Collection Team Leader

Fairdebt Solutions

HSR Layout, Bengaluru/Bangalore Region

₹18,000 - ₹27,000 monthly*

Fixed

18000 - ₹23000

Average Incentives*

4,000

Earning Potential

27,000

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 1 year

Basic English

Job Details

Interview Details

Job highlights

Fast HR reply

139 applicants

Benefits include: PF, Health Insurance

Job Description

JOB PROFILE


Working as a Team leader in outbound Collection for at least one year.

Lead, motivate, counsel, develop and coach CREs to meet departmental KPIs and project SLAs

Effective liaison with various departments within the organization to gain support and resolve CRE and customer issues.

Enforce adherence to security and data protection within organization.

Facilitate and implement process improvement ideas to improve efficiency.

Proactively identify problems and presenting solution

Maintain good rapport with the team and ensure people bonding.

Proper handholding of new CREs to ensure retention

Listen to CRE calls, share coach team and feedback on performance.

Handle customer escalations

Ensure that employees adhere to rostered shift thus resulting in low shrinkage

Ensure CREs complete their net Login hours and other KPIs.

Able to highlight issues in process to supervisors for closure of the same like Systems down time, connectivity of data and other support failure.

Manage, Lead motivate the CREs to ensure their commitment and engagement.

Ensure daily briefings on product processes to keep his team abreast on new updates and product/process knowledge.

Ensure adherence to committed quality, accuracy turnaround of the processes

Industry and domain knowledge

Customer centricity

Basic MS Excel, Word and Outlook

Written and spoken communication

Required as a part of day to day work to identify and analyze trends to ensure that potential issues are identified early and solutions provided.

Able to take quick and rational decision with knowledge of likely impact for basic issues.


ELIGIBILITY CRITERIA

Should have minimum 1 year experience in team Lead/Acting team leader.

Should have experience in Outbound Collection/Recovery from Banking Collection /BPO tele-collection Background.

Language Skills - English, Hindi

Graduation Mandatory

Job role

Work location

HSR Layout, Sector 2, 27th Main Road, opposite to Corner House, Bengaluru, Karnataka, India HSR Layout, Bengaluru/Bangalore Region

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 1 year

Education

12th Pass

Past role/category experience

Customer Support - BPO / Voice / Blended, Debt Collections / Recovery

English level

Basic English

Age limit

18 - 33 years

Gender

Any gender

About company

Name

Fairdebt Solutions

Address

HSR Layout, Sector 2, 27th Main Road, opposite to Corner House, Bengaluru, Karnataka, India HSR Layout, Bengaluru/Bangalore Region

Job posted by Fairdebt Solutions

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