Job description

·        Ensure service delivered to our customers meets contractual Key Performance Indicator ( KPIs ) and financial expectations.

·        Communicate expectations to employees and provide timely updates

·        Provide subject matter expertise in handling escalated customer calls as needed

·        Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

·        Stay current on internal work processes, policies and procedures. Attend required manager development training

Roles & Responsibilities:

• Team Performance.
• Shrinkage Control.
• Attendance Management.
• Employee Retention.
• Training Team Members.
• Client Management.
• Conduct one on one team meeting with agents.
• Floor Support.

Key skills & knowledge:

·        Total 8+years of experience in Customer support and must have 5 + years in Team leader call center (Target Based).

·        Highly motivated individual with skills to develop and coach team members to achieve performance expectations

·        Work well under pressure and follow through on items to completion

·        Strong communication skills, both written and verbal

·        Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable

·        Ability to mentor, coach and provide direction to a team of employees

·        Willingness to work a flexible schedule

Contact Person

D Vikram –

V Care HR Team

Role: Team Leader

Industry Type: BPO 

Department: Customer Support Executive

Employment Type: Full Time, Permanent

Salary                       : 25k Take Home

Language                  : Kannada,English

Education

UG: Any Graduate

PG: Any Postgraduate