Language - Fluency in Hindi, English

Overview: We are looking for someone who speaks Hindi Fluently, As a Customer Care Executive, you will be responsible for providing exceptional customer service to our clients. You will serve as the primary point of contact for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. Your role will involve effective communication, problem-solving, and building positive relationships with customers.

Responsibilities:

·      Respond to customer inquiries via phone, email, or chat in a timely and professional manner.

·      Provide accurate information about products, services, and company policies to customers.

·      Resolve customer complaints and issues effectively, striving for first-call resolution whenever possible.

·      Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.

·      Maintain detailed records of customer interactions and transactions using the company's CRM system.

·      Follow up with customers to ensure their concerns have been addressed satisfactorily and that they are satisfied with the resolution.

·      Identify opportunities to upsell or cross-sell products and services to customers based on their needs and preferences.

·      Collaborate with other team members and departments to improve overall customer service processes and procedures.

·      Stay updated on product knowledge, industry trends, and company updates to better assist customers.