Software Support Engineer
Indian Infotech Solutions
Software Support Engineer
Indian Infotech Solutions
Gurukul, Ahmedabad
₹15,000 - ₹25,000 monthly
Fixed
₹15000 - ₹25000
Earning Potential
₹25,000
Work from Office
Full Time
Min. 1 year
Basic English
Job Details
Interview Details
Job highlights
Urgently hiring
97 applicants
Benefits include: Travel Allowance (TA), Petrol Allowance
Job Description
Key Responsibilities:
- Offer first-level technical support to clients, resolving payroll software issues and answering user questions.
- Identify, troubleshoot, and resolve issues related to payroll calculations, compliance, and software performance.
- Provide training and guidance to users on how to effectively use payroll software features.
- Escalate complex technical issues to the appropriate teams and ensure timely resolution.
- Monitor and document customer issues, keeping track of their status and providing regular updates.
- Work closely with the product development team to communicate customer feedback and suggest enhancements to the software.
- Assist in software installation, configuration, and client onboarding processes.
Job role
Work location
403, Gala Empire, Drive In Rd, opp. Doordarshan Tower, Sunrise Park, Thaltej, Ahmedabad, Gujarat 380052, India
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Diploma
Past role/category experience
Technology / IT Project Management, IT Support, Customer Support - Non Voice / Chat, Software Project Management, IT Infrastructure Services, IT Consulting
Skills
Remote Troubleshooting, Advanced MS Excel, Email support, Support management, Troubleshooting, Training and support, Software handling, Software asset management, Solution designing, Software and hardware
English level
Basic English
Age limit
20 - 35 years
Gender
Male
About company
Name
Indian Infotech Solutions
Address
403, Gala Empire, Drive In Rd, opp. Doordarshan Tower, Sunrise Park, Thaltej, Ahmedabad, Gujarat 380052, India
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