We are looking for Executive-Customer Experience for School Loans funding at Bangalore Location.

Qualification: Any Degree 

Specific Responsibilities

• Handling Customer interactions at inbound/outbound call center and email desk
• Resolving Customer queries, requests and complaints by providing correct and complete information to Customer within defined timelines
• Capturing correct and complete details of Customer interaction 
• Reaching out to non-engaged, irate, delinquent Customers on a regular/project basis 
• Demonstrating high standards of Customer Experience by focusing on Customer empathy, understanding the Customer needs and expectations and making efforts to make them aware and engaged.

Preferred Profile

1. From Telecom, BFSI, Retail, Hospitality industry background
2. Minimum 2-year experience in an inbound/outbound call center as an on-roll employee
3. Well experienced in MS Office, CRM, Telephony, IVR, Dialers, Email handling
4. Very good in listening from, speaking to and convincing Customers
5. Highly professional in working with team members and other stakeholders
6. Very good in English and good knowledge of minimum one regional language (Hindi, Kannada, Tamil, Telugu)
7. Self-motivated, passionate for superior Customer Experience, learning new things, taking initiatives and challenges

We have a 6-day work week, a transparent, flexible, and open-door work environment that fosters innovation & learning. 

Interested Candidates please share your profile to preethi.devi@varthana.com