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systems-server-engineer,server-engineer,senior-system-administrator,system-administrator,junior-system-administrator,systems-administrator-assistant

Infra Tech Support PractitionerProject Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: We are seeking an experienced Senior Network Engineer to act as the primary interface between clients and enterprise-grade network systems. The ideal candidate will possess deep technical expertise in data center networking, load balancing, wireless, and SD-WAN technologies, with the ability to accurately define, troubleshoot, and resolve complex network issues. This role requires strong communication skills, operational leadership, and a commitment to delivering world-class network reliability and performance. Roles &amp; Responsibilities: - Liaise with customer technical teams to plan and execute the deployment of new network devices and technologies. - Create and manage change requests in ITSM tools, implement approved changes, perform validation and testing, and ensure successful handover to the client. - Provide advanced troubleshooting support during deployment to resolve any network-related issues and ensure smooth delivery service. Professional &amp; Technical Skills: - Cisco Data Center routing and switching, F5 Load balancer, Cisco Wireless and Fortinet SD-WAN - Arista Switches / Cisco Meraki - Demonstrated expertise in configuring, managing, and troubleshooting Cisco Data Center switches and routers, ensuring optimal network performance and reliability. - Strong proficiency with network monitoring platforms (e.g., SolarWinds), including configuration of monitoring parameters, event management, and threshold tuning to proactively identify and resolve network issues. - Solid understanding of data center networking technologies, enterprise wireless solutions, F5 load balancers, and Fortinet SD-WAN platforms. - Provide advanced Level 3 technical support, performing in-depth troubleshooting and root cause analysis to resolve complex network incidents within defined SLAs. - Monitor network resource utilization, performance trends, and capacity planning to support scalable infrastructure growth and prevent potential bottlenecks. - Execute network maintenance and system upgrades, including deployment of service packs, patches, hotfixes, and security configurations to ensure network stability and compliance. - Skilled in implementing and supporting VPN technologies such as IPsec, site-to-site VPN, and SSL VPN for secure remote connectivity. - Maintain and optimize LAN/WAN designs, including routing protocols, network segmentation, and high-availability architectures. - Diagnose and resolve critical incidents and problem tickets, proactively identifying potential points of failure and recommending effective remediation strategies. - Develop and maintain comprehensive technical documentation, including knowledge base articles, known error databases, runbooks, and network topology diagrams. - Minimum of 6+ years of hands-on experience in network operations, support, and infrastructure management roles within enterprise environments. - Proven track record in supporting end-to-end network deployments, including configuration, implementation, and post-deployment support. - Experience in executing network transitions and transformations, contributing to large-scale migration projects and modernization initiatives. - Strong understanding of operational procedures, processes, and best practices within the networking domain. - Excellent communication, collaboration, and interpersonal skills, with the ability to work effectively with cross-functional teams and client stakeholders. - Willingness to support 24 7 operations in a rotational shift model, including participation in on-call escalation support when required. Additional Information: A 15 years full time education is required. BS or BA in Engineering, Computer Science or equivalent. CCNA and CCNP Certifications / Security &amp; Cloud Certifications

Accenture India Private Limited

Senior Network Engineer

Infra Tech Support PractitionerProject Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Network Engineer – Tools, Platform &amp; Automation is responsible for the design, development, and lifecycle management of network engineering tools, automation frameworks, and platform architectures that enable efficient operations, observability, and security across enterprise networks. This role bridges traditional network engineering, DevOps automation, and security architecture, focusing on the modernization of network infrastructure through programmability, telemetry, and integration with ITSM, SIEM, and monitoring systems. Key Responsibilities Network Tools &amp; Platform Engineering Design, implement, and maintain network management and monitoring platforms (SolarWinds, Netcure, Statseeker, Cisco DNA Center, ThousandEyes, NetBox, Zabbix, LogicMonitor, etc.). Develop network observability and telemetry pipelines using SNMP, NETCONF, RESTCONF, gRPC, and streaming telemetry. Integrate network tools with ITSM (ServiceNow), CMDB, and security monitoring systems. Architect scalable, redundant, and API-driven network platform solutions across on-prem and cloud. Network Automation &amp; OrchestrationDesign and deploy automation frameworks for configuration management, provisioning, and compliance using: Ansible, Python, Terraform, or Cisco NSO. Build automation pipelines for device onboarding, config backups, and network audits. Integrate automation workflows into CI/CD pipelines (e.g., GitLab, Jenkins, GitHub Actions). Standardize multi-vendor automation (Cisco, Juniper, Fortinet, Palo Alto, Arista, etc.). Develop custom scripts/tools for API integrations, reporting, and remediation.Network Security IntegrationCollaborate with security teams to ensure secure automation and tool access (RBAC, API tokens, certificates). Integrate network tools with SIEMs (Splunk, QRadar, etc.) for event correlation and threat detection. Automate network security policies, firewall rule validations, and compliance checks. Support Zero Trust Network Architecture (ZTNA) and SASE/SSE integration efforts. Maintain configuration integrity and ensure compliance with NIST, ISO, and internal security policies.Documentation &amp; Governance Create detailed design documents (HLD/LLD), automation playbooks, and operational runbooks. Maintain architecture diagrams, integration workflows, and version-controlled repositories. Enforce platform governance, change control, and security best practices across all network tools. Automation &amp; Scripting Proficiency in Python, Ansible, and Terraform for network automation. Experience integrating automation pipelines with Git and CI/CD workflows.Monitoring &amp; ToolsStrong experience with one or more tools: SolarWinds, ThousandEyes, LogicMonitor, NetBox, Zabbix, Nagios, AppDynamics, or Cisco DNA Center. Hands-on with log analytics and telemetry (SNMPv3, syslog, streaming telemetry).Qualifications: Educational Qualifications: BE, BTech.

Network (Support) Engineer

Custom Software EngineerProject Role : Custom Software Engineer Project Role Description : Implement the configuration management plan as directed by the Configuration Lead. Assist in the design of software configuration and customization to meet the business process design and application requirements. Must have skills : SAP CO Management Accounting Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Software Configuration Engineer, you will implement the configuration management plan as directed by the Configuration Lead. Your typical day will involve assisting in the design of software configuration and customization to align with business process design and application requirements, ensuring that all configurations meet the specified standards and contribute to the overall project goals. You will engage with various stakeholders to gather requirements and provide insights that enhance the configuration process, ultimately supporting the successful delivery of software solutions. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate training sessions for team members to enhance their understanding of configuration management. - Monitor and evaluate the effectiveness of configuration processes and suggest improvements. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in SAP CO Management Accounting. - Good To Have Skills: Experience with SAP S/4HANA. - Strong understanding of software configuration management principles. - Familiarity with business process modeling and analysis. - Experience in collaborating with cross-functional teams to achieve project objectives. Additional Information: - The candidate should have minimum 5 years of experience in SAP CO Management Accounting. - This position is based at our Bengaluru office. - A 15 years full time education is required.

Linux Engineer

Custom Software EngineerProject Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs. Must have skills : Workday Studio Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Custom Software Engineer, you will engage in the development of custom software solutions that are designed to meet specific business needs. Your typical day will involve coding, enhancing components, and collaborating with team members to ensure the delivery of high-performing solutions using modern frameworks and agile practices. You will be responsible for creating scalable applications that integrate seamlessly across various systems, contributing to the overall efficiency and effectiveness of the organization. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. - Participate in code reviews to ensure adherence to best practices and coding standards. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Workday Studio. - Experience with integration tools and techniques. - Strong understanding of software development life cycle methodologies. - Familiarity with agile development practices and frameworks. - Ability to troubleshoot and resolve software issues efficiently. Additional Information: - The candidate should have minimum 3 years of experience in Workday Studio. - This position is based at our Bengaluru office. - A 15 years full time education is required.

UX Designer

Infra Tech Support PractitionerProject Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing technical issues, providing solutions, and ensuring the smooth operation of configured services across various platforms. You will work both remotely and onsite, collaborating with team members to enhance system performance and reliability while adhering to defined operating models and processes. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the implementation of technology at the operating system level across all server and network areas. - Engage in basic and intermediate level troubleshooting for hardware and software issues. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures. - Strong understanding of network protocols and configurations. - Experience with server management and maintenance. - Familiarity with troubleshooting techniques for both hardware and software. - Knowledge of various operating systems and their functionalities. Additional Information: - The candidate should have minimum 3 years of experience in Network Infrastructures. - This position is based at our Indore office. - A 15 years full time education is required.

Technical Support Manager

Infrastructure EngineerProject Role : Infrastructure Engineer Project Role Description : Assist in defining requirements, designing and building data center technology components and testing efforts. Must have skills : Google Cloud Platform Architecture Good to have skills : Google Cloud Security Services Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Infrastructure Engineer, you will assist in defining requirements, designing and building data center technology components and testing efforts. A typical day involves collaborating with various teams to ensure that the infrastructure meets the needs of the organization, troubleshooting issues, and implementing solutions to enhance system performance and reliability. You will engage in discussions to refine project specifications and contribute to the overall strategy for infrastructure development, ensuring that all components work seamlessly together to support business objectives. Roles &amp; Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Facilitate knowledge sharing sessions to enhance team capabilities. - Monitor and evaluate team performance to ensure alignment with project goals. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Google Cloud Platform Architecture. - Good To Have Skills: Experience with Google Cloud Security Services. - Strong understanding of cloud infrastructure design principles. - Experience with data center operations and management. - Familiarity with networking concepts and protocols. Additional Information: - The candidate should have minimum 5 years of experience in Google Cloud Platform Architecture. - This position is based in Pune. - A 15 years full time education is required.

Technical Engineer

Application Support EngineerProject Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Vmware Virtualization Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various critical business systems. This role requires a proactive approach to identifying problems, analyzing system components, and ensuring smooth operation of essential applications. The position demands continuous engagement with complex environments to maintain system stability and support business continuity through effective problem resolution and service delivery. Roles &amp; Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime. - Document troubleshooting steps and solutions to build a knowledge base for future reference. - Assist in the implementation of system updates and patches to enhance performance and security. - Support junior team members by sharing knowledge and providing guidance on technical challenges. Professional &amp; Technical Skills: - Must To Have Skills: Proficiency in Vmware Virtualization Administration. - Experience with managing virtual environments, including deployment, configuration, and maintenance of virtual machines. - Strong understanding of virtualization concepts, resource allocation, and performance tuning within Vmware platforms. - Ability to troubleshoot and resolve issues related to virtual infrastructure and associated components. - Familiarity with backup and recovery processes in virtualized environments. - Knowledge of network configurations and storage integration in Vmware virtualization. Additional Information: - The candidate should have minimum 3 years of experience in Vmware Virtualization Administration. - This position is based at our Indore office. - A 15 years full time education is required.

Technical Support Representative

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