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<p>SENIOR CUSTOMER SERVICE EXECUTIVE</p><p><br/></p><p>Key Job Responsibilities </p><p>•To ensure quality of business and operational eﬃciency through proper process adherence and facilitate smooth functioning of branches. </p><p>•Promote and maintain positive relations with all contacts, customers, and potential customers</p><p>•Achieve desired level of productivity to meet &amp; contribute towards branch profitability targets.</p><p>•Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.</p><p>•Conduct promotional activities for marketing and drive referral programs for customer acquisition</p><p>•Responsible to handle day to day transactions and valuables.</p><p>•Maintain all data and records related to daily transactions</p><p>•Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being</p><p><br/></p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Digital Mindset</p><p>•Relationship Building</p><p>•Process Knowledge/ Orientation</p><p>•Effective Time Management</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p><p>Role Requirements</p><p>Educational Qualification – Graduate </p><p>Experience – 1 year experience in lending / financial services </p><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Senior Customer Services Executive

<p>RELATIONSHIP OFFICER</p><br/><div>Key Job Responsibilities </div><div>Deliver on Customer Acquisition through business development</div><div>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</div><div>•Work in the Area assigned by the Branch Business Manager and generate leads</div><div>•Cold Calling to the potential customer base to generate business</div><div>•Daily Sales Calls as per the Plan submitted to BBM</div><div>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</div><div><br/></div><div>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</div><div>•To give doorstep service to customers – at their residence or office.</div><div>•To learn the Organization’s policies, and source files as per the policy.</div><div>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </div><div>•To Support the Customers in terms of end -to- end loan processing.</div><div>•To act as the Bridge between Customers and the Branch</div><div>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</div><div>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</div><div>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</div><div>•Retain existing live loan customers.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Strong presentation skills</div><div>•Relationship Building &amp; Stake holder Management</div><div>•Process Knowledge/ Orientation</div><div>•Cross Selling / Upselling Skills</div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><div><br/></div>

Relationship Officer

<p>Branch Sales Officer</p><p> </p><table border="0" cellpadding="0" cellspacing="0" width="614"><tbody><tr><td class="xl63" height="39" width="100%"><br/><p>Key Job Responsibilities </p><p>Deliver on Customer Acquisition through business development</p><p>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</p><p>•Work in the Area assigned by the Branch Business Manager and generate leads</p><p>•Cold Calling to the potential customer base to generate business</p><p>•Daily Sales Calls as per the Plan submitted to BBM</p><p>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</p><p> </p><p>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</p><p>•To give doorstep service to customers – at their residence or office.</p><p>•To learn the Organization’s policies, and source files as per the policy.</p><p>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </p><p>•To Support the Customers in terms of end -to- end loan processing.</p><p>•To act as the Bridge between Customers and the Branch</p><p>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</p><p>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</p><p>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</p><p>•Retain existing live loan customers.</p><p> </p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Strong presentation skills</p><p>•Relationship Building &amp; Stake holder Management</p><p>•Process Knowledge/ Orientation</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p></td></tr></tbody></table>

Branch Sales Executive

<p>BRANCH SALES AND SERVICE MANAGER</p><table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td valign="top" width="100%"><ul><li><span>Ensure timely interest collection and recovery of over dues and asset quality in the branch.</span></li><li><span>Customer Onboarding</span></li><li><span>Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.</span></li><li><span>Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.</span></li><li><span>Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. </span></li><li><span>Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.</span></li><li><span>Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction.</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Promote and maintain positive relations with both existing and potential customers.</span></li><li><span>Provide information about Muthoot’s products or services to prospective customers.</span></li><li><span>Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, </span></li><li><span>Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.</span></li><li><span>Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.</span></li><li><span>Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.</span></li><li><span>Engage with customers to identify their needs and suggest suitable products that can benefit the customer.</span></li><li><span>Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Uphold the vision &amp; values of the organization and establish and implement a strong regulatory and internal compliance culture.</span></li><li><span>Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.</span></li><li><span>Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.</span></li><li><span>Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.</span></li></ul></td></tr></tbody></table>

Branch Sales Manager

<p>BUSINESS DEVELOPMENT OFFICER</p><p><br/></p><table border="1" cellpadding="0" cellspacing="0"><tbody><tr><td colspan="4" valign="top" width="100%"><p><strong>JOB DESCRIPTION                   </strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p><strong>A</strong></p></td><td colspan="3" valign="top" width="89.80169971671388%"><p><strong>Job Speciﬁcation</strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>1</p></td><td valign="top" width="39.94334277620396%"><p><strong>Company Name</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Muthoot Fincorp Ltd.</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>2</p></td><td valign="top" width="39.94334277620396%"><p><strong>Position/Designation</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Business Development Executive </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>3</p></td><td valign="top" width="39.94334277620396%"><p><strong>Grade</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>B2</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>4</p></td><td valign="top" width="39.94334277620396%"><p><strong>Department</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>BRANCH</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>5</p></td><td valign="top" width="39.94334277620396%"><p><strong>Sub Department (if any)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>N/A-Sub Department</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>6</p></td><td valign="top" width="39.94334277620396%"><p><strong>Employment Type</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Probationer</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p><strong>B</strong></p></td><td colspan="3" valign="top" width="89.80169971671388%"><p><strong>Job Role</strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>1</p></td><td valign="top" width="39.94334277620396%"><p><strong>Job Role</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Branch Business Development</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>2</p></td><td valign="top" width="39.94334277620396%"><p><strong>Reporting to - Designation and Grade</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Branch Manager</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>3</p></td><td valign="top" width="39.94334277620396%"><p><strong>No Of Reportees</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p> </p><p> </p><p> </p><p>4</p></td><td valign="top" width="39.94334277620396%"><p> </p><p> </p><p> </p><p><strong>Main Tasks</strong></p></td><td valign="top" width="2.8328611898016995%"><p> </p><p> </p><p> </p><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Increase the Branch business </p><p>1.Field Marketing. </p><p>2.Generate Leads on daily basis.</p><p>3.Conversation of leads </p><p>4.Sales Calls </p><p>5.Generate new customer Business for GL and Third party.  </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p> </p><p> </p><p> </p><p> </p><p>5</p></td><td valign="top" width="39.94334277620396%"><p> </p><p> </p><p> </p><p> </p><p><strong>Areas of Responsibility</strong></p></td><td valign="top" width="2.8328611898016995%"><p> </p><p> </p><p> </p><p> </p><p>:</p></td><td valign="top" width="47.02549575070822%"><p>1.Achieve Monthly Sales Target. </p><p>2.Cross selling and up selling of third Party and group products to Gold Loan customers. </p><p>3.Adhere to lending norms and maintain integrity in customer transactions. </p><p>4.Support the branch in interest collection. </p><p>5.Conduct branch catchment development activities and generate customer leads and converting them to NCA.</p><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>6</p></td><td valign="top" width="39.94334277620396%"><p><strong>Special Requirements (if any)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Graduate/Post Graduate.</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>7</p></td><td valign="top" width="39.94334277620396%"><p><strong>Compensation Band</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Based on Market Standards/Internal norms</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>8</p></td><td valign="top" width="39.94334277620396%"><p><strong>Entitlements</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>As per policy</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>9</p></td><td valign="top" width="39.94334277620396%"><p><strong>Stake Holders</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>MFL Staﬀ, Group Company Staﬀ, Customers</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>10</p></td><td valign="top" width="39.94334277620396%"><p><strong>Assets Required</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>As per policy</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>11</p></td><td valign="top" width="39.94334277620396%"><p><strong>Career Progression</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Null</p></td></tr><tr><td colspan="4" valign="top" width="100%"><p>Personal Speciﬁcation</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>12</p></td><td valign="top" width="39.94334277620396%"><p><strong>Educational Qualiﬁcation</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Graduate (minimum)</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>13</p></td><td valign="top" width="39.94334277620396%"><p><strong>Technical Certiﬁcation</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Basic Computer Knowledge, esp.MS Oﬃce applications mandatory. MS Excel preferable.</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p> </p><p>14</p></td><td valign="top" width="39.94334277620396%"><p> </p><p><strong>Skill Sets</strong></p></td><td valign="top" width="2.8328611898016995%"><p> </p><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Sales orientation. Good communication skills. Outgoing and confident. Problem solving capabilities, Result oriented, Proactive, Creative, and innovative, Perseverance, Flexibility, Pleasant and Smart, Integrity, Effective, Team player. And Empathetic</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>15</p></td><td valign="top" width="39.94334277620396%"><p><strong>Communication Skills</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Conversant in local language and English</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>16</p></td><td valign="top" width="39.94334277620396%"><p><strong>Total Field Sales Experience</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>1Year(s)0 Month(s)</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>17</p></td><td valign="top" width="39.94334277620396%"><p><strong>Behavioral Competencies</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>NA</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>18</p></td><td valign="top" width="39.94334277620396%"><p><strong>Other Requirements (if any)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Null</p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>19</p></td><td valign="top" width="39.94334277620396%"><p><strong>Remarks</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p><strong>C</strong></p></td><td colspan="3" valign="top" width="89.80169971671388%"><p><strong>Approvals</strong></p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>24</p></td><td valign="top" width="39.94334277620396%"><p><strong>Prepared by (Name/Designation/ Date)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p> </p></td></tr><tr><td valign="top" width="10.19830028328612%"><p>25</p></td><td valign="top" width="39.94334277620396%"><p><strong>Approved by (Name/Designation/ Date)</strong></p></td><td valign="top" width="2.8328611898016995%"><p>:</p></td><td valign="top" width="47.02549575070822%"><p>Need to be a Team player. Ability to work stretch/Multi-Tasking Environment. Effective Communication ability at different levels. Adaptable to complex Work environments &amp; live Organizational values. </p></td></tr></tbody></table><p> </p><p>MFL/HR/JD/V1.0@2014                                     Not for External Circulation                                        FLN</p>

Business Development Executive

<p>Gold Inspectors</p><p> </p><table border="0" cellpadding="0" cellspacing="0" width="1030"><tbody><tr><td class="xl64" height="460" width="21.844660194174757%">Main Tasks</td><td class="xl66" width="78.15533980582525%">(1) Physical verification of Gold Packets, Cash including Vault Cash and Foreign Currency as to its correctness with the system records.<br/>(2) Checking of ornaments as to its quantity, weight, quality and purity taken for pledge during the current gold inspection period.<br/>(3) Checking of greater than 5 months gold packets as to its quantity, weight, quality and purity for which gold inspections were done earlier.<br/>(4) Verification of Gold Loan pledge/release documents and reporting of anomalies if any observed.<br/>(5) Verifying whether the ornaments pledged under all schemes are solid ornaments and LP/SP ornaments are not accepted for pledge under any schemes.<br/>(6) Verification and reporting of any overdue gold loans, Low Purity and Spurious accounts are re-pledged or re-pledged under higher rate.<br/>(7) Verification of Documents and ornaments/coins for Swarnavarsham/Shwethavarsham Loans disbursed.<br/>(8) Verification of all Gold Loan related products/Packets, MSME Packets, Mahilamitra Loan Packets and Chitty Security Packets etc.<br/>(9) Conducting Handing over/Taking over of branch as and when required by the Management and sending reports of the same to BAI Dept.<br/>(10) Purity Index updation in the system<br/>(11) Verification and sealing of auction related packets.<br/>(12) Participating in the Gold Auction conducted in various branches as per the instruction from the Department Head<br/>(13) Conducting Special Inspection in Selected branches along with Internal Auditors as per instruction from HO Audit.<br/>(14) Verification of Bulk Pledge Packets, Balance Transfer Pledges, Doubtful Pledges as per the instruction from HOD.<br/>(15) Conducting Gurukul Training and Appraisal training to be given to Branch staff during Gold Inspection.<br/>(16) Other Key activities instructed by the Management on Demand.</td></tr><tr><td class="xl64" height="220" width="21.844660194174757%">Areas Of Responsibility</td><td class="xl66" width="78.15533980582525%">(1) Timely Reporting of discrepancies observed from the new &amp; old packets Verification.  <br/>(2) Reporting of observations/anomalies which are not rectified by the branch from the earlier inspections.<br/>(3) Immediate reporting of spurious ornaments found during the current Gold Inspection.<br/>(4) Verifying the each and every release of Gold Ornaments made during the period of inspection as the GI act as Joint Custodian during the period of audit.<br/>(5) Sending various reports as required by the BAI Dept.<br/>(6) Observing and reporting confidentially any malpractices made by the branch staff.<br/>(7) Reporting of acceptance for pledge certain type of ornaments like Cumbum chain, Karimani chain etc instructed not to be accepted for pledge by Management.<br/>(8) Verification of Gold Ornaments     pledged by Pawn     Brokers and give instruction to Branches to strictly avoid it &amp;     verification of Gold Packets relating to registered letters     returned.</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Special Requirements</td><td class="xl63" width="78.15533980582525%">-</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Compensation Band</td><td class="xl63" width="78.15533980582525%">Based on Market Standards/Internal norms</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Entitlements</td><td class="xl63" width="78.15533980582525%">As per policy</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Stake Holders</td><td class="xl63" width="78.15533980582525%">MFL Staff, Group Company Staff</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Assets Required</td><td class="xl63" width="78.15533980582525%">As per policy</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Career Progression</td><td class="xl63" width="78.15533980582525%">As per policy</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Educational Qualification</td><td class="xl63" width="78.15533980582525%">Minimum Graduation with 2-3 yrs of Gold Appraisal experience Preferred.  Willing to Travel.</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Technical Qualification</td><td class="xl63" width="78.15533980582525%">Basic Computer Knowledge, esp.MS Office applications mandatory</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Skills</td><td class="xl63" width="78.15533980582525%">-</td></tr><tr><td class="xl64" height="20" width="21.844660194174757%">Communication Skill</td><td class="xl63" width="78.15533980582525%">Conversant in local language &amp; English (proficiency in read, write and speak required)</td></tr></tbody></table>

Gold Loan Manager

<p>SENIOR RELATIONSHIP OFFICER-HOME LOAN</p><p><br/>Key Job Responsibilities</p><p>Deliver on Customer Acquisition through business development</p><p>•To find new micro markets and empanel good quality referral partners to scale up Micro LAP business &amp; Gold backed secured business loan (Suvarna)</p><p>•Work in the Area assigned by the Branch Business Manager and generate leads</p><p>•Cold Calling to the potential customer base to generate business</p><p>•Daily Sales Calls as per the Plan submitted to BBM</p><p>•To find, nurture and develop excellent relationship with the Referral Partners / Connectors</p><p> </p><p>Managing the customer journey through sales championship, process championship and product championship To Activate Referral Partners for new business</p><p>•To give doorstep service to customers – at their residence or office.</p><p>•To learn the Organization’s policies, and source files as per the policy.</p><p>•To Act as the Eyes &amp; Ears of the Organization while working in the Market for new opportunities, information and sharing them to Branch Business Manager </p><p>•To Support the Customers in terms of end -to- end loan processing.</p><p>•To act as the Bridge between Customers and the Branch</p><p>•To be responsible for the Soft Bucket collections, Early mortality and 12 MOB Fresh Sourcing.</p><p>•To Cross Sell Insurance effectively to the loan customers to safeguard their Property, Health &amp; Life.</p><p>•To Be the Face of SULB Muthoot Fincorp for the Area Assigned for Working.</p><p>•Retain existing live loan customers.</p><p> </p><p>Knowledge, Skills &amp; Attributes</p><p>•Result Orientation</p><p>•Customer Service &amp; Retention Focus</p><p>•Strong presentation skills</p><p>•Relationship Building &amp; Stake holder Management</p><p>•Process Knowledge/ Orientation</p><p>•Cross Selling / Upselling Skills</p><p>•Business Development</p><p>•Communication Skills – Proficiency in local language and English</p><p> </p>

Senior Relationship Officer

<p>BRANCH MANAGER</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

Branch Manager

<p>BRANCH MANAGER - RO BIDASAR</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

<p>BRANCH MANAGER - RO Udaipurwati</p><br/><div>Key Job Responsibilities </div><div>Customer Championship</div><div>•Maintain regular &amp; continuous relationship with existing and potential customers.</div><div>•Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.</div><div>•Initiate, implement/coordinate and participate in marketing for achieving the above. </div><div>•Achieve customer delight through eﬃcient customer service. Retain existing customers and acquire new continuously. </div><div><br/></div><div>Product – Process Championship</div><div>•Achieve branch targets and ensure proﬁtability of the unit (branch). </div><div>•Will involve in Field Visits for Marketing / Collection activities basis to branch requirements</div><div>•Collaborate with various departments to ensure smooth functioning of the branch. </div><div>•Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation &amp; Prevention of Risk (material &amp; people) by early and timely detection of fraud(s) and up-hold the vision &amp; values of the Organization and goodwill of customers. </div><div>•Recovery of receivables: To ensure organization’s revenue ﬂow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization. </div><div>•Eﬃcient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.</div><div>•Role will come under the purview of Audit &amp; Gold Inspection.</div><div>•Should focus on branch profitability &amp; ensure that assigned branch is profitable</div><div><br/></div><div>People Championship</div><div>•Ensure proper handholding and timely/continues training of the team. </div><div>•Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.</div><div><br/></div><div>Knowledge, Skills &amp; Attributes</div><div>•Result Orientation</div><div>•Customer Service &amp; Retention Focus</div><div>•Planning &amp; Forecasting Skills</div><div>•Relationship Building</div><div>•Coaching &amp; Mentoring </div><div>•Market Intelligence </div><div>•Business Development</div><div>•Communication Skills – Proficiency in local language and English</div><table border="0" cellpadding="0" cellspacing="0" width="330"></table>

<p>Branch Sales and Service Manager</p><table border="1" cellpadding="0" cellspacing="0" width="634"><tbody><tr><td valign="top" width="100%"><ul><li><span>Ensure timely interest collection and recovery of over dues and asset quality in the branch.</span></li><li><span>Customer Onboarding</span></li><li><span>Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.</span></li><li><span>Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.</span></li><li><span>Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. </span></li><li><span>Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.</span></li><li><span>Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction.</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Promote and maintain positive relations with both existing and potential customers.</span></li><li><span>Provide information about Muthoot’s products or services to prospective customers.</span></li><li><span>Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, </span></li><li><span>Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.</span></li><li><span>Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.</span></li><li><span>Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.</span></li><li><span>Engage with customers to identify their needs and suggest suitable products that can benefit the customer.</span></li><li><span>Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues</span></li></ul></td></tr><tr><td valign="top" width="100%"><ul><li><span>Uphold the vision &amp; values of the organization and establish and implement a strong regulatory and internal compliance culture.</span></li><li><span>Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.</span></li><li><span>Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.</span></li><li><span>Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.</span></li></ul></td></tr></tbody></table>

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Muthoot Fincorp Limited Jobs - 3483 Verified Vacancies

Senior Customer Services Executive

Relationship Officer

Branch Sales Executive

Branch Sales Manager

Business Development Executive

Gold Loan Manager

Senior Relationship Officer

Branch Manager

Branch Manager

Business Development Executive

Branch Manager

Senior Customer Services Executive

Business Development Executive

Branch Sales Manager

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