Team Leader

Praba's VCare

Anekal

₹20,000 - ₹25,000 monthly

Fixed

20000 - ₹25000

Earning Potential

25,000

Work from Office

Full Time

Min. 1 year

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

5 applicants

Benefits include: PF

Job Description

Job description

·        Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.

·        Communicate expectations to employees and provide timely updates

·        Provide subject matter expertise in handling escalated customer calls as needed

·        Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

·        Stay current on internal work processes, policies and procedures. Attend required manager development training


Roles & Responsibilities:

  • Team Performance.
  • Shrinkage Control.
  • Attendance Management.
  • Employee Retention.
  • Training Team Members.
  • Client Management.
  • Conduct one on one team meeting with agents.
  • Floor Support.


Key skills & knowledge:

·        Total 8+years of experience in Customer support and must have 5 + years in Team leader call center (Target Based).

·        Highly motivated individual with skills to develop and coach team members to achieve performance expectations

·        Work well under pressure and follow through on items to completion

·        Strong communication skills, both written and verbal

·        Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

·        Ability to mentor, coach and provide direction to a team of employees

·        Willingness to work a flexible schedule


Contact Person

D Vikram –

V Care HR Team


Role: Team Leader

Industry Type: BPO 

Department: Customer Support Executive

Employment Type: Full Time, Permanent

Salary                       : 25k Take Home

Language                  : Kannada,English


Education

UG: Any Graduate

PG: Any Postgraduate

Job role

Work location

Praba's Vcare Health Clinic (P) Ltd. Door No.191,Indlabele Villege, Anekal Taluk, Attibele Bangalore 562107 Anekal

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

Post Graduate

Past role/category experience

Telesales, Customer Support - BPO / Voice / Blended

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada

Age limit

18 - 40 years

Gender

Any gender

About company

Name

Praba's VCare

Address

Praba's Vcare Health Clinic (P) Ltd. Door No.191,Indlabele Villege, Anekal Taluk, Attibele Bangalore 562107 Anekal

Job posted by Praba's VCare

FAQs about this job

Show all

Apply for job