We're looking for an enthusiastic and persuasive Telesales/Telemarketing Executive to generate sales leads, convert prospects into customers, and recover outstanding payments through outbound calls.

Key Responsibilities:

Sales:

1. Make outbound calls to potential customers to promote products/services.

2. Generate leads, qualify prospects, and convert them into sales.

3. Meet or exceed monthly sales targets.

4. Build relationships with customers to ensure repeat business.

5. Provide product information, answer queries, and address concerns.

Recovery:

1. Contact customers with outstanding payments.

2. Negotiate payment plans and resolve disputes.

3. Ensure timely recovery of dues.

4. Update customer records and payment status.

Common:

1. Maintain accurate records of calls, sales, and recovery efforts.

2. Follow up with customers to ensure satisfaction.

3. Stay up-to-date with industry trends, products, and services.

4. Collaborate with internal teams (sales, marketing, customer support).

5. Meet performance metrics (conversion rates, call volume, sales/recovery targets).

Requirements:

1. 1-2 years of telesales/telemarketing experience | freshers can also apply

2. Excellent communication, persuasion, and negotiation skills.

3. Ability to work in a fast-paced environment.

4. Strong problem-solving and analytical skills.

5. Familiarity with CRM software and telephony systems.

6. High school diploma or equivalent required; degree preferred.

Desirable Skills:

1. Previous experience in sales.

2. Knowledge of sales and recovery principles.

3. Certification in sales or customer service.