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Kotak Mahindra Bank

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Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
Provide general banking information and resolve customer queries promptly
Maintain high standards of speed and accuracy in all transactional processes
Identify and promote cross-selling opportunities for other banking products and services
Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

Senior Service Associate

Branch Relationship Manager - Business Development-BRANCH BANKING-Relationship ManagementWe are seeking a driven and customer-focused Branch Relationship Manager to lead business development efforts at the branch level. The role involves acquiring new customers, deepening existing relationships, and driving sales of retail liabilities and third-party products. The ideal candidate will be energetic, goal-oriented, and passionate about delivering exceptional customer service while achieving business targets.
Achieve business objectives for retail liabilities sales at the branch, meeting value, volume, and productivity metrics
Generate revenue through the sale of CASA, cross-sell products, and third-party offerings like insurance
Source high-value CASA customers and build comprehensive family banking relationships
Acquire new-to-bank customers through personal efforts and acquisition channels
Contact a minimum of 20 customers daily and meet at least 4 customers/prospects per day
Upgrade customers from lower product categories to premium offerings
Deliver excellent customer service and maintain long-term relationships<h4>Experience Level</h4>Mid Level

Branch Relationship Manager

Acquisition Manager-Business Banking-RL SALES-SalesThe Acquisition Manager – Business Banking is responsible for driving the growth of the deposit base and cross-selling financial products to business banking customers. This role involves managing branch operations, ensuring regulatory compliance, and achieving profitability targets. The ideal candidate will have strong sales experience in retail liabilities, leadership capabilities, and a deep understanding of financial markets and instruments.
Enhance the deposit pool by acquiring and managing business banking customers. Drive cross-selling of non-deposit products including mutual funds, insurance, and other third-party offerings. Generate fee income through effective product penetration and customer engagement. Promote and sell business banking solutions such as CMS, POS, and other transaction services. Ensure high standards of customer service and operational delivery at the branch. Oversee branch administration and ensure adherence to regulatory and compliance norms. Manage productivity and morale of branch team members to achieve business objectives. Take ownership of branch profitability, break-even, and P&amp;L performance. Liaise with product, marketing, and support teams for service enhancements and new product initiatives.<h4>Experience Level</h4>Mid Level

Acquisition Manager

Relationship Manager-Bharat Business-Bharat Business Loans-SalesThe Relationship Manager – LAP &amp; Affordable Loans is responsible for sourcing new customers and managing existing relationships to grow the Loan Against Property (LAP) and Affordable Housing Loan portfolio. The role involves business development, credit analysis, and providing exceptional customer service to ensure high customer satisfaction and retention. Key Responsibilities:·       Business Development:o   Source new clients through market visits, channel partners, and referrals.o   Promote LAP and affordable home loan products in the assigned territory.o   Build and maintain relationships with key stakeholders like builders, real estate agents, and DSA partners.·       Customer Relationship Management:o   Manage customer lifecycle from lead generation to loan disbursement.o   Handle client queries and ensure timely resolution.o   Regularly follow up with existing customers for renewals, cross-sell opportunities, and referrals.·       Credit Assessment:o   Conduct initial credit evaluation and financial analysis of customers.o   Ensure compliance with company’s risk policy and documentation standards.o   Liaise with credit and operations teams to ensure smooth processing and disbursement of loans.·       Sales Target Achievement:o   Achieve monthly and quarterly sales targets for LAP and affordable loans.o   Monitor performance and proactively take corrective actions to ensure goals are met.·       Market Intelligence:o   Keep abreast of market trends, competitor products, and pricing strategies.o   Provide feedback and insights to the product and marketing teams.Skills Required:·       Strong interpersonal and communication skills·       Proven sales and negotiation abilities·       Customer-centric mindset·       Ability to work independently and in a teamGood knowledge of financial documents and credit underwriting <h4>Experience Level</h4>Mid Level

Relationship Manager

Trade Relationship Manager-Sales-Retail SalesAs a Trade Relationship Manager in the Retail Sales vertical, you will be responsible for acquiring and managing high-value Current Account customers engaged in international trade. This role requires a strong understanding of trade finance products, regulatory compliance, and customer relationship management. You will work closely with internal teams and external clients to drive business growth, ensure smooth onboarding, and deliver a seamless banking experience. The role involves identifying potential markets and segments, educating clients on trade-related offerings, and activating trade transactions. You will also be expected to generate leads for asset products, ensure adherence to KYC and compliance norms, and maintain a low cost of acquisition by targeting high-value clients. Your ability to build long-term relationships, resolve client issues, and stay updated on market trends will be key to success in this role.
Acquire quality Current Account customers involved in international trade.
Identify and target high-potential markets and customer segments.
Ensure complete compliance with KYC and regulatory norms during acquisition.
Guide customers on applicable rates, charges, and ensure system-level updates.
Activate the first trade transaction post-account opening.
Promote and cross-sell trade and FES products such as:
Forward Contracts
Letters of Credit (LC)
Bank Guarantees (BG)
Bill Collection (BC)
Travel Cards
Encourage clients to maintain high Average Monthly Balances (AMB).
Generate leads for asset products and ensure smooth handover to branch operations.
Educate clients on cut-off times and service-level agreements (SLAs).
Maintain a low cost of acquisition by focusing on high-value accounts.
Achieve business and income targets consistently.
Monitor competitor activities and share insights with Area Sales Managers (ASMs).
Coordinate with internal teams to ensure timely service delivery.
Retain and grow the existing customer base through relationship management.
Handle and escalate customer complaints for timely resolution.
Ensure proper documentation and KYC for agent empanelment.
Deliver effective sales pitches and participate in promotional activities.
Submit reports and updates to management as required.
Stay updated on AML, KYC, and RBI guidelines to ensure compliant growth.<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

HO Product Manager Business Banking-HO & SUPPORT-Ho Business BankingJob description – NTB Channel Management Lead - Current Account



Department
RL HO &amp; Support-HO Business Banking


Location
Mumbai


Number of Positions
1


Position Grade
M6/M7


 
 



Current Account – NTB Channel Management Lead is key owner of strategy, roadmap and execution in acquiring Business Banking Customers.Job Role:  <ul><li>Create and drive strategies across channels to acquire quality current accounts. </li><li>Onboard and Manage various external Ecosystem vendors.</li><li>Drive Various Smartbizz Tools &amp; Platforms.</li><li>Identify low performing channels and support them with various inputs to improve performance. </li><li>Create funnels to help channels with various data points to achieve business targets.</li><li>Competition bench marking on best practices for acquisition and implement the same to achieve business objectives</li><li>Analyze queries/issues received and recommend any changes in process, training, product required.</li><li>Initiate strategies to improve overall current account productivity.</li><li>Strong analytical ability and strong documentation skills </li><li>Collaborate and engage with Various Business Heads, Zonal and Regional Heads and take regular feedback on business proposition, product, and processes.</li><li>Work closely with various stake holders to translate product vision into sales numbers and values</li><li>Identify &amp; resolve strategic issues that may impair the team’s ability to meet strategic, financial &amp; technical goals.</li><li>Regularly initiate channel reviews/meeting to drive business objectives. </li></ul>  



 
 


 






Job Requirements:   <ul><li>MBA from reputed institute with 10+ Years of relevant experience in Business Banking/SME.</li><li>Proficient in Various Data Analytics tools with Analytics Mindset and strong Business Acumen</li><li>Proficient in Power point Presentation.</li><li>Excellence  in oral and written communication and channel drive</li><li>Ability to derive strategic insights and ability to read and understand data </li><li>Ability to read consumer behavior and trends.</li></ul> <h4>Experience Level</h4>Senior Level

Channel Development Executive

Digital Marketing-Digital Banking-Net & Mobile Banking HO TeamPosition: Senior Manager/AVP (M4/M5)Location: Mumbai Growth Manager – Credit Card Business (Digital Branch)Role Overview
Lead the growth strategy for the entire Credit Card portfolio within the Digital Branch ecosystem. Drive customer acquisition, engagement, and retention through digital-first initiatives across multiple channels.Key Responsibilities
<ul><li>Define and execute growth strategies for credit card business via digital platforms.</li><li>Engage customers through Mobile Banking (MB) app and all digital touchpoints.</li><li>Target the right customer through the right channel: Digital Channels (Mobile Banking, Net Banking, Website, Social Media), Physical &amp; Assisted Channels (Branch, Call Centers), Direct-to-Customer (Email, SMS, Push Notifications, WhatsApp, RCS).</li><li>Develop and execute campaign strategies across multiple channels.</li><li>Leverage advanced analytics for customer segmentation and micro-segmentation.</li><li>Optimize campaign budgets to maximize conversion-to-investment (C2I) ratios.</li><li>Monitor digital journey drop-offs and implement corrective campaigns.</li><li>Integrate external and internal data sources for improved targeting.</li><li>Establish campaign performance metrics and dashboards for real-time monitoring.</li><li>Collaborate with cross-functional teams including business heads, product, marketing, and operations.</li><li>Innovate and propose data-driven solutions to enhance campaign effectiveness.</li></ul>Required Skills &amp; Experience
<ul><li>Minimum 3 years of work experience.</li><li>Proven experience in growth marketing or digital strategy (preferably in financial services).</li><li>Strong understanding of digital channels and customer engagement tactics.</li><li>Proficiency in SAS, SQL, and Power BI (preferable)</li><li>Strong analytical and problem-solving skills.</li><li>Excellent stakeholder management and communication abilities.</li></ul>Educational Qualification
MBA or equivalent degree in Marketing, Business, or related field.

Assistant Manager Digital Marketing

Premier Relationship Manager-Digital Banking Kotak 811-SalesAs a Premier Relationship Manager in the Kotak 811 Digital Banking team, you will be responsible for acquiring and managing High Net Worth Individuals (HNIs) and delivering a superior banking experience through personalized engagement and product offerings. This role involves sourcing new customers, deepening existing relationships, and cross-selling a wide range of banking products. You will work closely with internal teams and group companies to provide seamless access to financial solutions, conduct special sales initiatives, and ensure customer satisfaction through timely query resolution and proactive communication. The role demands strong customer orientation, high energy, and a consultative approach to relationship management.
Acquire new HNI customers and expand existing relationships for liabilities. Source new customers through individual efforts and acquisition channels. Cross-sell bank products to mapped branch customers to enhance wallet share. Inform clients about new products and enhancements to deepen engagement. Plan and execute special sales initiatives and client events to drive business. Coordinate with group companies to offer integrated financial solutions. Maintain complete relationship records for all assigned customer accounts. Track and resolve customer complaints and queries within defined turnaround times. Ensure consistent customer satisfaction and service excellence. Meet defined sales and relationship management targets.<h4>Experience Level</h4>Mid Level

Premier Acquisition Manager-Business Banking-Sales-SalesThe Premier Acquisition Manager – Business Banking is responsible for acquiring and managing high-value Current Account (CA) customers and driving business banking product penetration. The role involves sourcing new-to-bank customers, building family banking relationships, and generating revenue through cross-sell and third-party products. The candidate should have strong customer orientation, high energy levels, and prior experience in sourcing and managing business banking clients.
Achieve business objectives for Retail Liabilities Sales at the branch level, focusing on value, volume, and channel productivity.
Source and onboard high-value Current Account customers and their family banking relationships.
Drive revenue through cross-selling of third-party products such as insurance and investment solutions.
Promote and penetrate business banking products like CMS, POS, and Beat services to CA customers.
Acquire new customers through personal efforts and acquisition channels.
Coordinate with internal teams including credit, legal, operations, and product to ensure smooth onboarding and servicing.
Maintain strong relationships with customers to ensure long-term engagement and satisfaction.<h4>Experience Level</h4>Mid Level

Elite Relationship Manager-Household-BRANCH BANKING-Relationship ManagementWe are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service.
Develop and expand relationships with High Net Worth customers for liabilities and commercial assets
Ensure high levels of customer service and adherence to bank policies
Cross-sell a wide range of banking products to deepen client engagement
Educate clients about new products and enhancements to strengthen relationships
Plan and execute targeted sales initiatives and client engagement events
Collaborate with group companies to offer integrated financial solutions
Maintain detailed records of client interactions and relationship history
Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Relationship Manager-CORPORATE BANKING-Regional salesThe Relationship Manager will be responsible for managing corporate banking relationships in the Chennai region. This role involves building and maintaining strong relationships with corporate clients, understanding their financial needs, and offering suitable banking solutions. The manager will also be responsible for driving regional sales and achieving business targets.

Sky Phygital - Relationship Manager-Sky Channel-PhygitalAs a Relationship Officer – Customer Engagement, you will be responsible for acquiring and managing high-net-worth individuals (HNIs) within the bank’s Priority Banking segment. This role focuses on deepening customer relationships, enhancing engagement, and driving cross-sell opportunities across the bank’s product suite. You will be expected to source new customers through lead generation models and field support, while ensuring a high standard of customer service and adherence to bank policies. The role also involves coordinating with product managers and group companies to deliver a seamless banking experience, conducting sales initiatives, and maintaining detailed relationship records. This position is ideal for professionals with a strong sales orientation, excellent communication skills, and a passion for building long-term client relationships in a dynamic banking environment.

Acquisition Manager-Business Banking-RL SALES-SalesThe Acquisition Manager – Business Banking is responsible for driving the growth of the deposit base and cross-selling financial products to business banking customers. This role involves managing branch operations, ensuring regulatory compliance, and achieving profitability targets. The ideal candidate will have strong sales experience in retail liabilities, leadership capabilities, and a deep understanding of financial markets and instruments.

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Kotak Mahindra Bank Jobs - 2401 Verified Vacancies

Senior Service Associate

Branch Relationship Manager

Acquisition Manager

Relationship Manager

Relationship Manager

Assistant Relationship Manager

Channel Development Executive

Assistant Manager Digital Marketing

Assistant Relationship Manager

Acquisition Manager

Assistant Relationship Manager

Relationship Manager

Relationship Manager

Acquisition Manager