Collection Team Leader
Fairdebt Solutions
Collection Team Leader
Fairdebt Solutions
HSR Layout, Bengaluru/Bangalore Region
₹18,000 - ₹27,000 monthly*
Fixed
₹18000 - ₹23000
Average Incentives*
₹4,000
Earning Potential
₹27,000
You can earn more incentive if you perform well
Job Details
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139 applicants
Benefits include: PF, Health Insurance
Job Description
JOB PROFILE
Working as a Team leader in outbound Collection for at least one year.
Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs
Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.
Enforce adherence to security and data protection within organization.
Facilitate and implement process improvement ideas to improve efficiency.
Proactively identify problems and presenting solution
Maintain good rapport with the team and ensure people bonding.
Proper handholding of new CREs to ensure retention
Listen to CRE calls, share coach team and feedback on performance.
Handle customer escalations
Ensure that employees adhere to rostered shift thus resulting in low shrinkage
Ensure CREs complete their net Login hours and other KPIs.
Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.
Manage, Lead motivate the CREs to ensure their commitment and engagement.
Ensure daily briefings on product processes to keep his team abreast on new updates and product/process knowledge.
Ensure adherence to committed quality, accuracy turnaround of the processes
Industry and domain knowledge
Customer centricity
Basic MS Excel, Word and Outlook
Written and spoken communication
Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.
Able to take quick and rational decision with knowledge of likely impact for basic issues.
ELIGIBILITY CRITERIA
Should have minimum 1 year experience in team Lead/Acting team leader.
Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background.
Language Skills - English, Hindi
Graduation Mandatory
Job role
Work location
HSR Layout, Sector 2, 27th Main Road, opposite to Corner House, Bengaluru, Karnataka, India HSR Layout, Bengaluru/Bangalore Region
Department
Customer Support
Role / Category
Customer Support - BPO / Voice / Blended
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 1 year
Education
12th Pass
Past role/category experience
Customer Support - BPO / Voice / Blended, Debt Collections / Recovery
English level
Basic English
Age limit
18 - 33 years
Gender
Any gender
About company
Name
Fairdebt Solutions
Address
HSR Layout, Sector 2, 27th Main Road, opposite to Corner House, Bengaluru, Karnataka, India HSR Layout, Bengaluru/Bangalore Region
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