A telecaller (or telesales representative) has key responsibilities focused on customer interaction and lead generation via phone calls. Here’s a breakdown of their main duties:

1. Making Outbound Calls: Reach out to potential customers or clients to promote products, services, or offers.
2. Handling Inbound Calls: Respond to calls from customers, resolving queries or directing them to the right department.
3. Lead Generation and Follow-ups: Identify potential clients and make follow-up calls to nurture leads.
4. Customer Data Management: Maintain and update customer databases with accurate details of discussions and transactions.
5. Achieving Sales Targets: Meet assigned sales or service targets through persuasive and professional communication.
6. Customer Feedback Collection: Gather and document customer feedback to improve services or products.
7. Problem Solving: Address customer complaints or issues, ensuring customer satisfaction and retention.
8. Product Knowledge: Stay updated on the products or services offered by the company to provide accurate information to customers.
9. Telemarketing Campaigns: Participate in or manage promotional campaigns through phone calls, upselling, or cross-selling opportunities.
10. Reporting: Prepare reports on calls, sales, or leads for review by supervisors or management.