1/M2     CTC – 4 Lacs Job Role: Job Role   <ol><li>Responsible for servicing corporates having salary relationship with the bank </li><li>Ensuring smooth salary requests of corporates are processed.</li><li>Processing customers request for account maintenance</li><li>Getting customers to become digitally active.</li><li>Conduct Parichay desk in corporate and meet customers/KDMs</li><li>Responsible for sharing account opening details with the corporates post the accounts are certified</li><li>Ensuring all complaints are resolved and closed within TAT</li><li>Ensuring strict adherence to service and quality benchmarks as prescribed by the Bank</li><li>Managing customer &amp; corporate complains &amp; providing end to end resolution. </li><li>Responsible for moving corporates to Net IT platform for automations of salary uploads</li></ol>     <ol><li>Good communication and problem-solving skills</li><li>Self-starter and energetic individual</li><li>Ability to take directions from multiple managers </li><li>Basic data entry knowledge.</li><li>Ability to multitask, prioritize, manage time effectively &amp; work effectively under pressure.</li><li>Candidate should be confident and a team player</li><li>Graduate with 1 years of relevant experience (in Corporate/Institutional Sales preferred)</li></ol> Job Role    <h4>Experience Level</h4>Entry Level

Senior Service Associate

Tech Support Engineer 3-Digital Banking Kotak 811-Regional SalesAs a Tech Support Engineer 3, you will be a key member of our team, responsible for maintaining and enhancing the performance and reliability of our digital banking infrastructure. Your expertise will be instrumental in delivering an exceptional customer experience, ensuring our platform remains secure, scalable, and highly available.
<ul><li> Provide timely and effective technical support to internal and external customers, ensuring a high level of satisfaction.</li><li> Troubleshoot and resolve complex technical issues related to our digital banking platform, including web and mobile applications.</li><li> Collaborate with development teams to identify and implement improvements, ensuring the platform's stability and performance.</li><li> Monitor system performance, identify potential issues, and implement proactive measures to prevent disruptions.</li><li> Document and maintain knowledge base articles to ensure efficient knowledge sharing within the team.</li><li> Conduct root cause analysis for recurring issues and implement preventive measures.</li><li> Stay updated with industry trends and emerging technologies to enhance our digital banking offerings.</li><li> Mentor and guide junior team members, fostering a culture of knowledge sharing and continuous improvement.</li><li> Ensure compliance with security protocols and best practices to protect customer data and maintain system integrity.</li></ul><ul><li> Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li> Minimum 3 years of experience in a technical support role, preferably in a banking or financial services environment.</li><li> Strong knowledge of web technologies, including HTML, CSS, JavaScript, and web services.</li><li> Experience with mobile application development and cross-platform compatibility is preferred.</li><li> Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues.</li><li> Strong communication and interpersonal skills, with the ability to interact effectively with customers and colleagues.</li><li> Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.</li><li> Familiarity with Agile methodologies and DevOps practices is an advantage.</li><li> Willingness to learn and adapt to new technologies and industry trends.</li><li> Certifications in relevant technologies, such as AWS, Azure, or Google Cloud, are desirable.</li></ul><h4>Experience Level</h4>Mid Level

Technical Support Engineer

Team Collection Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Recovery BranchThe Team Collection Manager will play a vital role in overseeing the recovery process for AGRI-FIN-TRACTOR LOANS AND RETAIL. They will lead a team of collection specialists, ensuring efficient and effective debt recovery strategies. This role requires strong leadership skills, a results-driven mindset, and the ability to collaborate with various teams within Kotak Mahindra Bank Ltd.<ul><li>Lead and manage the TFE Recovery Branch team, providing strategic direction and guidance.</li><li>Develop and implement effective collection strategies to maximize recovery rates.</li><li>Monitor and analyze portfolio performance, identifying trends and areas for improvement.</li><li>Collaborate with other departments, such as legal and operations, to ensure a seamless recovery process.</li><li>Ensure compliance with all regulatory and internal policies related to debt recovery.</li><li>Maintain strong relationships with key stakeholders, including borrowers and external partners.</li><li>Provide regular updates and reports on recovery progress to senior management.</li><li>Train and mentor team members, fostering a culture of continuous improvement.</li><li>Stay updated on industry trends and best practices in debt recovery.</li><li>Ensure a customer-centric approach, maintaining a high level of professionalism and empathy.</li></ul><ul><li>A bachelor's degree in finance, business administration, or a related field is preferred.</li><li>Minimum 5 years of experience in collection management or a similar role, preferably in the banking or financial services industry.</li><li>Proven track record of successful debt recovery strategies and portfolio management.</li><li>Strong leadership and team management skills, with the ability to motivate and inspire a team.</li><li>Excellent communication and interpersonal skills, with the ability to build rapport and negotiate effectively.</li><li>Analytical mindset with proficiency in using data to drive decision-making.</li><li>Working knowledge of relevant regulations and compliance standards in debt recovery.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li><li>Proficiency in MS Office and experience with collection management software is an advantage.</li><li>A proactive and results-oriented approach, with a passion for driving recovery efforts.</li></ul><h4>Experience Level</h4>Mid Level

Collection Manager

Manager - Corporate Employee Solutions-Corporate Employee Solutions-Regional salesManager-Corporate Employee Solutions 



Department
CORPORATE EMPLOYEE SOLUTIONS-Regional sales


Location
Hyderabad


Reporting Relationships
CORPORATE EMPLOYEE SOLUTIONS-Regional sales


Grade Name
Deputy Manager / Manager


Grade
M2 / M3



  Job Role:    • Enhancement of Deposit pool from Customers• Establishing standards and delivery of service• Sale of non-deposit products. Cross selling targets progressively• Sale of MF and Insurance products• Fee Income• Branch Administration• Regulatory Compliance• Manage productivity and overall morale of branch team members• Overall responsible for break-even and P&amp;L of branch Job Requirements:    • Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities• Must have had Sales experience and exposure, preferably of Liabilities products• Qualifications- MBA / CA/ CAIB• Good Leadership skills (though more tactical than strategic)• Thinker: Doer – 40:60• In-depth understanding of financial instruments, markets and macro micro economic processes• Ability to carry along all the units involved in the customer service cycle to ensure customer     “DELIGHT”• Liaising with product management team, marketing and other centers &amp; verticals for new product     development, service enhancements and sales initiatives.<h4>Experience Level</h4>Mid Level

Regional Sales Manager

Acquisition Relationship Manager-SME-SalesThe Acquisition Relationship Manager (ARM) in the SME business is responsible for acquiring new clients in the Small &amp; Medium Enterprises segment, targeting businesses with turnover between ₹50 to ₹500 crores. As part of the fastest-growing vertical within Wholesale Banking at Kotak, the ARM plays a critical role in expanding the bank’s footprint, offering tailored banking solutions, and ensuring a seamless onboarding experience for new clients. The role demands strong financial acumen, relationship-building skills, and the ability to collaborate across internal teams to deliver comprehensive banking solutions.
1. New Client Acquisition Acquire New-To-Bank (NTB) SME clients by offering customized banking solutions including asset-based products (funded and non-funded), transaction banking, trade finance, and treasury (FX). Generate leads through internal channels, open market sourcing, DSAs, and strategic partnerships (SFG deals). Conduct thorough business and financial analysis to identify suitable banking opportunities. 2. Credit Appraisal &amp; Onboarding Engage with credit, risk, legal, technical, and CAD teams to ensure smooth and timely onboarding of clients. Prepare and present credit proposals with detailed financial analysis and risk assessment. Ensure closure of documentation deferrals and compliance with audit and statutory requirements. 3. Relationship Management &amp; Transition Ensure a pleasant onboarding experience for NTB clients and facilitate a smooth handover to the portfolio management team. Act as a trusted advisor during the initial engagement phase, addressing client queries and aligning solutions with business needs. 4. Cross-Selling &amp; Revenue Generation Identify and execute cross-sell opportunities across Kotak’s franchise including Trade, CMS, FX, KLI (Kotak Life Insurance), and KGI (Kotak General Insurance). Drive fee income through trade finance, CMS, and FX solutions. 5. Performance Metrics &amp; Reporting Deliver on key performance indicators including NTB value, count, portfolio funding (PF), and FX income. Track and report lead generation, conversion rates, and onboarding timelines. Maintain high standards of portfolio hygiene and compliance.<h4>Experience Level</h4>Mid Level

Branch Relationship Manager

Premier Acquisition Manager-RL SALES-SalesJob Name  : Premier Acquisition Manager JOB ROLE :·         Acquisition of HNI's only.·         Selling TPP and Generating Revenue.·         Building CASA book size.·         Conducts regular promotional and customer events to generate leads·         Cross selling of MF, Gold, Insurance and asset products.JOB REQUIREMENT:·         Good coordinator with different channels.·         Excellent communication skills.·         Should have some knowledge and experience in Portfolio Management.·         Should have some existing base of customer’s·         Having more than 1-2  year work experience <h4>Experience Level</h4>Mid Level

Territory Business Manager-SBE-Small Business Enterprise-SalesWe are seeking a dynamic and experienced Team Lead to manage a team of Business Relationship Managers (BRMs) focused on loan sales in the healthcare segment. The role involves leading a team of 3–5 BRMs, driving productivity, and delivering tailored financial solutions such as machinery/equipment loans and infrastructure funding. The ideal candidate will have strong knowledge of the local market, particularly in healthcare, and will work closely with DSAs, branch banking teams, equipment manufacturers, and vendors to acquire new customers. The role also includes cross-selling banking products, building relationships with key stakeholders, and ensuring continuous process improvement and portfolio growth.
Lead and manage a team of 3–5 Business Relationship Managers (BRMs).
Drive team productivity and create value for stakeholders.
Leverage local market knowledge with a focus on the healthcare segment.
Understand client businesses and offer suitable products like machinery/equipment loans and infrastructure funding.
Collaborate with DSAs, branch banking teams, and vendors for customer acquisition.
Cross-sell products such as Current Accounts, Term Deposits, Transaction Banking, and Trade Finance.
Build and maintain relationships with key decision-makers (CFOs, promoters).
Grow the assigned portfolio in terms of book size and profitability.
Analyze client business models, trade activities, and cash flows to identify growth opportunities.
Enhance Kotak’s brand presence and penetration in the target market.
Monitor and improve operational processes for better efficiency.<h4>Experience Level</h4>Mid Level

Territory Sales Manager

Area Business Manager-Acquisition-SME-Sales Wholesale Banking – SME –Area Business Manager (Acquisition)Grade – M6 Location: Mumbai, Pune, Delhi, Ahmedabad, Indore, Delhi, Chandigarh, Lucknow, Kolkata, Jaipur, Bangalore, Hyderabad, ChennaiReporting to: Regional Business Manager (Acquisition) SME is a part of Wholesale Banking that manages lending business for Small &amp; Medium enterprises with a turnover between 50 to 500 CR. The business is the fastest growing vertical within Wholesale Banking at Kotak and has been growing at a fast rate with a base of 3000 + customers. Job Role<ul><li>Manage team of Acquisition Relationship Manager and acquire New to Bank customer in SME segment offering banking solutions/products (Asset based( Fund/ non Fund), Transaction Banking, Trade Finance, Treasury - FX)</li><li>To understand client business models, trade related activities, cash flows etc. and identify opportunities and anticipate possible problems.</li><li>Build rapport with key decision makers (promoters, CFOs etc.) of prospect customers.</li><li>Closely working with credit team / sanctioning authority for managing client expectation and effective risk management</li><li>To be alert on competitive elements in the target segments</li><li>Improve efficiency by monitoring &amp; overseeing continuous improvement of processes</li><li>Collaborate with captive channels like branch banking, wealth, privy etc. for lead origination. Build rapport with channels and ensure maximum lead origination</li><li>Collaborate  with trade finance ,CMS, operation, treasury, legal and branch banking team for seamless customer service  </li><li>Monitoring of timely closure of deferrals and ensuring smooth handover of cases to portfolio team within stipulated timeline.</li></ul>  Job Requirements:<ul><li>Chartered accountant/MBA, Should have 7+ yrs. of relevant experience,</li><li>Must have knowledge of various SME banking products along with Analytical  and financial skills</li><li>Ability to manage &amp; build result oriented team</li><li>Strong communication(Written and Oral), Eye For detail</li></ul> <h4>Experience Level</h4>Mid Level

Area Sales Manager (B2B)

Relationship Manager - Affluent-AFFLUENT-Relationship ManagerAs a Relationship Manager in the Affluent Priority segment of Business Banking, you will be responsible for acquiring and managing high-net-worth individual (HNI) clients. This role demands a deep understanding of client needs, strong financial acumen, and the ability to offer tailored banking solutions across liabilities, assets, and investment products. You will be expected to build long-term relationships, drive revenue growth, and enhance client engagement through personalized service and strategic portfolio management. You will work closely with internal stakeholders to ensure seamless service delivery and maintain high standards of compliance and customer satisfaction. The role also involves conducting regular portfolio reviews, identifying cross-sell opportunities, and organizing client engagement initiatives to strengthen relationships and increase wallet share. This is a high-impact role that combines sales, relationship management, and advisory capabilities, offering a dynamic career path in the bank’s premium customer segment.
Acquire new HNI clients and expand existing relationships through strategic sales planning and execution.
Conduct in-depth profiling of clients to understand their financial needs and offer tailored solutions.
Drive business across liabilities, assets, and fee-based products to enhance relationship value and revenue.
Perform regular portfolio reviews and present investment options aligned with client goals.
Maintain consistent client engagement through weekly/monthly calls and meetings.
Resolve client queries within defined turnaround times to ensure satisfaction and loyalty.
Collaborate with internal teams to ensure seamless service delivery and client onboarding.
Organize and participate in special sales initiatives, client events, and engagement activities.
Ensure strict adherence to bank policies and regulatory guidelines in all client interactions.
Continuously identify opportunities for cross-selling and upselling to increase wallet share and client stickiness.<h4>Experience Level</h4>Mid Level

SKY – RM NR Acquisition-Sky Channel-VRM - NRDepartment
CEC (NR Inbound)


Location
Thane  


Number of Positions
6


Reporting Relationships
 


Position Grade
M1 to M2



    <ul><li>Build and nurture personal relationship with affluent NR customers by identify opportunities and matching these opportunities to products/ solutions provided by Kotak Group</li><li>Work closely with other businesses to provide NRI customers with seamless access to NR products</li><li>Navigate through adaptive and technical challenges to seamlessly align service delivery and enhance client experience  </li><li>Track customer complaints/queries and ensure a high level of customer satisfaction and provide information about product and service enhancements.</li><li>Ensure adherence to all bank and regulatory processes at all times</li></ul>      <ul><li>Strong communication skills (written and verbal) and interpersonal skills</li><li>In depth NR product &amp; process knowledge</li><li>Strong numerical-analytical skills and communication skills</li><li>Experience in building and maintaining affluent customer relationships</li><li>Open to work as per Global time zone</li></ul>

Relationship Manager-CONSTRUCTION EQUIPMENT (CE)-Marketing Branches OperationsWe are looking for a results-driven and experienced Relationship Manager to lead business development and customer engagement in the Construction Equipment (CE) segment. The role involves enhancing the deposit base, cross-selling financial products, ensuring regulatory compliance, and driving branch profitability. The ideal candidate should have a strong background in retail liabilities, sales, and team leadership.
Source New-to-Bank (NTB) clients to expand the customer base. Manage relationships with mid and large corporates, including infrastructure companies. Handle clients with annual turnover exceeding ₹25 crore and an average lending ticket size of over ₹10 crore. Manage and structure various banking products, including: Cash Credit / Overdraft Limits Project Funding for EPC (Engineering, Procurement, and Construction) projects Term Loans / Foreign Currency Term Loans for working capital and equipment or plant &amp; machinery purchases Bank Guarantee Limits Trade Products such as LC (Letter of Credit) limits for both import and domestic purchases Bill Discounting Limits, including LC-backed and BOE-backed Buyers Credit Limits<h4>Experience Level</h4>Mid Level

Customer Service Manager-SUPPORT SERVICES-Customer ServiceSupport Services-Customer Service - Customer Service Manager - Quality AnalystKMPL–Grade M3 –Location-MumbaiJob Role:<ol><li>Monitoring and Evaluation:<ul><li>Regularly monitor emails and calls to evaluate performance and identify areas for improvement.</li></ul></li><li>Process Improvement:<ul><li>Implement process improvements to enhance the efficiency and effectiveness of communication channels.</li></ul></li><li>Customer Feedback Analysis:<ul><li>Analyse customer feedback to identify trends and areas for improvement in communication strategies.</li></ul></li></ol>Reporting and Documentation:<ul><li>Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.</li></ul>Required Skills and Qualifications:<ul><li>Experience:<ul><li>5 years+ as a Quality Analyst preferably Service quality, Prior Experience of Customer Service in Retail Assets. </li></ul></li><li>Skills:<ul><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in quality management systems and tools.</li><li>Knowledge of regulatory requirements related to loan products</li><li>Knowledge of system understanding and should have a proficiency in South Indian Languages.</li></ul></li></ul> <ol><li>Monitoring and Evaluation:<ul><li>Regularly monitor emails and calls to evaluate performance and identify areas for improvement.</li></ul></li><li>Process Improvement:<ul><li>Implement process improvements to enhance the efficiency and effectiveness of communication channels.</li></ul></li><li>Customer Feedback Analysis:<ul><li>Analyse customer feedback to identify trends and areas for improvement in communication strategies.</li></ul></li><li>Reporting and Documentation:<ul><li>Prepare regular reports on communication quality metrics and present findings to National Head Customer Service.</li></ul></li></ol>Min Graduation<h4>Experience Level</h4>Mid Level

Customer Service Manager

Tech Ops Engineering II-SUPPORT SERVICES-Applications-RTBJob Description: L3 Application/Production Support Engineer Role: L3 Application/Production Support Engineer Location: Bangalore Experience Required: 5-6 years (preferably in the Indian Banking Sector or BFSI Domain) Shift Timings: Willing to work in shifts, including weekends. --- Key Responsibilities: 1. Technical Expertise: - Provide advanced technical support for applications running on Windows IIS, Linux/AIX environments. - Proficient in SQL, PL/SQL, and usage of tools like PL/SQL Developer and SQL Developer. - Experience with JavaScript logs, .NET logs, and knowledge of API management. - Basic knowledge of AWS and Azure DevOps, including build creation and deployments. - Strong understanding of integration systems such as TIBCO, APIM, and multiple API platforms. 2. Incident, Problem, and Change Management: - Handle critical production incidents, perform root cause analysis, and work towards resolution. - Ensure timely resolution of issues by proactively managing incident queues and assigning tasks to appropriate teams. - Manage change requests and deployments in coordination with cross-functional teams. - Manage crisis calls and provide effective communication to senior stakeholders during high&amp;#x2;severity incidents. - Participate in Disaster Recovery (DR) drills to ensure operational readiness. 3. Observability &amp; Monitoring: - Expertise in monitoring tools like AppDynamics, ensuring applications' uptime and performance. - Proactively identify performance bottlenecks and resolve them in coordination with the development and infrastructure teams. 4. IT Infrastructure Management: - Coordinate OS patching activities, weekend deployments, and critical updates across environments. - Ensure proper tracking and closure of weekend deployment tasks and post-deployment validations. 5. Banking Sector Knowledge: - Strong understanding of the Information Technology Architecture in Indian Banking sectors. - Ensure compliance with industry guidelines and standards. 6. Domain Knowledge in Wholesale and Investment Banking: - Familiarity with Wholesale and Investment Banking operations and domain knowledge. - Experience with financial products such as Custody, PCM (Payment and Cash Management), DpSecure, Mutual Funds, NPS (National Pension System), and Fraud Risk Management systems. - Hands-on experience or understanding of Business Process Management (BPM) tools, which will be considered an added advantage. 7. Coordination &amp; Communication: - Collaborate with multiple teams to resolve production issues, especially during critical incidents. - Provide clear and concise communication during incident bridges and updates to stakeholders. - Document procedures, guidelines, and issues effectively for internal and external audit requirements. --- Qualifications and Skills: - Educational Background: Bachelor’s degree in Computer Science, Information Technology, or a related field. - Technical Skills: - Expertise in Windows IIS, Linux/AIX, SQL, PL/SQL. - Familiarity with JavaScript logs, .NET logs, APIM, and integration services like TIBCO. - Experience in Azure DevOps for build creation, deployments, and configuration management. - Knowledge of AWS infrastructure (basic troubleshooting). - Experience with AppDynamics or similar observability/monitoring tools. - Banking Domain Knowledge: - Solid understanding of Wholesale and Investment Banking. - Familiarity with financial products like Custody, PCM, DpSecure, Mutual Funds, NPS, and Fraud Risk Management systems. - Experience with Business Process Management (BPM) tools is a plus. - Experience in Incident Management: - Proficiency in Incident, Problem, and Change Management. - Ability to handle crisis calls and troubleshoot high-severity issues. - Strong knowledge of Disaster Recovery operations and execution of DR drills. - Soft Skills: - Excellent oral and written communication skills. - Ability to collaborate effectively with multiple teams and work under pressure. - Analytical mindset for Root Cause Analysis and proactive incident resolution. --- Preferred Experience: - Prior experience in an L3 Application/Production Support role, preferably in the Indian Banking sector. - Familiarity with middle services architecture and banking sector IT guidelines. --- Shift Timings: - Willingness to work in shifts, including weekends and on-call support for critical production incidents. ---

Acquisition Manager-RL SALES-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

CX Team Member - Liability Products and Payments-ProductKey Responsibilities:<ul><li>Drive customer journey, identifying friction points and opportunities for improvement.</li><li>Analyze customer feedback (NPS, CSAT, Complaint, Surveys, support tickets) and generate actionable insights.</li><li>Work cross-functionally with product, process, marketing, sales, and support teams to deliver a cohesive experience.</li><li>Design and implement customer experience initiatives, programs, and communication strategies.</li><li>Monitor key CX metrics and report on performance regularly.</li><li>Champion a customer-first mind set across the organization.</li><li>Stay updated with CX trends, tools, and technologies.</li></ul>Requirements:<ul><li>Bachelor’s degree in Business, Marketing, Communication, or related field.</li><li>4 – 5 years of experience in a CX, customer service, or user experience role.</li><li>Strong communication and interpersonal skills.</li><li>Experience with CX tools (e.g., Salesforce, Qualtrics, etc) is a plus.</li><li>Analytical mind set with experience in customer journey mapping and data interpretation.</li><li>Empathy, problem-solving ability, and a drive for continuous improvement.</li></ul> <h4>Experience Level</h4>Mid Level

Customer Relations Specialist

Team Member - CSR-SUPPORT SERVICES-CSR Administrative Overheads Expenditure Group CSR M3  (Team member)Job Description:<ul><li>Assist in implementation and monitoring of  CSR programs including conducting periodic program reviews to assess outcomes and effectiveness</li><li>Assist in evaluation of Implementing agencies</li><li>Assist in deepening engagement with CSR implementing agencies and identify opportunities to add value to both the organization &amp; the project</li><li>Involve in employee volunteering initiatives in coordination with internal stakeholders</li><li>Coordination with agencies conducting impact assessment for various projects</li><li>Assisting Implementing agencies/NGOs for on-boarding to the CSR tech platform </li><li>Ensure compliance with statutory reporting requirements for CSR</li></ul> Skill &amp; Experience Required:<ul><li>Masters qualification  in social science from a reputed institution OR MBA/PGDM/PGDBM.</li><li>2-4 years of experience in corporate social responsibility (CSR) function </li><li>Ability to influence, collaborate and partner across functions and all levels.</li><li>Strong initiative, interpersonal and team skills.</li><li>Strong written/verbal communication, time management, and quantitative/analytical skills.</li></ul><h4>Experience Level</h4>Senior Level

Volunteer

Relationship Manager - Tractor and Crop Finance-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches OperationsWe are seeking a high-energy, self-motivated Relationship Manager – TFE to drive quality business in the MSME segment, specifically targeting Agri-related industries, food processing units, and manufacturing sectors. The ideal candidate will be a strong team player with excellent communication skills in English, Hindi, and the local language, and possess a deep understanding of working capital finance, balance sheet analysis, and property/legal aspects of mortgage lending. This role is field-intensive (80% field, 20% office) and demands strong networking, negotiation, and follow-up skills to ensure consistent business sourcing and customer satisfaction.
Source working capital loan facilities for Agri-related and MSME industries
Ensure quality and size of business through effective lead generation and conversion
Maintain a monthly disbursement pipeline with ticket sizes ranging from ₹2 crore to ₹25 crore
Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily
Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches
Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery
Ensure timely resolution of customer requirements and complaints
Maintain strong follow-up and documentation standards
Adhere to the mantra of “Speed, Scale, and Skill” in all business activities<h4>Experience Level</h4>Mid Level

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Volunteer

Relationship Manager