Customer Support Leader

Muthoot Fincorp Limited

Bareilly

Not disclosed

Work from Office

Full Time

Min. 5 Years

Job Details

Job Description

CLUSTER COLLECTION MANAGER

 

 

 

 


 

 

 

Role Profile

ZONAL COLLECTION MANAGER

05/10/2023


 

 

ROLE SPECIFICATION                                                                                                                       

Role Title-- 

 Collection Manager 

Employee Interviewed

 

Reports To

NATIONAL COLLECTION HEAD

Company

Muthoot FinCorp Ltd-SULB

Function/Department

COLLECTION & RECOVERY

Written By

 

Approved By (Jobholder)

 

Approved By (Immediate Superior)

 

Date (Written On)

05/010/203

 

 

ROLE SUMMARY

Collection managers oversee the financial collection department of a company and are responsible for the correct invoicing of clients and the timely receiving of payment.

  

ORGANIZATIONAL CHART

 

 

 

 

 

 

 

 

 

 

 

 

 

 

KEY RESPONSIBILITIES

Role and Responsibility 

  • Overseeing staff members and ensuring the accurate and timely invoicing of customers.
  • Setting payment collection goals and targets for the department.
  • Creating and implementing a strategy to improve the collection of outstanding credit.
  • Implementing collection policies and procedures to avoid excessive outstanding credit.
  • Ensuring that the company policy on recoveries is followed and that it is in line with state and federal regulations.
  • Implementing deadlines for invoicing and payment collection.
  • Negotiating with customers in cases when non-payment occurs.
  • Preparing monthly feedback reports on payment collections.
  • Remaining informed of any legislative procedural training regarding debt collection.
  • Training and mentoring of staff members in the collections department.

 

 

 

 

KEY INTERACTIONS

Internal Stakeholders

External Stakeholders

  • Business
  • Legal
  • Operation Risk
  • Field Technical Team
  • Audit
  • Risk,
  •  Compliance

 

 

  • Customers
  • Insurance Providers
  • Regulatory Authorities
  • Referral Sources

 

 

 

 

 

KEY CHALLENGES

 

  • Lack of current contact information.
  • Disjoint communications.
  • Lack of self-served solutions.
  • Meeting compliance requirements. 
  • Lack of automation.
  • Providing secure communications

 

 

 

KEY SKILLS & BEHAVIOURAL ATTRIBUTES 

  • Experience with accounting software such as Quickbooks and General Ledger and advanced knowledge of MS Excel.
  • The ability to work accurately and independently.
  • Good verbal and written communication skills.
  • Excellent analytical skills and an eye for detail.
  • Outstanding leadership and managerial skills.
  • Strong time and people management skills.
  • Ability to work to strict deadlines.

 

 

EDUCATION / EXPERIENCE

Bachelor’s degree in finance, accounting, or a related field.

  • 7-9 years’ experience as a collections manager.

 

 

Job role

Work location

BAREILLY

Department

Finance & Accounting

Role / Category

Finance

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

About company

Name

Muthoot Fincorp Limited

Job posted by Muthoot Fincorp Limited

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