We are seeking a motivated and customer-focused Telecalling Collection Executive to join our collection team. In this role, you will be responsible for reaching out to customers with overdue accounts, facilitating timely payments, and resolving any issues related to outstanding dues. The ideal candidate will have strong communication skills, persistence, and the ability to negotiate effectively while maintaining a professional attitude.

Key Responsibilities:

1. Outbound Calls for Collections:
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• Make a high volume of outbound calls to customers with overdue payments.
• Follow up on unpaid invoices, missed payments, or loan defaults to ensure collection within established timelines.
• Engage with customers in a professional and respectful manner, providing clear and concise information regarding their outstanding dues.

1. Customer Interaction and Negotiation:
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• Understand the financial situation of each customer and provide solutions or options for payment.
• Negotiate payment plans or settlements where applicable, ensuring they align with company policies.
• Educate customers on the consequences of non-payment and suggest appropriate repayment schedules.

1. Account Management:
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• Track and maintain accurate records of customer interactions, promises to pay, and any agreements made during calls.
• Update the internal database with the status of each account, ensuring all information is current.
• Handle customer queries and disputes professionally, addressing any issues related to payments or account details.

1. Collaboration and Reporting:
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• Work closely with the internal credit control and risk management teams to escalate delinquent accounts or disputes requiring higher-level attention.
• Generate daily and weekly reports on collection progress, identifying trends and potential risks.
• Assist in the development of strategies to improve collection efficiency and reduce delinquency rates.

1. Compliance:
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• Adhere to all company policies and industry regulations related to debt collection.
• Ensure that all communication with customers is compliant with legal guidelines to avoid any issues related to harassment or unfair practices.

Required Skills & Qualifications:

• Experience: 1-2 years in telecalling or collections, preferably in financial services or related industries.
• Communication Skills: Excellent verbal and written communication skills in English and local languages.
• Negotiation Skills: Ability to handle tough conversations and negotiate favorable outcomes for both the company and the customer.
• Technical Proficiency: Familiarity with CRM software, Microsoft Excel, and basic data entry.
• Interpersonal Skills: Strong listening skills, empathy, and patience to deal with customers in a courteous and effective manner.
• Time Management: Ability to prioritize tasks and manage time efficiently to meet daily and weekly targets.

Work Environment:

• Office-based position with the possibility of hybrid working.
• Fast-paced and target-driven environment.