Customer Support Team Leader

Exzellenz Career Shapers Private Limited

JP Nagar, Bengaluru/Bangalore Region

₹35,000 - ₹40,000 monthly

Fixed

35000 - ₹40000

Earning Potential

40,000

Work from Office

Full Time

Any experience

Basic English

Job Details

Interview Details

Job highlights

Fast HR reply

HR responded to 100% candidates in last 1 days

124 applicants

Benefits include: PF, Mobile Allowance, Internet Allowance, Laptop, Health Insurance

Job Description

Salary: Upto 6 LPA

Location: JP Nagar, Bangalore


Company Description:

Hello Mentor, is the premier destination for aspiring medical professionals in Bangalore Urban. We offer tailored guidance and support to help students navigate their career choices, course selection, and institution applications. Our team of experienced advisors/mentors, who are young and passionate about career counselling & mentoring, utilize innovative tools and provide personalized mentorship to unlock each students full potential.

  • A young & strong team of 200+ members which includes Doctors, Counselling Experts, Psychologists, Data Analysts & Management Professionals
  • We have Mentored 20,000+ NEET UG and 5000+ NEET PG & SS Aspirants so far.
  • Impacted lives of 500,000+ medical aspirants
  • Mentored & advised by top doctors & educationist of India.
  • One of the top companies in career counselling category in India


Job Description:

  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.


Qualifications:

  • Experience of 4+ years’ experience within a Customer Service role with Team lead experience.
  • Bachelor’s degree or Post Graduation
  • Excellent Communication skills, Interpersonal skills and Presentation Skills
  • Languages: English & Kannada Mandatory
  • Prior experience in software’s such as Lead Square (or any similar CRM), Ameyo, Zoho.


CTC & Other Benefits Details:

  • CTC Range 500,000-600,000 per Annum
  • 30 Annual leaves + 20 Govt Holidays
  • Long vacation during new year
  • Laptop and Phone Provided
  • PF, Health Insurance, Team Lunches
  • Great job satisfaction
  • Immense learning & personal development

Job role

Work location

No 594, 2nd Floor, 15th Cross, Outer Ring Rd, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Puttenahalli, Bengaluru

Department

Customer Support

Role / Category

Customer Support - Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Diploma

Skills

Customer service, Project management, Team management, Customer retention, CRM software, Customer relationship management, Telecalling, Performance management, Customer care, Conflict resolution

English level

Basic English

Regional language

Fluent in speaking Kannada, Telugu, Tamil

Degree/ Specialisation

Any BBA, Any Bachelor, Any B.Com (Atleast one)

Age limit

18 - 30 years

Gender

Male

Interview details

Interview mode

In person

Interview address

No 594, 2nd Floor, 15th Cross, Outer Ring Rd, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078

About company

Name

Exzellenz Career Shapers Private Limited

Address

No 594, 2nd Floor, 15th Cross, Outer Ring Rd, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078 Puttenahalli, Bengaluru

Job posted by Exzellenz Career Shapers Private Limited

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