KEY RESPONSIBILITIES:

Maximize Paid to Applied Business in coordination with Issuance/underwriting team and finance

Handling Centralized welcome calling Process.

Reduction in Discrepancy ratio.

WIP Management - GO actionable TAT, issuance TAT.

Vendor Bill Management

Manage Dashboards & Governance for field ops

Field operation & HO coordination for field operation fulfillment support.

Lead Employee engagement initiatives for CAT-ops

MEASURES OF SUCCESS:

Paid to Applied Business ≥92%

Ensure 100% welcoming calling on applied new business on time

Minimize channel discrepancy ratio <5%

Reduction in Business leakage <5 %

Improvement in Employee engagement score

QUALIFICATION & EXPERIENCE

Graduate in any discipline.

5-7 years of experience in New Business.

Life insurance experience is preferred

KNOWLEDGE & SKILL

Excellent Inter-personnel skills

High internal customer centricity

Relationship building