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Brigadier Zabar Singh Colony

Villages

Lead Generation, Create Market Visibility, Develop Strategies to meet target, Drive customer satisfaction

Locations : AJMER, JODHPUR, PALI, ABU ROAD, SUMERPUR


Business Development Off

Rawaton Ka Bass

Role: Business Development Executive (BDE)

ROLE SUMMARY
"The Business Development Executive (BDE) is responsible for identifying new business opportunities, 
driving new customer acquisitions in the assigned territory and plays a key role in achieving business targets. 
The role is expected to increase the customer base of the branch, build relationships with potential customers, 
and ensure business growth through business development activities."

EDUCATION / EXPERIENCE
Requirements:
Graduates/bachelor’s degree in any field experience min 1 years.
HSC Qualification with Any field sales experience min 2 years.
Age should not exceed more than 28 for BDO
CTC Max upto 2.8lpa

Nature of Experience:
0-4years of work experience in business development or sales related experience.
Proficiency in local language and sound understanding of the local market and its dynamics.
Proficiency in MS Office, any CRM or ERP systems are desirable.

Main Tasks
Increase the Branch business
Field Marketing.
Generate Leads on daily basis.
Conversation of leads
Sales Calls
Generate new customer Business for GL and Third party.

Areas of Responsibility
Achieve Monthly Sales Target.
Cross selling and up selling of third Party and group products to Gold Loan customers.
Adhere to lending norms and maintain integrity in customer transactions.
Support the branch in interest collection.
Conduct branch catchment development activities and generate customer leads and converting them to NCA.


Business Development Executive (BDE)

<p>Second BRANCH MANAGER</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Branch Manager

<p>Branch Credit Manager- Jodhpur</p><table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%"><p><strong>Job Description</strong></p></td><td valign="top" width="62.131519274376416%"><p><strong> </strong></p></td></tr></tbody></table></td></tr><tr><td width="5.270457697642164%"><p><strong>A</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong>  Job Specification</strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>1</strong></p></td><td width="27.562326869806093%"><p><strong>Company Name</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Muthoot Fincorp Limited</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>2</strong></p></td><td width="27.562326869806093%"><p><strong>Position / Designation</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Branch Credit Manager – Secured &amp; Unsecured Lending Business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>3</strong></p></td><td width="27.562326869806093%"><p><strong>Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>4</strong></p></td><td width="27.562326869806093%"><p><strong>Employment Type</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>All Employment Type</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>5</strong></p></td><td width="27.562326869806093%"><p><strong>Reporting to – </strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>State Credit Manager – Secured &amp; Unsecured Lending Business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>6</strong></p></td><td width="27.562326869806093%"><p><strong>No. of Reportees,</strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Credit Operations</p></td></tr><tr><td width="5.2631578947368425%"><p><strong> </strong></p><p><strong>7</strong></p><p><strong> </strong></p></td><td width="27.562326869806093%"><p><strong>Main Tasks &amp; Areas of Responsibility</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><ul><li>End to End Managing of Credit Shop at the Branches assigned</li><li>Proactively respond to the business requirements &amp; challenges and support Branch Business Team to acquire Quality Portfolio</li><li>To ensure FIRST TIME RIGHT of Logins at the branches, and Disbursement dockets submitted to Central Operations.</li><li>Monitor Technical &amp; Legal functions pertaining to the branch with regard to timely receipt of Legal &amp; Technical reports from vendors maintaining quality of the reports as well.</li><li>Own &amp; resolve the early mortality, delinquencies and NPAs from new sourcing and existing portfolio.</li><li>To understand the competition policies regarding Micro LAP and Affordable Housing, suggest improvements in our current policies &amp; products.</li><li>To liaison with Business, Subject Matter Experts at different levels to clear customers’ loan proposals for faster decisioning.</li><li>To Constantly look out for opportunities for improve customer experience by giving inputs to the Sr. Management for addressing the unmet needs of the customer.</li><li>To Retain existing live loan customers.</li><li>To effectively liaison with law authorities for resolving conflicts if any.</li><li>To Build a Quality and Profitable Loan Portfolio.</li></ul><p> </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>8</strong></p></td><td width="27.562326869806093%"><p><strong>Skills and Exposure</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><ul><li>A result oriented individual with Positive Mental Attitude with Integrity, willing to put hardwork.</li><li>Proven ability to Work under Pressure with regard to TAT </li><li>Adherence to laid down credit policies and suggest improvements if any.</li><li>Atleast 5 years experience in  underwriting role, with atleast 3 years Mortgages &amp; Affordable Housing experience with exposure to Loan Origination software like Finnone, risk tools like Perfios, Hunter, Karza.</li><li>Strong understanding of appraising proposals from Lower &amp; Middle Income Customer Segments, having worked in similar role in an Affordable Housing or NBFC, with minimum 2 years of similar exposure.</li></ul><p> </p><ul><li> Excellent interpersonal and verbal communication skills</li></ul><p> </p><ul><li>Ability to Work &amp; Deliver business targets under pressure </li></ul><p> </p><ul><li>Working knowledge of Collections/ Recoveries.</li></ul><p> </p><ul><li>Be Accountable for Portfolio Quality of the Location.</li></ul></td></tr><tr><td width="5.2631578947368425%"><p><strong>9</strong></p></td><td width="27.562326869806093%"><p><strong>Special Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> Working knowledge of Affordable Home Loans / Micro LAP business exposure, preferable.</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>10</strong></p></td><td width="27.562326869806093%"><p><strong>Job Location / State</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Telangana, Andhra Pradesh, Tamil Nadu, Rajasthan, MP, Gujarath, Delhi, Karnataka , Rajasthan, Uttar Pradesh, </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>11</strong></p></td><td width="27.562326869806093%"><p><strong>Compensation Band</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>12</strong></p></td><td width="27.562326869806093%"><p><strong>Entitlements</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>13</strong></p></td><td width="27.562326869806093%"><p><strong>Stake Holders</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Should be able to manage multiple stakeholders and collaborate with State, Zonal, National teams</p></td></tr><tr><td width="5.270457697642164%"><p><strong>B</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong> </strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>15</strong></p></td><td valign="bottom" width="27.562326869806093%"><p><strong>Educational Qualification / Technical Certification</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Any UG/PG or MBA</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>16</strong></p></td><td width="27.562326869806093%"><p><strong>Skill Sets</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Experience in Home Loans / Mortgages, with team handling skill sets.</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>17</strong></p></td><td width="27.562326869806093%"><p><strong>Communication Skills</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Good oral, written and presentation skills</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>18</strong></p></td><td width="27.562326869806093%"><p><strong>Experience</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>5+ years of overall experience </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>19</strong></p></td><td width="27.562326869806093%"><p><strong>Behavioral Competencies</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Uncompromising ethical standards and discipline expected</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>20</strong></p></td><td width="27.562326869806093%"><p><strong>Other Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>-</p></td></tr></tbody></table><p>  </p>

Bank Branch Manager

<p>BRANCH MANAGER - RATANADA</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

<p>Branch Sales and Service Manager</p><table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td valign="top" width="100%"><ul><li><span>Ensure timely interest collection and recovery of over dues and asset quality in the branch.</span></li><li><span>Customer Onboarding</span></li><li><span>Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.</span></li><li><span>Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.</span></li><li><span>Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. </span></li><li><span>Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.</span></li><li><span>Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction.</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Promote and maintain positive relations with both existing and potential customers.</span></li><li><span>Provide information about Muthoot’s products or services to prospective customers.</span></li><li><span>Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, </span></li><li><span>Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.</span></li><li><span>Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.</span></li><li><span>Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.</span></li><li><span>Engage with customers to identify their needs and suggest suitable products that can benefit the customer.</span></li><li><span>Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Uphold the vision &amp; values of the organization and establish and implement a strong regulatory and internal compliance culture.</span></li><li><span>Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.</span></li><li><span>Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.</span></li><li><span>Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.</span></li></ul></td></tr></tbody></table>

Branch Sales Manager

<p>SENIOR CUSTOMER SERVICE EXECUTIVE-RATANADA</p><p><br/></p><p>Key Job Responsibilities </p><p>•To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. </p><p>•Promote and maintain positive relations with all contacts, customers, and potential customers</p><p>•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.</p><p>•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.</p><p>•Conduct promotional activities for marketing and drive referral programs for customer acquisition</p><p>•Responsible to handle day to day transactions and valuables.</p><p>•Maintain all data and records related to daily transactions</p><p>•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being</p><p><br/></p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Digital Mindset</p><p>•Relationship Building</p><p>•Process Knowledge/ Orientation</p><p>•Effective Time Management</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p><p>Role Requirements</p><p>Educational Qualification – Graduate </p><p>Experience – 1 year experience in lending / financial services </p><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Senior Customer Services Executive

<p>BRANCH MANAGER</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

<p>SENIOR RELATIONSHIP OFFICER  HOME LOAN</p><table border="0" cellpadding="0" cellspacing="0" width="721"><tbody><tr><td colspan="4" width="100%"><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td width="37.868480725623584%"><p><strong>ob Description</strong></p></td></tr></tbody></table></td></tr><tr><td width="5.270457697642164%"><p><strong>A</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong>  Job Specification</strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>1</strong></p></td><td width="27.562326869806093%"><p><strong>Company Name</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Muthoot Fincorp Limited</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>2</strong></p></td><td width="27.562326869806093%"><p><strong>Position / Designation</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Cluster Business Manager – Secured &amp; Unsecured Lending Business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>3</strong></p></td><td width="27.562326869806093%"><p><strong>Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>E1/E2</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>4</strong></p></td><td width="27.562326869806093%"><p><strong>Employment Type</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>All Employment Type</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>5</strong></p></td><td width="27.562326869806093%"><p><strong>Reporting to – </strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Zonal Sales Manager – Secured &amp; Unsecured Lending Business </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>6</strong></p></td><td width="27.562326869806093%"><p><strong>No. of Reportees,</strong></p><p><strong>Designation &amp; Grade</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> </p></td></tr><tr><td width="5.2631578947368425%"><p><strong> </strong></p><p><strong>7</strong></p><p><strong> </strong></p></td><td width="27.562326869806093%"><p><strong>Main Tasks &amp; Areas of Responsibility</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>1.. Achievement of Budgeted Sales Volumes. 2. Build</p><p>relevant Sales structuer for State/region. 3. Work with</p><p>branches on necessary products&amp; distribution to build</p><p>the portfolio. 4. Achievement of cross sell targets. 5.</p><p>Responsible for soft bucket collections and maintain the</p><p>delinquency as per desired level. 6. Work closely with</p><p>Credit &amp; Risk departments on product on Product &amp;</p><p>process roll outs. 7. Adhere &amp; roll out Audit compliance</p><p>/requirement to Sales vertical.</p><p> </p><p>. Monthly/Annual Sales Volumes/Portfolio as per</p><p>budget plan. 2. Responsible for metrics IRR, process fee</p><p>&amp; ATS 3. Drive cross sell initiatives like insurance , other</p><p>products through the team as well as the branches .</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>8</strong></p></td><td width="27.562326869806093%"><p><strong>Skills and Exposure</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>9</strong></p></td><td width="27.562326869806093%"><p><strong>Special Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Must have experience in Secured lending / unsecured lending business</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>10</strong></p></td><td width="27.562326869806093%"><p><strong>Job Location / State</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>All States </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>11</strong></p></td><td width="27.562326869806093%"><p><strong>Compensation Band</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>12</strong></p></td><td width="27.562326869806093%"><p><strong>Entitlements</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>As per policy</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>13</strong></p></td><td width="27.562326869806093%"><p><strong>Stake Holders</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>MFL Staff, Group Company Staf</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>14</strong></p></td><td width="27.562326869806093%"><p><strong>Career Progression</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> </p></td></tr><tr><td width="5.270457697642164%"><p><strong>B</strong></p></td><td colspan="3" width="94.72954230235784%"><p><strong> </strong></p></td></tr><tr><td width="5.2631578947368425%"><p><strong>15</strong></p></td><td valign="bottom" width="27.562326869806093%"><p><strong>Educational Qualification / Technical Certification</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Any UG/PG or MBA</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>16</strong></p></td><td width="27.562326869806093%"><p><strong>Skill Sets</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Unsecured Micro /small ticket /Biz loan Sales &amp;</p><p>distribution background. LAP Sales &amp; Distribution ( not</p><p>mandatory) Managed BTL initiatves. Channel and direct</p><p>sales team experience. Soft Collections experience in</p><p>unsecured loans. Team building&amp; Training</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>17</strong></p></td><td width="27.562326869806093%"><p><strong>Communication Skills</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Excellent communication Skills – English language</p><p>fluency - both verbal and written</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>18</strong></p></td><td width="27.562326869806093%"><p><strong>Experience</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p> 10+years of overall experience </p></td></tr><tr><td width="5.2631578947368425%"><p><strong>19</strong></p></td><td width="27.562326869806093%"><p><strong>Behavioral Competencies</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>Team work. Ability to work stretch/Multi-Tasking</p><p>Environment. Effective Communication ability at</p><p>different levels. Adaptable to complex Work environments&amp; Organizational values. Task master</p><p>having a daily grind on Sales/revenue numbers</p></td></tr><tr><td width="5.2631578947368425%"><p><strong>20</strong></p></td><td width="27.562326869806093%"><p><strong>Other Requirements (If any)</strong></p></td><td width="2.6315789473684212%"><p>:</p></td><td width="64.54293628808864%"><p>-</p></td></tr></tbody></table>

Senior Relationship Officer

<p>BRANCH MANAGER - RO JALOR</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

<p>RELATIONSHIP OFFICER</p><p> </p><p><strong> </strong></p><p><strong>Company Name</strong> – Muthoot Fincorp Limited</p><p><strong>Job Title</strong> – Relationship Officer, Secured &amp; Unsecured Business Loans </p><p><strong>Grade</strong> – C1/C2/C3</p><p><strong>Designation</strong> – </p><p><strong>Location</strong> – PAN India</p><p><strong>Reports to</strong> – Business Manager, Secured &amp; Unsecured Business Loans</p><p><strong>Span Of Control</strong> – NA</p><p> </p><p><strong>Job Purpose</strong> </p><p>The purpose of the role is to deliver and execute customer acquisition through business development and support branch channel in managing the customer journey through sales championship, process championship and product championship. </p><p><strong> </strong></p><p><strong>Key Job Responsibilities </strong></p><p>Deliver on Customer Acquisition through business development</p><ul><li>To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</li><li>Work in the Area assigned by the Branch Business Manager and generate leads</li><li>Cold Calling to the potential customer base to generate business</li><li>Daily Sales Calls as per the Plan submitted to BBM</li><li>To find, nurture and develop excellent relationship with the Referral Partners / Connectors</li></ul><p> </p><p>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</p><ul><li>To give doorstep service to customers – at their residence or office.</li><li>To learn the Organization’s policies, and source files as per the policy.</li><li>To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </li><li>To Support the Customers in terms of end -to- end loan processing.</li><li>To act as the Bridge between Customers and the Branch</li><li>To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</li><li>To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</li><li>To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</li><li>Retain existing live loan customers.</li></ul><p><u> </u></p><p><strong>Knowledge, Skills &amp; Attributes</strong></p><ul><li>Result Orientation</li><li>Customer Service &amp; Retention Focus</li><li>Strong presentation skills</li><li>Relationship Building &amp; Stake holder Management</li><li>Process Knowledge/ Orientation</li><li>Cross Selling / Upselling Skills</li><li>Business Development</li><li>Communication Skills – Proficiency in local language and English</li></ul><p><strong> </strong></p><p><strong>Culture at Muthoot Pappachan Group</strong></p><p>We do everything to gain and maintain the “Trust” of all the stakeholders and don’t do anything to lose their “Trust”. Trust is the overarching “Core Value”, one which, our other values have been built. </p><p><u>Our Core Values </u></p><p>Integrity</p><ul><li>Asking oneself before saying, doing or deciding on anything, whether it’s passing the test of integrity. No unethical shortcuts, to save time, money and energy. Strict adherence to regulatory and other statutory bodies guidelines. Transparency in all business deals. Offer solutions to customers on the basis of their needs only. Encourage people to highlight any practices that go against this core value</li></ul><p> </p><p>Collaboration</p><ul><li>Genuinely believe &amp; treat the organization as your family. Encourage people to build healthy professional relationship with members of other departments and functions. Welcome feedback from other departments. Encourage people from other departments to join for brainstorming sessions. Look at the big picture (organization goals) rather than limiting the vision to the individual / department goal. Help others to achieve their goals / tasks</li></ul><p> </p><p>Excellence</p><ul><li>Maddeningly pursue excellence. Look for best outcomes before finalizing the approach. Maintain a constructive and critical mindset to gauge &amp; ensure quality. Open for constructive feedback from others to refine the final output. Benchmark against the best only, should not be basis convenience. We should look for continuous improvement. Recognize and appreciate, if we observe any superior performance. Don’t get settled for less at any cost – display the go getter attitude. Encourage people to stretch in order to achieve excellence</li></ul><p> </p><p>Building on the bedrock of Core Values, below are the other key constituents of the “Culture Code”</p><ul><li>Honesty</li><li>Humility </li><li>Empathy </li><li>Empowerment</li><li>Agility</li><li>Ownership</li><li>Fresh Thinking &amp; Continuous Renewal</li><li>Inclusion</li><li>Work-Life Balance</li></ul><p> </p><p><strong>Role Requirements</strong></p><p>Educational Qualification – Graduate </p><p>Experience – At least 2 years’ experience in working in Retail Assets especially Home Loans and Loan Against Property business.   Exposure to Affordable segment preferred.</p>

Relationship Officer

<p>SENIOR RELATIONSHIP OFFICER</p><p><br/>Key Job Responsibilities</p><p>Deliver on Customer Acquisition through business development</p><p>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</p><p>•Work in the Area assigned by the Branch Business Manager and generate leads</p><p>•Cold Calling to the potential customer base to generate business</p><p>•Daily Sales Calls as per the Plan submitted to BBM</p><p>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</p><p> </p><p>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</p><p>•To give doorstep service to customers – at their residence or office.</p><p>•To learn the Organization’s policies, and source files as per the policy.</p><p>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </p><p>•To Support the Customers in terms of end -to- end loan processing.</p><p>•To act as the Bridge between Customers and the Branch</p><p>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</p><p>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</p><p>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</p><p>•Retain existing live loan customers.</p><p> </p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Strong presentation skills</p><p>•Relationship Building &amp; Stake holder Management</p><p>•Process Knowledge/ Orientation</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p><p> </p>

<p>BRANCH MANAGER - Akhilya Circle</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

<p>BRANCH MANAGER - RO PAOTA, JODHPUR</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

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Senior Customer Services Executive

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Senior Relationship Officer

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