Software Support Engineer

Indian Infotech Solutions

Gurukul, Ahmedabad

₹15,000 - ₹25,000 monthly

Fixed

₹15000 - ₹25000

Earning Potential

₹25,000

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

105 applicants

Benefits include: Travel Allowance (TA), Petrol Allowance

Job Description

Key Responsibilities:

Offer first-level technical support to clients, resolving payroll software issues and answering user questions.
Identify, troubleshoot, and resolve issues related to payroll calculations, compliance, and software performance.
Provide training and guidance to users on how to effectively use payroll software features.
Escalate complex technical issues to the appropriate teams and ensure timely resolution.
Monitor and document customer issues, keeping track of their status and providing regular updates.
Work closely with the product development team to communicate customer feedback and suggest enhancements to the software.
Assist in software installation, configuration, and client onboarding processes.

Job role

Work location

403, Gala Empire, Drive In Rd, opp. Doordarshan Tower, Sunrise Park, Thaltej, Ahmedabad, Gujarat 380052, India

Department

IT & Information Security

Role / Category

IT Support

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Diploma

Past role/category experience

IT Consulting, IT Support, IT Infrastructure Services, Customer Support - Non Voice / Chat, Technology / IT Project Management, Software Project Management

Skills

Remote Troubleshooting, Advanced MS Excel, Email support, Support management, Troubleshooting, Training and support, Software handling, Software asset management, Solution designing, Software and hardware