We are seeking a dedicated and detail-oriented Back Office Executive to support our customer service and administrative operations. The ideal candidate will be responsible for managing outbound calls, handling customer inquiries, and ensuring seamless communication between departments.

**Key Responsibilities:**

- Conduct outbound calls to follow up with customers, gather feedback, and provide information about products/services.

- Assist in data entry and maintain accurate records of customer interactions in the CRM system.

- Collaborate with the sales and customer service teams to ensure efficient handling of inquiries and resolve issues.

- Prepare reports on call activities, customer feedback, and performance metrics.

- Assist with administrative tasks, including filing, document preparation, and scheduling meetings.

- Provide exceptional customer service, ensuring all interactions reflect the company's values and commitment to quality.

- Handle complaints and provide appropriate solutions, escalating issues when necessary.

- Maintain confidentiality of customer information and adhere to company policies and procedures.

**Qualifications:**

- High school diploma or equivalent; further education is a plus.

- Previous experience in a telecalling or customer service role is preferred.

- Strong communication and interpersonal skills.

- Proficient in MS Office Suite and familiarity with CRM software.

- Ability to work independently and as part of a team.

- Detail-oriented with strong organizational skills.

- Positive attitude and a customer-centric approach.

**What We Offer:**

- Opportunities for professional development and growth.

- A dynamic and supportive work environment.