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Navi Mumbai

I.I.T.Main Gate

Mumbai

Malad West

Description
We are seeking a Senior Customer Service Representative to join our team in India. The ideal candidate will have 1-6 years of experience in customer service, showcasing exceptional communication skills and a strong commitment to customer satisfaction.

Responsibilities
Assist customers with inquiries and issues via phone, email, or chat.
Resolve customer complaints and provide appropriate solutions and alternatives.
Maintain a high level of professionalism and empathy in customer interactions.
Document customer interactions and feedback accurately in the system.
Collaborate with other departments to enhance customer experience.
Identify trends in customer inquiries and report to management for process improvement.
Train and mentor junior customer service representatives


Skills and Qualifications
1-6 years of experience in customer service or related field.
Strong communication skills in English; proficiency in additional languages is a plus.
Ability to handle difficult conversations and resolve conflicts effectively.
Proficient in using customer service software and CRM tools.
Strong problem-solving skills and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Customer-oriented mindset with a passion for helping others.



Senior Customer Service Representative

Chandivali Studio - Nahar Enterprise

Role - Customer Support Associate
Experience - 0 to 5 yrs
Location - Chandivali Andheri East Mumbai
Industry - BPO \Customer Service

Job Summary
We are looking for a customer support associate (Voice Process) to handle inbound Calls, Resolve Customer queries, and ensure high level of customer satisfaction.

Interested Candidates can Share their CVS on pranalikrishna.borkar@techmahindra.com


Customer Support Executive

L.I.C.Office Borivali

 Roles and Responsibilities 
Handle backend operations based on Excel sheets
Customer service experience can be considerable


Desired Candidate Profile 
 Min 1 years' experience in backend operations or in customer service experience can be considerable

Excellent communication skills for handling difficult conversations with customers over email. 
Candidate should be stay in Borivali location
Candidate should be comfortable to work on Saturdays & Sundays
Candidate should be comfortable for 8:00 a.m. to 6:00 p.m. and from 1:30 p.m. to 11:30 p.m. 


Share cv's on whatsapp HR- 8689948557- Priyanka, send your CV on priyanka.gurav@techmahindra.com


Back Office Executive

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Tech Mahindra Ltd Jobs In Navi Mumbai - 17 Verified Vacancies

Senior Customer Service Representative

Customer Support Executive

Back Office Executive