A Store Manager at Lenskart acts as an important link between strategy and execution. He/she drives the store towards achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

1. Greeting customers when they enter store and coaching the team to do the same 
2. Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority.
3. Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team.
4. Striving to have long lasting and fruitful relationships with each of our customers.
5. Ensuring that all store employees, including the Optometrist, are taken care of and their issues are resolved.
6. Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standard.
7. Performing the necessary quality checks for the new products.
8. Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart Customers.