Customer Support Team Leader
Exzellenz Career Shapers Private Limited
Customer Support Team Leader
Exzellenz Career Shapers Private Limited
JP Nagar, Bengaluru/Bangalore Region
₹35,000 - ₹40,000 monthly
Fixed
₹35000 - ₹40000
Earning Potential
₹40,000
Job Details
Interview Details
Job highlights
Fast HR reply
124 applicants
Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, Health Insurance
Job Description
Salary: Upto 6 LPA
Location: JP Nagar, Bangalore
Company Description:
Hello Mentor, is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each students full potential.
- A young & strong team of 200+ members which includes Doctors, Counselling Experts, Psychologists, Data Analysts & Management Professionals
- We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far.
- Impacted lives of 500,000+ medical aspirants
- Mentored & advised by top doctors & educationist of India.
- One of the top companies in career counselling category in India
Job Description:
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Qualifications:
- Experience of 4+ years’ experience within a Customer Service role with Team lead experience.
- Bachelor’s degree or Post Graduation
- Excellent Communication skills, Interpersonal skills and Presentation Skills
- Languages: English & Kannada Mandatory
- Prior experience in software’s such as Lead Square (or any similar CRM), Ameyo, Zoho.
CTC & Other Benefits Details:
- CTC Range 500,000-600,000 per Annum
- 30 Annual leaves + 20 Govt Holidays
- Long vacation during new year
- Laptop and Phone Provided
- PF, Health Insurance, Team Lunches
- Great job satisfaction
- Immense learning & personal development
Job role
Work location
No 594, 2nd Floor, 15th Cross, Outer Ring Rd, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 JP Nagar, Bengaluru/Bangalore Region
Department
Customer Support
Role / Category
Customer Support - Operations
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Diploma
Skills
Customer service, Project management, Team management, Customer retention, CRM software, Customer relationship management, Telecalling, Performance management, Customer care, Conflict resolution
English level
Basic English
Regional language
Fluent in speaking Kannada, Telugu, Tamil
Degree/ Specialisation
Any BBA, Any Bachelor, Any B.Com (Atleast one)
Age limit
18 - 30 years
Gender
Male
About company
Name
Exzellenz Career Shapers Private Limited
Address
No 594, 2nd Floor, 15th Cross, Outer Ring Rd, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 JP Nagar, Bengaluru/Bangalore Region
Job posted by Exzellenz Career Shapers Private Limited
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