Responsibilities:

Customer Focus:

- Greet customers upon entry and coach the team to do the same.

- Prioritize exceptional customer service and ensure customer satisfaction is a top priority.

- Handle customer queries and complaints consistently with the team.

- Build lasting relationships with customers and drive sales to meet targets.

People Management:

- Assist in recruiting and selecting high-potential staff.

- Provide on-the-job training and guidance to team members using company training modules.

- Deliver timely and constructive feedback to retail associates.

- Identify training needs and execute development plans in collaboration with the L&D department.

- Implement measures to control attrition and monitor cash reconciliation to prevent discrepancies.

Cash & Inventory Management:

- Ensure availability of merchandise and services.

- Conduct regular stock takes and ensure proper management of POS systems.

- Perform quality checks for new products and ensure the best customer experience.

- Supervise store employees, including optometrists, and resolve any issues.

- Maintain high-quality standards for eye check-ups as per SOPs.