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Kotak Mahindra Bank

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Relationship Manager-SARAL LOANS-Marketing Branches OperationsWe are looking for a customer-focused and sales-driven Relationship Manager to manage and grow the Commercial Vehicle (CV) business under the Saral Auto (SA) segment. The role involves handling customer service requests, selling liability and investment products, and enhancing customer relationships through cross-selling and referrals. The ideal candidate should have a blend of service and sales orientation with experience in financial services or banking.
Handle customer service tasks including account opening, DMAT services, and grievance resolution. Educate customers on product features and assist with service requests like cheque book issuance. Achieve sales targets for bank and investment products through cross-selling and referrals. Enhance customer value by offering relevant financial solutions beyond their stated needs. Support relationship managers handling HNI clients and ensure low attrition rates. Maintain a balance between service excellence and sales performance.<h4>Experience Level</h4>Mid Level

Relationship Manager

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches OperationsWe are seeking a high-energy and self-motivated Relationship Manager – Agri-Finance to drive business in the Tractor Loans and Retail segment. The role involves sourcing working capital loans for Agri-related industries, food processing units, and MSMEs, while ensuring quality portfolio growth and customer satisfaction. The ideal candidate should possess strong interpersonal skills, financial acumen, and a deep understanding of local markets and customer needs. This is a field-intensive role (80% field, 20% office) requiring strong networking, negotiation, and follow-up capabilities. Candidates must be tech-savvy and committed to delivering results with speed, scale, and skill.
Source working capital loans for Agri-related, food processing, and MSME industries Ensure monthly disbursements with ticket sizes ranging from ₹2 crore to ₹25 crore Achieve a minimum of 3 new cases per month and meet at least 2 new leads daily Build and manage relationships with CAs, financial consultants, DMAs, and Kotak Bank branches Collaborate with internal teams (credit, trade finance, CMS, treasury, legal, operations) for seamless service delivery Maintain strong follow-up and ensure timely resolution of customer requirements and complaints Understand and evaluate financial documents including balance sheets and P&amp;L statements Leverage knowledge of property/legal aspects for mortgage-based lending Maintain accurate documentation and reporting of business activities Operate with the mantra of “Speed, Scale, and Skill” in all business efforts<h4>Experience Level</h4>Mid Level

Deputy Manager Finance

Relationship Manager-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Retail SalesWe are seeking a dynamic and results-driven Relationship Manager to lead retail sales initiatives in the AGRI-FIN and Tractor Loans segment. The ideal candidate will have a strong background in banking, particularly in retail liabilities, and a proven track record in sales and customer relationship management. This role involves enhancing the deposit pool, cross-selling financial products, and ensuring regulatory compliance while driving branch profitability and team productivity.
Sales &amp; Business Development

Enhance the deposit pool from existing and new customers.
Drive sales of non-deposit products including Mutual Funds and Insurance.
Achieve cross-selling targets progressively across product categories.
Generate fee income through strategic product placement.
Customer Relationship Management

Deliver high standards of customer service and ensure customer satisfaction.
Liaise with internal teams to ensure seamless customer service and delight.
Act as a key point of contact for high-value clients in the AGRI-FIN and Tractor Loans segment.
Branch Operations &amp; Compliance

Oversee branch administration and ensure adherence to regulatory compliance.
Manage overall productivity and morale of branch team members.
Ensure the branch meets its break-even targets and contributes positively to the P&amp;L.
Strategic Collaboration

Work closely with product management, marketing, and other verticals for new product development and service enhancements.
Contribute to sales initiatives and tactical planning.
Leadership &amp; Team Management

Demonstrate strong leadership skills with a tactical focus.
Balance strategic thinking with execution (Thinker:Doer ratio of 40:60).
Foster a collaborative and performance-driven team culture.<h4>Experience Level</h4>Mid Level

Premier Acquisition Manager - Business Banking-RL Sales-SalesJob Description:- Premier Acquisition Manager – Business Banking · Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics. · Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance · Responsible for Sourcing High Value CA customer’s along with entire Family Banking relationships · Penetration of Business Banking products like CMS/POS/Beat services to CA customer.· Sources new to bank customers through external individual efforts and acquisition channel Desired Candidate Profile: · Customer orientation · High energy levels with a motive to succeed · Had managed &amp; Sourced Business Banking customer’s · Background in order of preference Banking, Financial Services · Graduate: 2-3 years of experience · Post Graduate: 2 -3 years of experience · Age Limit : 30 Years<h4>Experience Level</h4>Mid Level

Relationship Officer

Elite Relationship Manager-Business Banking-BRANCH BANKING-Relationship ManagementWe are seeking a highly motivated and experienced Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities and commercial assets. The ideal candidate will have a strong understanding of trade finance, commercial lending, and investment products, along with a passion for delivering exceptional customer service.

Assistant Relationship Manager

811 Digital - Outbound Team Coach-Digital Banking Kotak 811-CEC-VKYCJD – 811 CEC Trainer <ul><li>Exceptional interpersonal and communication skills</li><li>Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.</li><li>Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training </li><li>Drive sales targets and implementation of sales strategies devised for process. </li><li>Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.</li><li>Monitor calls on functional and behavioral parameters. </li><li>Has handled Nesting &amp; OJT batches</li><li>Excellent coaching and mentoring techniques</li><li>Can identify Training needs based on call evaluation/ gap in product and process understanding</li><li>Achieving their KRA month after month.</li><li>2nd and 4th Saturday will be weekly off   </li></ul>   Candidate Profile<ul><li>Minimum education – Graduate or Post Graduate</li><li>Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality </li><li>Must have excellent presentation and communication skills.</li><li>Having a team handling experience would be desirable </li><li>Experience in Retail Banking preferable</li></ul> <h4>Experience Level</h4>Mid Level

Team Leader

Relationship Manager-CONSTRUCTION EQUIPMENT (CE)-Marketing Branches OperationsWe are looking for a results-driven and experienced Relationship Manager to lead business development and customer engagement in the Construction Equipment (CE) segment. The role involves enhancing the deposit base, cross-selling financial products, ensuring regulatory compliance, and driving branch profitability. The ideal candidate should have a strong background in retail liabilities, sales, and team leadership.

HO Acquisition Manager - Digital Sales-Digital Banking Kotak 811-SalesJob Role: • Enhancement of Deposit pool from Customers • Establishing standards and delivery of service • Sale of non-deposit products. Cross selling targets progressively • Sale of MF and Insurance products • Fee Income • Branch Administration • Regulatory Compliance • Manage productivity and overall morale of branch team members • Overall responsible for break-even and P&amp;L of branch  Job Requirements: • Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities • Must have had Sales experience and exposure, preferably of Liabilities products • Qualifications- MBA / CA/ CAIB • Good Leadership skills (though more tactical than strategic) • Thinker: Doer – 40:60 • In-depth understanding of financial instruments, markets and macro micro economic processes • Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT” • Liaising with product management team, marketing and other centers &amp; verticals for new product development, service enhancements and sales initiatives.

Acquisition Manager

Service Officer-BRANCH BANKING-ServiceWe are looking for a detail-oriented and customer-focused Service Officer to join our Branch Banking team. The ideal candidate will be responsible for handling day-to-day cash and non-cash transactions while ensuring a seamless and high-quality customer experience. This role demands a strong sense of responsibility, excellent communication skills, and a keen eye for detail. As a Service Officer, you will be the face of the bank, addressing customer needs, promoting banking services, and ensuring operational accuracy and efficiency.
Manage cash and non-cash transactions efficiently and accurately
Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing
Provide general banking information and resolve customer queries promptly
Maintain high standards of speed and accuracy in all transactional processes
Identify and promote cross-selling opportunities for other banking products and services
Ensure a positive and professional customer experience to foster loyalty and referrals<h4>Experience Level</h4>Entry Level

Senior Service Associate

Premier Acquisition Manager-Sales-SalesThe Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings Account) book, selling third-party products (TPP), and generating revenue through high-value customer engagement. The candidate should possess strong coordination skills, a customer-centric approach, and prior experience in portfolio management.

Acquisition Manager-RL SALES-SalesThe Acquisition Manager – RL Sales is responsible for driving the acquisition of retail loan customers through direct and indirect channels. The role involves identifying potential customers, managing relationships with channel partners, ensuring compliance with documentation, and achieving sales targets for retail loan products such as home loans, LAP (Loan Against Property), and personal loans.
Acquire new customers for retail loan products through DSAs, connectors, and direct sourcing. Generate leads through market activities, referrals, and cold calling. Ensure proper documentation and adherence to KYC norms as per company guidelines. Coordinate with internal teams including credit, operations, legal, and technical for smooth processing of loan applications. Maintain strong relationships with channel partners and ensure consistent business flow. Track and update the status of loan applications to customers and partners. Achieve monthly and quarterly sales targets as assigned. Provide excellent customer service and resolve queries promptly.<h4>Experience Level</h4>Mid Level

Regional Sales Manager-Personal Loan-SalesJob Title: Regional Sales Manager – Personal Loans focuses on leading a sales team to achieve personal loan sales targets, driving profitable growth, managing DSA/dealer relationships, ensuring compliance, and fostering a high-performing sales culture within a specific geographic area, all while maintaining a healthy loan portfolio. Key duties include strategy development, team building, performance monitoring, forecasting, and customer relationship management, with a strong emphasis on business development and risk management. Job Summary: Responsible for achieving profitable sales growth for personal loans within an assigned region by managing and developing a sales team, fostering strategic channel partnerships (like DSAs), and implementing sales strategies to expand the customer base while ensuring quality business and regulatory compliance.  Key Responsibilities:·       Sales Target Achievement: Drive profitable growth and meet ambitious sales targets for personal loans in the assigned region.·       Team Leadership: Recruit, coach, motivate, and manage a sales team, setting objectives and monitoring performance to minimize attrition.·       Business Development: Identify emerging markets, develop strategic business plans, and build strong customer and partner relationships to expand market share.·       Channel Management: Oversee and grow partnerships with Direct Selling Agents (DSAs) and dealers to generate new business.·       Portfolio Management: Ensure the quality of the loan portfolio by managing delinquency ratios and working with credit/risk teams.·       Reporting &amp; Forecasting: Present sales, revenue, and expense reports, providing realistic forecasts and insights to senior management.·       Compliance &amp; Risk: Ensure strict adherence to financial regulations, internal audit requirements, and risk management policies.<h4>Experience Level</h4>Mid Level

Regional Sales Executive

Customer Assistance Manager-CREDIT CARD Hardship Assistance UnitWe are seeking a compassionate and skilled professional to manage our Credit Card Hardship Assistance Unit. The primary goal is to provide personalized support to customers experiencing financial hardships, ensuring they receive the necessary assistance and guidance. This role involves collaborating with various teams to develop and implement effective strategies for debt management and financial recovery.
<ul><li> Lead and mentor a team of customer assistance officers, fostering a supportive and empathetic work environment.</li><li> Handle complex customer inquiries and complaints, offering creative solutions and ensuring a positive customer experience.</li><li> Develop and implement strategies to assist customers in financial distress, including debt restructuring plans and personalized repayment options.</li><li> Collaborate with legal and compliance teams to ensure all assistance programs adhere to regulatory requirements and bank policies.</li><li> Monitor and analyze customer feedback to identify trends and areas for improvement in hardship assistance programs.</li><li> Stay updated on industry trends and best practices in customer assistance and financial hardship management.</li><li> Conduct regular performance reviews and provide constructive feedback to team members, promoting professional development.</li><li> Ensure the unit's operations align with the bank's values and mission, maintaining a high standard of customer service.</li><li> Build and maintain strong relationships with internal stakeholders, including credit card operations, collections, and legal teams.</li></ul><ul><li> A bachelor's degree in business administration, finance, or a related field is preferred.</li><li> Minimum 5 years of experience in customer assistance or a similar role, with a proven track record of successful leadership.</li><li> Excellent interpersonal and communication skills, with the ability to build rapport and trust with customers.</li><li> Strong problem-solving and analytical skills, capable of developing creative solutions for complex financial situations.</li><li> Proficiency in Microsoft Office suite, particularly Excel, for data analysis and report generation.</li><li> Familiarity with banking regulations and compliance standards, especially those related to credit cards and financial hardship.</li><li> Emotional intelligence and the ability to remain calm and empathetic when dealing with customers in distress.</li><li> Strong organizational skills and the ability to manage multiple tasks and priorities effectively.</li><li> Willingness to continuously learn and adapt to industry changes and best practices in customer assistance.</li><li> A proactive and solution-oriented mindset, with a passion for helping others and making a positive impact.</li></ul><h4>Experience Level</h4>Mid Level

Customer Support Manager

Platinum Relationship Manager-Household-BRANCH BANKING-Relationship ManagementPRM- Digital Sales(M2)
 



Job Role-<ul><li>Have good awareness of Corporates with entry point links in those corporates.</li><li>Good Communication &amp; Presentation Skills required since he will be focusing on core corporates for Digital Banking.</li><li>Cross sells bank products to existing set of Corp Sal customers which are mapped.</li><li>Handle Investment and Insurance requirements of clients</li><li>Informs customers of new products or product enhancements to further expand the banking relationship.</li><li>Coordinates with other group companies to provide awareness to our group company employees for our KOTAKJIFI products.</li><li>Goes beyond the professional need of the customer by providing other products - enhancement of customer value</li><li>Maintains complete relationship record for assigned customer accounts.</li><li>Penetration of group/family account of the existing mapped base.</li><li>Tracks customer complaints/queries and turnaround times for customer satisfaction</li></ul>Job Requirement-<ul><li>Good communication and presentation skills.</li><li>Willing to travel extensively within the city limits.</li><li>Two- wheeler and an android phone is must.</li><li>Liability Sales experience or KYC knowledge is an added advantage.</li></ul>Graduate with Minimum 0.6 Months to 5 Yrs. of experience.Sal:- Max Upto 6 LPAAge: Maximum 34 Years <h4>Experience Level</h4>Mid Level

Retail Relationship Manager

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Kotak Mahindra Bank Jobs - 1818 Verified Vacancies

Relationship Manager

Deputy Manager Finance

Relationship Manager

Relationship Officer

Assistant Relationship Manager

Team Leader

Relationship Manager

Acquisition Manager

Senior Service Associate

Acquisition Manager

Acquisition Manager

Regional Sales Executive

Customer Support Manager

Retail Relationship Manager