BPO/KPO Trainer

Mas Callnet India Pvt. Ltd

Ellis Bridge, Ahmedabad

₹25,000 - ₹30,000 monthly

Fixed

25000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

39 applicants

Benefits include: PF, Flexible Working Hours, Laptop, Health Insurance

Job Description

Job Title: BPO/KPO Trainer

Location: [Ahmedabad, Gujarat]

Job Type: Full-time

About Mas Callnet India Pvt. Ltd.: Our company is a leading provider of Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services, specializing in KPO Non Voice Process, Data Security. We are committed to delivering high-quality solutions to our clients worldwide, supported by a talented team of professionals.

Job Overview: We are seeking a dynamic and experienced BPO/KPO Trainer to join our training department. The Trainer will be responsible for designing, delivering, and evaluating training programs for our BPO/KPO employees. The role requires a strong understanding of BPO/KPO processes, excellent communication skills, and the ability to motivate and inspire employees to achieve their career development goals.

Key Responsibilities:

  • Develop comprehensive training programs for BPO/KPO employees based on organizational needs and individual learning objectives.
  • Conduct training sessions on various topics including but not limited to:
  • Process training (e.g., customer service, technical support, sales, data management).
  • Soft skills training (e.g., communication skills, customer handling, problem-solving).
  • Compliance and quality standards.
  • Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
  • Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers.
  • Monitor and evaluate training program’s effectiveness, success, and ROI periodically and report on them.
  • Provide constructive feedback to trainees and management to enhance performance and ensure compliance with standards.
  • Collaborate with department heads and managers to determine training objectives and content.
  • Keep abreast of industry trends, best practices, and developments to continuously improve training programs.

Requirements:

  • Bachelor’s degree in any field.
  • Proven work experience as a BPO/KPO Trainer or similar role in the outsourcing industry.
  • Handled training curriculum on quality perspective.
  • In-depth knowledge of BPO/KPO processes, methodologies, and best practices.
  • Strong understanding of adult learning principles and training methodologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Ability to manage multiple projects and work under tight deadlines.
  • Certification in training and development (e.g., CPLP) will be an added advantage
  • Proficiency in MS Office and Learning Management Systems (LMS).
  • Willingness to travel occasionally for training purposes.

How to Apply: Interested candidates are invited to submit their resume and cover letter to [Monika Sharma: /Ph. No: [Sandeep Patel Please include “BPO/KPO Trainer” in the subject line.

Mas Callnet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job role

Work location

Neelaknth avnue-1 4th Floor NR C.U Shah College income tax Ashram Road Ahmedabad Divinity Hostel, Ahmedabad

Department

Teaching & Training

Role / Category

Corporate Training

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Degree/ Specialisation

Any Bachelor

Age limit

22 - 35 years

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Neelaknth avnue-1 4th Floor NR C.U Shah College income tax Ashram Road Ahmedabad

About company

Name

Mas Callnet India Pvt. Ltd

Address

Neelaknth avnue-1 4th Floor NR C.U Shah College income tax Ashram Road Ahmedabad Divinity Hostel, Ahmedabad

Job posted by Mas Callnet India Pvt. Ltd

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