Customer Support Leader

Muthoot Fincorp Limited

Bareilly

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

CLUSTER COLLECTION MANAGER

Role Profile

ZONAL COLLECTION MANAGER

05/10/2023

ROLE SPECIFICATION

Role Title--	Collection Manager
Employee Interviewed
Reports To	NATIONAL COLLECTION HEAD
Company	Muthoot FinCorp Ltd-SULB
Function/Department	COLLECTION & RECOVERY
Written By
Approved By (Jobholder)
Approved By (Immediate Superior)
Date (Written On)	05/010/203

ROLE SUMMARY

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment.

ORGANIZATIONAL CHART

KEY RESPONSIBILITIES

Role and Responsibility

Overseeing staff members and ensuring the accurate and timely invoicing of customers.
Setting payment collection goals and targets for the department.
Creating and implementing a strategy to improve the collection of outstanding credit.
Implementing collection policies and procedures to avoid excessive outstanding credit.
Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
Implementing deadlines for invoicing and payment collection.
Negotiating with customers in cases when non-payment occurs.
Preparing monthly feedback reports on payment collections.
Remaining informed of any legislative procedural training regarding debt collection.
Training and mentoring of staff members in the collections department.

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

Business
Legal
Operation Risk
Field Technical Team
Audit
Risk,
Compliance

Customers
Insurance Providers
Regulatory Authorities
Referral Sources

KEY CHALLENGES

Lack of current contact information.
Disjoint communications.
Lack of self-served solutions.
Meeting compliance requirements.
Lack of automation.
Providing secure communications

KEY SKILLS & BEHAVIOURAL ATTRIBUTES

Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.
The ability to work accurately and independently.
Good verbal and written communication skills.
Excellent analytical skills and an eye for detail.
Outstanding leadership and managerial skills.
Strong time and people management skills.
Ability to work to strict deadlines.

EDUCATION / EXPERIENCE

Bachelor’s degree in finance, accounting, or a related field.