Department Manager

Shoppers Stop Limited

Richmond Town, Bengaluru/Bangalore Region

₹25,000 - ₹41,500 monthly*

Fixed

25000 - ₹38000

Average Incentives*

3,500

Earning Potential

41,500

You can earn more incentive if you perform well

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

60 applicants

Benefits include: Annual Bonus, PF, Flexible Working Hours

Job Description

JOB DESCRIPTION

Role: Department Manager

Reporting To: Unit Head

People Reporting to Dm: Customer Care Associates

Qualification: Graduate/MBA/PGDM

Experience Min: 1-Year Managerial Experience


Key Deliverables

·        Achievement of Budgeted Plan

·        Competition mapping

·        Inventory Management

·        Customer care/customer service

·        Customer feedback

·        Manpower availability

·        Floor presentation

·        Arrangement of stock in space...

Key Deliverables

Achievement of Budgeted Plan

Works out action plans/tactics to match requirement Competition mapping.

Identifies parameters to track competition Builds resources and databases of information on an ongoing basis by networking.

 Creates an index and updates it Inventory Management Does process mapping for movement of stocks from receiving bay to floor. Initiates stock-takes as per the agreed and laid down procedure.

 Ensures effective displays with the objective of achieving greater number of stocks turns & Plans for perpetual inventory

 Customer care/customer service - Ensures customers are guided to enable them to avail of value-added services like gift-wrapping, alterations, exchanges & other conveniences

Sets up processes/initiates plans to build for moments of magic, avoid customer complaints & grievances Customer feedback Sets up mechanism for recording of verbal complaints / suggestions Ensures collation of data on customer complaints / suggestions and circulates it to relevant people.

 Ensures in service recovery within agreed timeline (72 hours) Ensures customers queries are addressed, and complaints / grievances are resolved (I.e., moments of misery are converted into moments of magic).

Manpower availability Anticipates shifts in customer entry pattern and directs supervisors to schedule CCA availability accordingly

Floor presentation - Understands the Visual Merchandising plan and customer buying process and translates the VM plan to match local needs and as per stock availability Communicates the above to supervisors Arrangement of stock in space allocated as per plan Creates display plan of merchandise for his sections on the basis of underlying principles Communicates the display plan and the underlying principles to the supervisors for the purpose of execution Analysis and reporting Analyses available data.

 Identifies causes and suggests solutions Identifies all reports that need to be generated with frequency, schedules and identifies sources of information Ensures compliance Shrinkage control Identifies most pilfered products and common methods of pilferage.

Job role

Work location

bengaluru karnatka india Richmond Town, Bengaluru/Bangalore Region

Department

Retail & eCommerce

Role / Category

Retail Sales & Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

Graduate

English level

Good (Intermediate / Advanced) English

Age limit

18 - 30 years

Gender

Male

About company

Name

Shoppers Stop Limited

Address

bengaluru karnatka india Richmond Town, Bengaluru/Bangalore Region

Job posted by Shoppers Stop Limited

FAQs about this job

Show all

Apply for job