Job Title: BPO/KPO Trainer

Location: [Ahmedabad, Gujarat]

Job Type: Full-time

About Mas Callnet India Pvt. Ltd.: Our company is a leading provider of Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO) services, specializing in KPO Non Voice Process, Data Security. We are committed to delivering high-quality solutions to our clients worldwide, supported by a talented team of professionals.

Job Overview: We are seeking a dynamic and experienced BPO/KPO Trainer to join our training department. The Trainer will be responsible for designing, delivering, and evaluating training programs for our BPO/KPO employees. The role requires a strong understanding of BPO/KPO processes, excellent communication skills, and the ability to motivate and inspire employees to achieve their career development goals.

Key Responsibilities:

• Develop comprehensive training programs for BPO/KPO employees based on organizational needs and individual learning objectives.
• Conduct training sessions on various topics including but not limited to:
• Process training (e.g., customer service, technical support, sales, data management).
• Soft skills training (e.g., communication skills, customer handling, problem-solving).
• Compliance and quality standards.
• Utilize a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs.
• Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers.
• Monitor and evaluate training program’s effectiveness, success, and ROI periodically and report on them.
• Provide constructive feedback to trainees and management to enhance performance and ensure compliance with standards.
• Collaborate with department heads and managers to determine training objectives and content.
• Keep abreast of industry trends, best practices, and developments to continuously improve training programs.

Requirements:

• Bachelor’s degree in any field.
• Proven work experience as a BPO/KPO Trainer or similar role in the outsourcing industry.
• Handled training curriculum on quality perspective.
• In-depth knowledge of BPO/KPO processes, methodologies, and best practices.
• Strong understanding of adult learning principles and training methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to manage multiple projects and work under tight deadlines.
• Certification in training and development (e.g., CPLP) will be an added advantage
• Proficiency in MS Office and Learning Management Systems (LMS).
• Willingness to travel occasionally for training purposes.

How to Apply: Interested candidates are invited to submit their resume and cover letter to [Monika Sharma: /Ph. No: [Sandeep Patel Please include “BPO/KPO Trainer” in the subject line.

Mas Callnet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.