Job Type: Full-time / Part-time

Job Summary:

The Visa Counsellor cum Visa Sales Advisor is responsible for providing expert guidance to clients on visa processes and services while driving sales by offering tailored visa solutions. The role involves client consultations, document verification, application processing, and generating leads to meet sales targets.

Key Responsibilities:

1. Client Consultation:

• Provide clients with detailed information on visa types (tourist, business, work, etc.), eligibility requirements, and the application process.
• Assess client profiles and advise on the best visa options.
• Handle client inquiries via phone, email, and in-person meetings.

1. Visa Application Process:

• Guide clients through the entire visa application process, including document preparation, and interview scheduling.
• Review and verify documents to ensure compliance with visa requirements.
• Stay up to date on changes to visa regulations and inform clients of any new developments.

1. Sales and Business Development:

• Develop and implement strategies to achieve sales targets for visa services.
• Build relationships with clients to increase referrals and repeat business.
• Generate leads through networking, marketing, and online outreach.
• Follow up with potential clients and close sales.

1. Customer Service:

• Offer post-application support, ensuring a smooth experience for clients.
• Address client concerns and resolve issues throughout the application process.
• Maintain ongoing communication with clients to provide status updates and address any queries.

1. Team Collaboration:

• Work with the marketing and sales teams to drive promotions and campaigns for visa services.
• Assist in training new team members on visa processes and sales techniques.

Qualifications:

• Bachelor's degree in business, sales, or a related field (preferred but not required).
• Previous experience in visa consulting, sales, or a similar customer-facing role.
• Familiarity with visa processes for major countries (USA, Canada, Australia, UK, Schengen, etc.).
• Strong understanding of immigration policies and visa regulations.

Skills:

• Excellent communication and interpersonal skills.
• Sales-oriented mindset with a track record of achieving targets.
• Attention to detail and high-level organizational skills.
• Ability to handle sensitive information with discretion.
• Proficiency in MS Office (Word, Excel) and CRM software.

Additional Requirements:

• Multilingual ability is a plus, especially in English, Hindi, and Gujarati.
• Ability to work under pressure and meet deadlines.
• Flexibility to work extended hours during peak seasons or urgent cases.
• A customer-centric attitude with a passion for helping clients achieve their travel and migration goals.