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Kotak Mahindra Bank

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Platinum Relationship Manager-Household-BRANCH BANKING-Branch BankingJD: PRM- HH Develops new and expands existing High Net worth Customer relationships for liabilities and commercial assets.  Ensures high levels of customer service orientation and application of bank policy.  Cross sells existing bank products to customers.  Informs customers of new products or product enhancements to further expand the banking relationship.  Plans and conducts special sales initiatives and events for prospective and existing clients.  Coordinates with other group companies to provide seamless access to other products.  Maintains complete relationship record for assigned customer accounts.  Tracks customer complaints/queries and turnaround times for customer satisfaction  Job Requirements  Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service.  Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc  Understanding of MF and Insurance an added advantage Customer orientation,  High energy and drive.  Go getter attitude.  Self-motivated with a passion to achieve.   <h4>Experience Level</h4>Mid Level

Retail Relationship Manager

Relationship Manager-PRIME VISHWAAS-SalesRelationship Manager – Prime Vishwaas Sales – M1 Job role &amp; Responsibilities: <ul><li>Manage Auto loan through Car Dealers, Direct Sales Agents  &amp; Direct Sales Teams </li><li>Empanelment of New car Dealers, DSA &amp; DST in the Market</li><li>Accountable for sales performance &amp; Productivity of team</li><li>Conduct Training for all the channels &amp; Team on Product, Policy &amp; Market Changes</li><li>Manage Business Promotional activities with Channels</li><li>Responsible for tracking channels &amp; Team for Quality sourcing &amp; Healthy portfolio</li><li>Interact with credit team, &amp; Get business approvals</li><li>Keep close watch on competitor product, Policy &amp; Market strategy</li></ul> Deliverables : <ul><li>Recruit, Train &amp; Motivate channel sales team achieve sales targets</li><li>Guide channel sales team &amp; introduce clients to them</li><li>Maintain knowledge on all bank product &amp; series &amp; assist to resolve customer queries</li><li>Develop new relationships with customers to increase revenue &amp; accounts</li></ul>   <ul><li>Conduct Training for all the channels &amp; Team on Product, Policy &amp; Market Changes</li><li>Manage Business Promotional activities with Channels</li><li>Responsible for tracking channels &amp; Team for Quality sourcing &amp; Healthy portfolio</li><li>Interact with credit team, &amp; Get business approvals</li><li>Keep close watch on competitor product, Policy &amp; Market strategy</li></ul><ul><li>Graduate</li><li>Recruit, Train &amp; Motivate channel sales team achieve sales targets</li><li>Guide channel sales team &amp; introduce clients to them</li><li>Maintain knowledge on all bank product &amp; series &amp; assist to resolve customer queries</li><li>Develop new relationships with customers to increase revenue &amp; accounts</li></ul><h4>Experience Level</h4>Mid Level

Relationship Manager

Area Sales Manager-NEW CAR FINANCE-SalesArea Sales Manager - New car Loans  Location Ahmedabad, Baroda, MumbaiGrade:- M4-M5Experience:- Min 7-10 years’ Experience in asset product. Preferably in Auto loans. Profile requirement.<ul><li>Drive and achieve sales target for his region with Lead from front attitude. </li><li>P&amp;L driven sales approach with focus on all business parameters.</li><li>Good written and verbal communication.</li><li>Passion to achieve and drive for business, Entrepreneur approach.</li><li>Data oriented and can execute Organization plan effectively.</li><li>Exhibit leadership quality to drive and motivate team members to achieve desire result.</li><li>Ability to manage big Team Size effectively. He has to manage- Managers’ Manager. On roll team Size of 35+ Employees and 100+ D0.</li><li>Infant and PDD management. Open for new ideas and plan.</li></ul> <h4>Experience Level</h4>Mid Level

Area Sales Manager (B2B)

Premier Acquisition Manager - Business Banking-RL Sales-SalesPremier Acquisition Manager – Business Banking KRAs:  Responsible for Achieving the Business Objectives of the Retail Liabilities Sales Team for the branch and meet the Value, Volume and channel Productivity metrics  Responsible for generation of revenues through sale of CA, X-Sell and Third Party Products like Insurance  Responsible for Sourcing High Value CA customer’s along with entire Family Banking relationships  Penetration of Business Banking products like CMS/POS/Beat services to CA customer.  Sources new to bank customers through external individual efforts and acquisition channel Desired Candidate Profile:  Customer orientation  High energy levels with a motive to succeed  Had managed &amp; Sourced Business Banking customer’s  Background in order of preference Banking, Financial Services  Graduate: 2-3 years of experience  Post Graduate: 2 -3 years of experience  Age Limit : 30 Years<h4>Experience Level</h4>Mid Level

Acquisition Manager

Principal Manager-Technologist-SUPPORT SERVICES-Applications-CTBJob Purpose: To execute transformation projects aimed at providing a seamless experience for customers (internal and external) and create high-impact shift in how service is delivered.<ul><li> </li></ul> Principal Accountabilities:<ul><li> </li></ul><ol><li>Customer Experience Strategy:</li></ol> <ul><li>Execute customer Experience Strategy covering all the aspects related to Kotak Mahindra overall vision &amp; strategy to delivery best customer experience across any industry</li><li>In any ecosystem must have designed and implemented CRM enterprise and custom solutions. Implemented omnichannel integrations across multiple channels.</li><li>Worked on digital initiatives aimed at developing strategies, business prospects, and new technology. Identify new market spaces through examining trends and market disruptions, as well as looking for new market possibilities.</li><li>Map end to end customer journey, understand the key interactions in the customer lifecycle</li><li>End to end project management experience such as designing wireframes, prototyping, proof of concept, conceptualising. Initiating kick-off meeting, initial workplan development, Business Requirements Document (BRD) preparation, etc. Lead the processes for BRD submission, revision, approval of Functional Specification Document.</li><li>Should be responsible for designing test scenarios for automated, manual, usability tests. Plan and conduct all types User Acceptance tests which are critical to get technical and functional acceptance and overall approval</li><li>Making sure smooth movement to production and post deployment reviews are conducted </li><li>Identify customer needs and convert them into preferred solutions to create unique and memorable experiences at defined touchpoints of customer lifecycle. Act as a creative thinker and propose new ways to look at problems by using data and available information.</li><li>Change the conventional service modal by redesigning processes/systems; establishing and monitoring and analyzing results; implementing changes</li><li>Should have good analytical skills, an eye for detail and positive attitude in terms of finding best solution to problems, issues or requirements</li><li>Collaborating with respective business unit leaders to ensure smooth implementation of initiatives and acceptance of changes in totality. Working together with multiple stakeholders across business functions to achieve impact of strategic initiatives. Responsible for effective adoption of innovation-led practices and change management.</li><li>Managing and measuring the execution of adoption new processes and system changes. Develop training plans, create, and deliver training materials to a diverse range of business teams Creation of knowledge bite size templates, blue books and training framework. </li></ul>  Performance Measure of Success:<ul><li> </li><li> </li></ul><ol><li> </li></ol><ul><li>Individual Accountability</li><li>Shared Accountability</li><li>Digital Initiatives &amp; Innovations</li><li>Stakeholder management</li><li>Ability to take an end to end view across the customer journey</li><li>Compliance </li><li>Knowledge of Competition and current trends in financial industry</li><li> </li><li>Project Management</li><li> </li></ul>
 


 
 


 
 


 
 


 
 



  Key relationships: <ul><li>External</li><li>Internal</li><li>Technology Service Providers</li><li>Government officials </li><li>Customer Service</li><li>Product</li><li>Compliance </li><li>Risk</li><li>Branch Banking </li><li>IT</li></ul>
 


 
 



<ul><li>         </li></ul> Functional Competencies:<ul><li>Should have managed multiple customer service operations and should have capability to manage any level of operations and more </li><li>Incumbent should have strong technological exposure in Customer Experience </li><li>Should have established automated customer experience from scratch, Proven ability to develop innovative solutions for increased productivity</li><li>Superior negotiation skills in both internal and external settings </li><li>Technology enthusiast and highly motivated individual with understanding of any of Service related platform like Sales force service or, Service now, Microsoft dynamics.</li><li>Strong working knowledge of data analysis and performance metrics using business management software (e.g., SAP, ERP, CRM), specific knowledge on SFDC, Finacle, FIS Switch, V+ will be additional advantage </li><li>Conversant with best market practices/ assessment approach</li><li>Deeply familiar with agile ways of working, ideally with a Scrum Master certification</li><li>Good Understanding of latest Web and Mobile technologies. Well versed with UAT tools and techniques<ul><li> </li><li>nds</li></ul></li></ul>Leadership Competencies (3 Critical competencies):<ul><li> </li><li>Result orientation with execution excellence</li><li>Leveraging Human Capital</li><li>Weaving passion and energy at work</li></ul>   Qualification and Experience:<ul><li> </li></ul>QualificationExperience<ul><li>Bachelors (in any field)</li><li>Masters </li><li>12 – 15 years of experience in Customer Experience, Technology enablement to offer best in class customer experience</li></ul>
 



  Role progression to (Grade/function/location/business):<ul><li> </li></ul> <h4>Experience Level</h4>Senior Level

Customer Service Manager

Business Analytics III-HO & SUPPORT-CVM CoE - Corporate Centre of ExcellenceExperience range: 6-11 yearsLocation – Mumbai (BKC/ Goregaon)Job description: Business Analyst Kotak Mahindra Bank is seeking a Business Analyst with sound knowledge of lending products.Qualification/Experience:<ul><li>MBAs with minimum 8 years of relevant experience in implementation of lending system or payment solutions.</li><li>The candidate should have working experience in banking/ treasury operations with system implementation experience.</li><li>Excellent verbal and written communication skills is a must along with the ability to manage multiple projects in parallel.</li><li>Understanding of one of the asset classes (FX, Derivatives, Fixed Income &amp; MM) will be good to have.</li><li>Understanding of JIRA, Confluence or Murex will be an added advantage</li></ul>Job Role:<ul><li>Handling of end to end implementation of small &amp; medium size projects.</li><li>Would be responsible for
 <ul><li>Project Execution and Support</li><li>Requirement Analysis and BRD/FRD Documentation          </li><li>Preparation of Test Cases and other related docs</li><li>Conducting UAT and ensuring smooth go-live</li><li>Stake holder management</li><li>Managing Issues and taking it to closure</li></ul></li><li>Must be able to work with multiple stakeholders</li></ul>Should know MS Office (Word, excel), JIRA   Basic check for this role.<ol><li>Having basic lending knowledge if not having detailed experience in banking domain.</li><li>Must have worked as Business analyst in BFSI for at least 5 years</li><li>Good aptitude for work and curiosity to learn</li><li>Decent Communication Skills</li><li>Location – Mumbai </li></ol> <h4>Experience Level</h4>Senior Level

Business Analyst

Elite Relationship Manager-Household-BRANCH BANKING-Relationship ManagementWe are seeking a high-performing and customer-focused Elite Relationship Manager to manage and grow relationships with High Net Worth (HNW) clients. This role involves acquiring new clients, deepening existing relationships, and offering tailored banking solutions across liabilities, commercial assets, and investment products. The ideal candidate will have strong financial acumen, excellent interpersonal skills, and a passion for delivering exceptional customer service.
Develop and expand relationships with High Net Worth customers for liabilities and commercial assets
Ensure high levels of customer service and adherence to bank policies
Cross-sell a wide range of banking products to deepen client engagement
Educate clients about new products and enhancements to strengthen relationships
Plan and execute targeted sales initiatives and client engagement events
Collaborate with group companies to offer integrated financial solutions
Maintain detailed records of client interactions and relationship history
Monitor and resolve customer complaints and queries within defined turnaround times (TAT)<h4>Experience Level</h4>Mid Level

Assistant Relationship Manager

Credit Analyst-SUPPORT SERVICES-SME CreditRole Name:             <table><tbody><tr><td>Department</td><td>Wholesale Banking – Credit</td></tr><tr><td>Location</td><td>Mumbai</td></tr><tr><td>Number of Positions</td><td>1</td></tr><tr><td>Reporting Relationships</td><td>Credit Manager</td></tr><tr><td>Position Grade</td><td>M4/M5</td></tr></tbody></table>      Job Role: <ul><li>Preparation of Credit Appraisal notes for SME clients.</li><li>Discuss with business on Terms and Conditions for risk assessments</li><li>Discuss with customers for obtention of information for preparation of CRANs.</li><li>Monitor the accounts based on the terms stipulated by Sanctioning Authority.</li><li>Prepare Monthly/Quarterly Monitoring Reports for the portfolio.</li><li>Escalate with action plan for non-compliances.</li><li>Visit the units and submit inspection reports. </li><li>Manage and address any escalations related to risk assessments</li></ul>   Job Requirements: <ul><li>Experience required for the Job: 3-6 years in Credit Underwriting for Large Corporates. </li><li>Experience in Pharma sector credit analysis would be preferred (not mandatory). </li><li>CA / MBA</li><li>Good verbal, written communication &amp; presentation skills.</li></ul>

Credit Analyst

Next Gen Relationship Manager-BRANCH BANKING-Relationship ManagementWe are seeking a dynamic and client-centric professional to join our team as a Next Gen Relationship Manager. In this role, you will be responsible for developing and maintaining strong relationships with our valued customers, understanding their unique financial needs, and providing them with customized solutions. Your expertise will contribute to the bank's overall success and growth.  <ul><li>Build and nurture long-term relationships with high-net-worth individuals and businesses.</li><li>Understand client needs and offer tailored financial products and services.</li><li>Achieve individual and team sales targets through proactive client engagement.</li><li>Stay updated on market trends and competitor offerings to provide competitive solutions.</li><li>Collaborate with internal teams to ensure seamless delivery of services.</li><li>Conduct regular client meetings and provide periodic performance reports.</li><li>Identify cross-selling opportunities and refer clients to other bank departments.</li><li>Ensure compliance with all regulatory and internal policies.</li><li>Maintain accurate records and documentation for all client interactions.</li><li>Bachelor's degree in Finance, Business, or a related field.</li><li>3-5 years of experience in relationship management or a similar role.</li><li>Strong knowledge of banking products and services, especially in the high-net-worth segment.</li><li>Excellent communication and interpersonal skills, with a client-centric approach.</li><li>Ability to build trust and rapport with clients and internal stakeholders.</li><li>Analytical skills to interpret financial data and make informed recommendations.</li><li>Proficiency in using CRM systems and other relevant software.</li><li>Flexibility to work extended hours as needed, including occasional weekends.</li><li>Willingness to travel for client meetings and conferences.</li><li>A self-starter with a results-driven mindset and a passion for sales.</li></ul><ul><li>Build and nurture long-term relationships with high-net-worth individuals and businesses.</li><li>Understand client needs and offer tailored financial products and services.</li><li>Achieve individual and team sales targets through proactive client engagement.</li><li>Stay updated on market trends and competitor offerings to provide competitive solutions.</li><li>Collaborate with internal teams to ensure seamless delivery of services.</li><li>Conduct regular client meetings and provide periodic performance reports.</li><li>Identify cross-selling opportunities and refer clients to other bank departments.</li><li>Ensure compliance with all regulatory and internal policies.</li><li>Maintain accurate records and documentation for all client interactions.</li></ul><ul><li>Bachelor's degree in Finance, Business, or a related field.</li><li>3-5 years of experience in relationship management or a similar role.</li><li>Strong knowledge of banking products and services, especially in the high-net-worth segment.</li><li>Excellent communication and interpersonal skills, with a client-centric approach.</li><li>Ability to build trust and rapport with clients and internal stakeholders.</li><li>Analytical skills to interpret financial data and make informed recommendations.</li><li>Proficiency in using CRM systems and other relevant software.</li><li>Flexibility to work extended hours as needed, including occasional weekends.</li><li>Willingness to travel for client meetings and conferences.</li><li>A self-starter with a results-driven mindset and a passion for sales.</li></ul><h4>Experience Level</h4>Mid Level

Sky Branch - Team Leader-Sky Channel-Branch OmniJob Role: Team Leader• Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.• Collaborating with fulfilment teams to ensure best in class conversion ratios.• Ensure availability of trained manpower to maintain production at 100% capacity.• Meet cost to income ratios as determined by Score card.• Adherence to Standards of Performance.• Meeting Customer Satisfaction index as measured through NPS surveys. Job Requirements:• Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.• People management skill essential.• Experience in working in a tele-sales or relationship management in BFSI preferred.• Certified in AMFI/IRDA.• Good listening skills and strong communication abilities.• Team Player.         Job Role: VRM Officer • To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets.• This skill will also do sales with assigned customer based mapped to them.• Measure of outcomes – NPS, Service Level, Service Quality and Sales.• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.• Complete the logs specified by the process (End-of-day target).• Adherence to Information Security norms &amp; quality process norms.• To be aware of and comply with any updates about the process.• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance. Job Requirements:• Should be a least graduate.• No western line candidates to be scheduled, kindly hunt profiles residing near to Thane.• Should not have employment gap for more than a month.• Should have at least completed a year in current org.• Better soft skills – conversational skills and English versant scores 7+.• Flexible to work on rotational week offs. <h4>Experience Level</h4>Senior Level

Team Leader

Premier Acquisition Manager-RL SALES-SalesThe Premier Acquisition Manager is responsible for acquiring and managing relationships with High Net-Worth Individuals (HNIs) for retail loan products. The role focuses on building a strong CASA (Current Account Savings Account) book, selling third-party products (TPP), and generating revenue through high-value customer engagement. The candidate should possess strong coordination skills, a customer-centric approach, and prior experience in portfolio management.

HO Acquisition Manager - Digital Sales-Digital Banking Kotak 811-SalesJob Role: • Enhancement of Deposit pool from Customers • Establishing standards and delivery of service • Sale of non-deposit products. Cross selling targets progressively • Sale of MF and Insurance products • Fee Income • Branch Administration • Regulatory Compliance • Manage productivity and overall morale of branch team members • Overall responsible for break-even and P&amp;L of branch  Job Requirements: • Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities • Must have had Sales experience and exposure, preferably of Liabilities products • Qualifications- MBA / CA/ CAIB • Good Leadership skills (though more tactical than strategic) • Thinker: Doer – 40:60 • In-depth understanding of financial instruments, markets and macro micro economic processes • Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT” • Liaising with product management team, marketing and other centers &amp; verticals for new product development, service enhancements and sales initiatives.

Management Trainee-SME-Sales Established in 1985, Kotak Mahindra Group is one of India's leading financial services conglomerates. In February 2003, Kotak Mahindra Finance Ltd. (KMFL), the Group's flagship company, received banking licence from the Reserve Bank of India (RBI), becoming the first non-banking finance company in India to convert into a bank - Kotak Mahindra Bank Ltd.  The Bank has four Strategic Business Units – Consumer Banking, Corporate Banking, Commercial Banking, and Treasury, which cater to retail and corporate customers across urban and rural India. The premise of Kotak Mahindra Group’s business model is concentrated India, diversified financial services. The bold vision that underscores the Group’s growth is an inclusive one, with a host of products and services designed to address the needs of the unbanked and insufficiently banked. As on 30th September, 2022, Kotak Mahindra Bank Ltd has a national footprint of 1,710 branches and 2,802 ATMs, and branches in GIFT City and DIFC (Dubai).  KYMP – Kotak Youm Managers Program  is a Kotak Group level Fast Track General Management Career Program for candidates selected from Top Management institutes in India.  It is aimed at creating a pipeline of future leaders and accelerating their development by cross functional / Business stints. The Program aims to provide at least 3 rotations in first 12 months within the same business unit.

Sales Trainee

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Kotak Mahindra Bank Jobs - 2437 Verified Vacancies

Retail Relationship Manager

Relationship Manager

Relationship Manager

Area Sales Manager (B2B)

Acquisition Manager

Customer Service Manager

Business Analyst

Assistant Relationship Manager

Credit Analyst

Relationship Manager

Team Leader

Acquisition Manager

Acquisition Manager

Sales Trainee