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Subramanya Nagar

● Handling inbound or outbound calls and / or emails
 ● Knowledge of TAT, compliance, ticketing systems, CSAT.
 ● Working on short SLA and clearing backlogs.
 ● Should be familiar with Customer Empathy, customer service.

English And  Madate


Vu Job Solution

Customer Support Executive

Huge hiring for Bpo voice process
Any 12th or graduate can apply with good communication skills in English and Hindi
Fresher can apply with good communication skills.
Age limit: 19 to 30
Looking for immediate joiners
Contact HR Muskan to fix your interview slot.
Job location: Electronic city/ Roopena Agrahara Bangalore
Day/ Rotational shifts
6 days working
No transportation
Contact HR Sunshine manpower solutions Team

Regards
HR Muskan


Sunshine Manpower Solutions

Job Title: Customer Support Executive

Company Name: Ebix Cash

Location: Hongasandra, Bommanahalli, Bangalore

Job Type: Full-time, Rotational Shifts (Night Shifts with Cab Facility)

Pay Scale: INR 14000 to 16,000 per month (In-hand)

About Ebix Cash:
Ebix Cash is a leading financial services company committed to providing innovative solutions in the digital payment and financial technology space. Our mission is to empower individuals and businesses by delivering seamless and secure financial experiences.

Job Description:

As a Customer Support Executive at Ebix Cash, you will play a crucial role in ensuring the highest level of customer satisfaction. This position requires individuals who are dedicated, customer-focused, and thrive in a dynamic work environment.

Key Responsibilities:

Customer Assistance:

Handle customer queries and concerns through various channels, including phone, email, and chat.
Provide accurate and timely information to customers regarding products and services.
Ensure a positive customer experience by addressing issues with professionalism and empathy.
Issue Resolution:

Investigate and resolve customer complaints, aiming for a quick and satisfactory resolution.
Escalate complex issues to the appropriate department for further investigation and resolution.
Product Knowledge:

Stay updated on Ebix Cash products and services to effectively address customer inquiries.
Provide guidance and assistance to customers in navigating our digital platforms.
Documentation:

Maintain detailed records of customer interactions, transactions, and resolutions.
Collaborate with other teams to share insights and improve overall customer support processes.
Adherence to Policies:

Ensure compliance with company policies and procedures.
Uphold the highest standards of confidentiality and data security.
Qualifications and Skills:

Minimum educational qualification: High School diploma or equivalent.
Excellent communication skills in English and Hindi (additional regional languages a plus).
Prior experience in customer support or a related field is preferred.
Ability to work in rotational shifts, including night shifts.
Perks:

Competitive salary in the range of INR 14000 to 16,000 per month (In-hand).
Cab facility provided for employees working during night shifts.
Opportunities for career growth and skill development in the financial services industry.
If you are passionate about delivering exceptional customer service and are ready to be a part of a dynamic team, we invite you to apply for the position of Customer Support Executive at Ebix Cash.


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09-Dec-2023 - Apply for 5 Telecalling / BPO / Telesales Jobs in Electronic City, Bangalore, Bengaluru on apna. Register for Free & find Telecalling / BPO / Telesales Job Openings in Electronic City, Bangalore ✓ Work from Home ✓ Online

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