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Nilachal Credit Management Private Limited

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Birubari

Bhangagarh

Job Description: - Team Leader- operation

Nilachal credit management Private Limited was established in 2019 under SARFASI Act is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal credit management private limited are looking for an enthusiastic and engaged Team Leader-Operation.

Job Role: Team Lead – Collections

Team: Collection Base

Location: Guwahati, Assam

Employment Type: Full Time

Job description

Candidate should have experience in agency model

Responsibilities and Roles: -
1. Manage tele-calling team with close monitoring of Live calls and key focus on revenue target.
2. Assist tele callers to talk to customers on repayment of dues to various banks and financial Institutions.
3. Queue Management track to make sure all call queues getting assigned and cleared on daily basis.
4. Escalate to inhouse team and sort out the process issues raised by tele-calling team.
5. Identify and quickly sort out agency issues affecting the calling process.
6. Identify the training requirements based on the PIP performance.

Preferred candidate profile
1. Graduate with 2+ years’ experience in managing a tele-calling team in recovery and collection.
2. Track-record of achieving target of 100%.
3. Manage a team of assisted channel specialists to drive business and growth.
4. Deliver production metrics in terms of attendance, call adherence, conversion.
5. Manage quality and training needs.
6. Ensure targets are met both in terms of value and number of accounts.
7. Ready to handle pressure and interested to work in a start-up environment.
8. Excellent communication.


Collection Team Leader

Ulubari


Job Title: - Collection Officer
Nilachal credit management Private Limited was established in 2019 is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal Credit Management Private Limited are looking for an enthusiastic and engaged tele caller to boost our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.
Collection Officer Role and Responsibility
Visiting customers and resolving queries about debt recovering loans.
Keeping track of customers to identify outstanding debts
Planning course of action to recover outstanding payments
Locating and contacting debtors to inquire of their payment status.

Debt Recovery Agent Requirements and skills
Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate without lacking confidence
High school diploma is preferred
Experience in Collection Background (Freshers are also welcome)
Candidate must have DRA certificate.



Collection Executive / Officer

Nilachal credit management Private Limited was established in 2019 is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance.

We are looking for an HR Executive to oversee all aspects of human resources practices and processes. An HR Executive is responsible for overseeing all aspects of human resources practices and processes, including recruitment, employee relations, and compliance with labor laws.

HR Executive Duties and Responsibilities include: 
Developing and implementing HR strategies and initiatives aligned with the overall business strategy.
Bridging management and employee relations by addressing demands, grievances or other issues.
Managing the recruitment and selection process.
Maintain pay plan and benefits program.
Oversee and manage a performance appraisal system that drives high performance.
Assess training needs to apply and monitor training programs.
Report to management and provide decision support through HR metrics.
Ensure legal compliance throughout human resource management.
Manage the staffing process, including recruiting, interviewing, hiring and onboarding
Conduct performance and salary reviews


HR Executive Skills and Qualifications include:

Proven working experience as HR Executive
People oriented and results driven.
Demonstrable experience with Human Resources metrics Knowledge of HR systems and databases
Ability to architect strategy along with leadership skills
Excellent active listening, negotiation and presentation Skills Competence to build and effectively manage interpersonal relationships at all levels of the company
In-depth knowledge of labor law and HR best practices.
Degree in Human Resources or related field
Freshers are also welcome



HR Executive

NH-37

Nilachal credit management Private Limited was established in 2019 is a leading recovery and collection agency in East India. Having our H.O. in Guwahati, Assam, we have our presence in eight states across India with reputed and established national and private banks and NBFC’s with the strength of more than 500 staffs under the IIBF guidance. We at Nilachal Credit Management Private Limited are looking for an enthusiastic and engaged tele caller to boost our business with the recovery of outstanding payments from debtors. In this role, your duties will include communicating with customers via telephone, negotiating payment plans with debtors, and enacting payment plans that eliminate debt.

Telecaller Executive Role and Responsibility

Answering calls and resolving queries about debt recovering loans.
Keeping track of customers to identify outstanding debts
Planning course of action to recover outstanding payments
Locating and contacting debtors to inquire of their payment status.
Telecaller Executive Requirements and skills

Experience in working with targets and tight deadlines
Knowledge of relevant legal requirements
Working knowledge of MS Office and databases
Excellent communication and people skills
Apt in negotiating and persuading
Ability to be polite and compassionate without lacking confidence
High school diploma is preferred
Experience in Collection Background.


Urgent Requirements- Only Bengali & Assamese candidates.


Telecaller

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