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I.I.T.Main Gate

Sharfi Shoppingara

Team Leader

HIring for Email process,
handling escalation emails


Tech Mahindra Ltd

Email Support Executive

Role of a CHE Chat/Voice is to answer queries received via chat platform from our B2C/B2B customers and assist them with queries pertaining to our MM/BB/LJ products. 

Core Responsibilities:

Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers.
Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
Follow up (Chat, Call and Email) with customers in case of pending / escalated issues.
Communicate clearly and effectively with customers.
Deliver Outstanding Customer Experience to each and every Customer who has called in.
Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
Productivity - Number of chats handled, resolution time, first response time.
Quality - CSAT, Quality score


Self-Management Responsibilities:

Maintain a descent and agreeable Chat/Voice Handling duration with 100% compliance to documentation.
Ensure Positive Outcome with every Interaction.
Comprehend the query patiently to avoid repeat contacts.
Rostered for 9 hours, expected to be online 8 hours; 6 days a week, with one rotational week off.
Maintain integrity and hygiene with all customer and internal interactions.


Minimum Qualifications:

Graduate / Diploma (10 + 2 + 3 / 10 + 3) / Undergraduate (10 + 2) 


Experience:

A minimum of 3-6 months experience in an Inbound Customer Service environment. 
Preference to have spent at least 3-6 months answering voice/chats/emails for Customer service process.
Ability to multi-task between multiple platforms as and when required.


Core Competencies:

Customer Focus:
Anticipates customer needs
Comprehends issue
Ensures customer delight
Solution orientation 


Ownership:
Takes Initiative
Takes Accountability


Drive for Results:
Decision Making
Action Orientation


Flexibility:
Able to work in different shifts
Multitask between multiple platforms


Quality Focus:
Commitment to Quality
Strive for continuous Improvement 


Technical Competencies:

Working knowledge of Windows OS
Internet Browsing ability to gather relevant information.
Familiarity with CRM systems and practices, customer focus and adaptability to different personality types. 



Mosiac Wellness

Customer Support Executive

Core Responsibilities:

Receive inbound chat/call/email queries for MM/BB/LJ pre & post booking from the customers.
Respond to and resolve for customer service issues with the highest quality and as per the metrics put in place.
Document all chats/calls with regards to customer queries/complaints accurately using CRM and our Proprietary tool.
Follow up (Chat, Call and Email) with customers in case of pending / escalated issues.
Communicate clearly and effectively with customers.
Deliver Outstanding Customer Experience to each and every Customer who has called in.
Provide process improvement feedback to team leaders and managers, so that we can do the best for the customer.
Productivity - Number of chats handled, resolution time, first response time.
Quality - CSAT, Quality score.


Self-Management Responsibilities:

Maintain a descent and agreeable Chat/Voice Handling duration with 100% compliance to documentation.
Ensure Positive Outcome with every Interaction.
Comprehend the query patiently to avoid repeat contacts.
Rostered for 9 hours, expected to be online 8 hours; 6 days a week, with one rotational week off.
Maintain integrity and hygiene with all customer and internal interactions.


Qualification:

Graduate / Diploma (10 + 2 + 3 / 10 + 3) / Undergraduate (10 + 2)
Written and Spoken English & Hindi based on the following guidelines: - Typing Speed 30 WPM with 85% Accuracy
Testing Methodology – MSR on Grammar, Spelling Punctuation & Passage Reconstruction testing
Additional language – Tamil, Telugu, Malayalam, Kannada, Bengali & Punjabi will be an add on advantage. 


Experience:

A minimum of 3-6 months experience in an Inbound Customer Service environment. 
Preference to have spent at least 3-6 months answering voice/chats/emails for Customer service process.
Ability to multi-task between multiple platforms as and when required.




Designation: Associate Customer Support 

Process – Cibil Related
Location: Tech Mahindra BPS, Oberoi Garden Estate, Off. Saki Vihar Road, Chandivali, Andheri (East), Mumbai 400072

Shift Timing: 
Girls : 8AM - 8PM (Any 10 hours)
Boys : 8 AM – 11PM (Any 10 hours)
5 days working, 2 rotational off

Roles and responsibilities: 
1. Work in back-office operations team to process the enquires / requests / complaints from clients within defined timeline
2. Detail oriented, thorough in analyzing and interpreting data
3. Agility to learn and work in cross domain process
4. Ability to achieve daily / weekly / monthly KPIs
5. Proven knowledge of computer operating systems i.e. MS-Excel along with good keyboard skills
6. Experienced in BFSI/trading industry
7. Ability to work collaboratively with other team members
8. Good written communication skills with email experience
9. Be punctual & discipline

Qualification: 
1. Min. 1 year of experience in back office / similar roles in BFSI Industry
2. Graduate in any domain

Salary
12- 23 months: CTC 3,00,850(23,292/- in hand)
24-36 months: CTC 3,29,950 (25,579/- in hand)
36 months + : CTC 3,59,050(27,865/- in hand)



Banking Email Process

Job Title: Customer Support Executive
Location: Mumbai
Company: Borzo

About Borzo: Borzo is a leading logistics and delivery service provider dedicated to ensuring seamless and efficient delivery solutions for our clients. We pride ourselves on our customer-centric approach and innovative technology that enhances our services.

Job Overview: As a Customer Support Executive at Borzo, you will play a crucial role in providing exceptional support to our customers. You will be the first point of contact for inquiries and issues, ensuring that every customer interaction reflects our commitment to service excellence.

Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.
Assist customers with order tracking, delivery issues, and service inquiries.
Resolve customer complaints efficiently and professionally, aiming for first-contact resolution.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to escalate and resolve complex issues.
Provide feedback to management on recurring customer concerns to improve services.
Assist in training and onboarding new team members as needed.
Stay updated on Borzo services, policies, and industry trends to effectively support customers.

Qualifications:
High school diploma or equivalent; a degree in a relevant field is a plus.
Proven experience in customer support or a related role.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-first mindset.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and manage multiple tasks.



Borzo 

Need to do calling
Hindi and Marathi is must
Location - Andheri East
Face to face interview only
Good Hindi and Marathi communication
6 month calling experience
Call Neha at 8433999119


Star Lead Services

Telecaller Outbound

MrWebSecure Info Solutions Pvt. Ltd. is a leading company specializing in cybersecurity training, IT solutions and EdTech services. We help individuals and businesses protect their digital assets through expert-led cybersecurity courses, consulting and advanced security solutions. We provide industry-recognized cybersecurity certifications to help professionals build their careers. Our courses include: Ethical Hacking, Cybersecurity Fundamentals, Network Security, Penetration Testing, Cloud Security.Our certifications help individuals gain expertise, improve job opportunities, and stay ahead in the fast-growing cybersecurity field.  

Admission Counselor
**Key Responsibilities**  
- Student Guidance: Help prospective students understand admission process.  
- Admissions Support:Assist students with applications, interviews, and document verification.  
- Follow-Ups & Enrollment: Contact potential students, answer their questions, and encourage them to enroll.  
- Counseling & Presentations: Explain Mrwebsecure courses and career benefits through online counseling, presentations, and in-person meetings.  
- Record Keeping: Maintain accurate records of student interactions, follow-ups, and feedback.  
- Career Advice: Guide students on job opportunities, certifications and skill development in the Cybersecurity field.  
- Team Collaboration:Work with the marketing and admissions teams to increase student enrollments.  
- Industry Knowledge:Stay informed about education and cybersecurity trends to provide up-to-date advice.  
- Relationship Building: Build strong connections with students, parents and educational partners.  

 **Requirements**  
- Communication: Strong verbal and written English skills, with the ability to give clear presentations.  
- People Skills:Friendly, engaging and confident when interacting with students and parents.  
- Sales & Negotiation: Ability to persuade and convert leads into enrollments.  
- Technical Skills: Comfortable using Microsoft Office and CRM tools for managing student records.  

**Job Details**
Work Schedule: Wednesday to Monday.
Timings: 10:00 AM – 6:30 PM
Week Off: Tuesdays (Fixed off)
Salary: Upto 30,000pm. (Based on experience and performance)

 **Why Join Us? – MrWebSecure Info Solutions Pvt. Ltd.**  
- Opportunities for Freshers & Experienced Candidates: If you are confident, have strong communication skills, and can convince others, this role is for you. Training will be provided!  
- Career Growth: Learn, grow, and advance in the EdTech and IT industry.  
- Supportive Work Culture: Work in a collaborative and innovative environment.  
- Attractive Incentives: Competitive salary with performance-based rewards.  
- Skill Development: Gain hands-on experience with industry-relevant tools and technologies.  
- Meaningful Work: Make a difference by helping students achieve their career goals.


Mrwebsecure Infosolutions

Admission Counsellor

Opening For Yes Bank process.
Monday To Saturday.
Sunday Fixed Off.
Timing 10am To 7Pm
15 Bank Holidays non-operational.


Athena Bpo Private Limited

Telecalling Executive

Orchid Vacation

We are looking for enthusiastic and communicative People to join our team as Telemarketing Executive. This job is a great opportunity for you to gain valuable experience in sales and communication, develop interpersonal skills, and learn about the finance and banking industry.
Preferred Candidate : Freshers but experienced are also welcome.
 
Key responsibilities: 
1. Make outbound calls to potential clients.
2.Generate leads and qualify prospects for sales opportunities.
3. Build rapport and relationships with potential clients.
4. Record and track call data for performance analysis.
 
Requirements:
1. Excellent communication and interpersonal skills.
2. Strong telephone presence and ability to speak clearly 
3.Ability to handle multiple tasks and prioritize effectively.
4. Strong work ethic and commitment to achieving goals.
5.Excellent command of local language
6. Flexible working hours.
 
Skill(s) required
Hindi Proficiency (Spoken)
Marketing Sales pitch
 


Balaji Global Marketing Pvt. Ltd.

Telecaller

Click Here to apply

https://applicant.psyhire.ai/jobs/SIGO1J6?company_id=SIGO1


DRA Certify Tele caller 

• Outbound calling over Auto-Dialer for collection for Banks
• Good communication in Hindi.
• Basic Computer skills
• Updating CRM with disposition / comments
• Good telephone handling skills


Qualifications
• HSC or equivalent 
• Minimum age – 18yrs
• Police verification – positive 

Additional information 
• Office is walking distance from Andheri Metro station
• New Air conditioned office 
• Timely salary 
• Attractive incentives on meeting targets
• Attractive referral Bonus
• One week induction and soft skills training
• 50% female staff. Very good working environment
• Fast growth opportunities


Sigma Outsourcing Services Private Limited

USA telecalling lead generation processes 
Salary 14000 to 16000
Incentives 6000 depends on performance
Night shift 
8pm to 5am 
Saturday Sunday fixed off 

Need good communication skills in English
Interested candidate can call me or apply for the job immediately


International BPO Executive

Prompt Personnel Private Limited

09-May-2025 - Apply for 16 Telecalling / BPO / Telesales Jobs in Andheri, Mumbai on apna. Register for Free & find Telecalling / BPO / Telesales Job Openings in Andheri ✓ Work from Home ✓ Online

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