Customer Care Executive
AS-IT-IS Nutrition
Customer Care Executive
AS-IT-IS Nutrition
Aavalahalli, Bengaluru/Bangalore
₹15,000 - ₹30,000 monthly
Fixed
₹15000 - ₹30000
Earning Potential
₹30,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 1 days
112 applicants
Benefits include: PF
Job Description
Language - Fluency in Hindi, English
Overview: We are looking for someone who speaks Hindi Fluently, As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients. You will serve as the primary point of contact for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Your role will involve effective communication, problem-solving, and building positive relationships with customers.
Responsibilities:
· Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
· Provide accurate information about products, services, and company policies to customers.
· Resolve customer complaints and issues effectively, striving for first-call resolution whenever possible.
· Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.
· Maintain detailed records of customer interactions and transactions using the company's CRM system.
· Follow up with customers to ensure their concerns have been addressed satisfactorily and that they are satisfied with the resolution.
· Identify opportunities to upsell or cross-sell products and services to customers based on their needs and preferences.
· Collaborate with other team members and departments to improve overall customer service processes and procedures.
· Stay updated on product knowledge, industry trends, and company updates to better assist customers.
Job role
Work location
Melting Pot Concepts Private Limited No. 104/4, 3rd Floor, 1st Cross, NTY Layout, Avalahalli, Mysore Road, Bangalore - 560026 Aavalahalli, Bengaluru/Bangalore
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
12th Pass
Skills
Customer service, Good Communication Skills, Customer relationship, Hindi knowledge, Verbal communication
English level
Good (Intermediate / Advanced) English
Age limit
18 - 45 years
Gender
Any gender
About company
Name
AS-IT-IS Nutrition
Address
Melting Pot Concepts Private Limited No. 104/4, 3rd Floor, 1st Cross, NTY Layout, Avalahalli, Mysore Road, Bangalore - 560026 Aavalahalli, Bengaluru/Bangalore
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