Team Leader
Praba's VCare
Team Leader
Praba's VCare
Anekal
₹20,000 - ₹25,000 monthly
Fixed
₹20000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
5 applicants
Benefits include: PF
Job Description
Job description
· Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.
· Communicate expectations to employees and provide timely updates
· Provide subject matter expertise in handling escalated customer calls as needed
· Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
· Stay current on internal work processes, policies and procedures. Attend required manager development training
Roles & Responsibilities:
- Team Performance.
- Shrinkage Control.
- Attendance Management.
- Employee Retention.
- Training Team Members.
- Client Management.
- Conduct one on one team meeting with agents.
- Floor Support.
Key skills & knowledge:
· Total 8+years of experience in Customer support and must have 5 + years in Team leader call center (Target Based).
· Highly motivated individual with skills to develop and coach team members to achieve performance expectations
· Work well under pressure and follow through on items to completion
· Strong communication skills, both written and verbal
· Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
· Ability to mentor, coach and provide direction to a team of employees
· Willingness to work a flexible schedule
Contact Person
D Vikram –
V Care HR Team
Role: Team Leader
Industry Type: BPO
Department: Customer Support Executive
Employment Type: Full Time, Permanent
Salary : 25k Take Home
Language : Kannada,English
Education
UG: Any Graduate
PG: Any Postgraduate
Job role
Work location
Praba's Vcare Health Clinic (P) Ltd. Door No.191,Indlabele Villege, Anekal Taluk, Attibele Bangalore 562107 Anekal
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
Post Graduate
Past role/category experience
Telesales, Customer Support - BPO / Voice / Blended
English level
Good (Intermediate / Advanced) English
Regional language
Fluent in speaking Kannada
Age limit
18 - 40 years
Gender
Any gender
About company
Name
Praba's VCare
Address
Praba's Vcare Health Clinic (P) Ltd. Door No.191,Indlabele Villege, Anekal Taluk, Attibele Bangalore 562107 Anekal
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