Customer Service Executive

Altruist Technologies Pvt Ltd

BTM Layout, Bengaluru/Bangalore

₹13,000 - ₹23,000 monthly

Fixed

13000 - ₹23000

Earning Potential

23,000

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

27 applicants

Benefits include: PF

Job Description

Responsibilities:


  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job role

Work location

BTM Layout, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

English level

Good (Intermediate / Advanced) English

Age limit

18 - 30 years

Gender

Any gender

About company

Name

Altruist Technologies Pvt Ltd

Address

BTM Layout, Bengaluru, Karnataka, India

Job posted by Altruist Technologies Pvt Ltd

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