Customer Service Representative

Namochetana India

Bommanahalli, Bengaluru/Bangalore

₹15,000 - ₹26,000 monthly*

Fixed

15000 - ₹22000

Average Incentives*

4,000

Earning Potential

26,000

You can earn more incentive if you perform well

Work from Office

Full Time

Any experience

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

Fast HR reply

HR responded to 81% candidates in last 10 days

91 applicants

Benefits include: PF

Job Description

Job Title: Customer Service Representative - KYC (Semi-Voice) for Razorpay


About 1point1 Solutions : 1point1 Solutions is a leading provider of customer experience and business process outsourcing services. We are committed to delivering exceptional customer service and supporting our clients in achieving their business goals. About the Role as a Customer Service Representative for Razorpay's KYC (Know Your Customer) process, you will play a crucial role in verifying the identity and documents of our customers. This role is primarily semi-voice based, meaning you will communicate with customers through a combination of email, chat, and occasional phone calls.


Roles & Responsibilities

● Verify customer identity and documents to ensure compliance with KYC regulations.

● Communicate with customers via email, chat, and phone to gather information and resolve queries.

● Maintain accurate records of customer interactions and document verification.

● Provide excellent customer service and ensure a positive experience.

● Work collaboratively with the team to achieve targets and deadlines. Qualifications and Skills

● Excellent Communication Skills: Fluent in English and Hindi with exceptional written and verbal communication.

● Attention to Detail: Meticulous in reviewing documents and ensuring accuracy.

● Customer Focus: A genuine passion for providing exceptional customer service.

● Problem-Solving Skills: Ability to identify and resolve customer queries effectively.

● Tech Savvy: Proficiency in using computers and online communication tools.


Requirements

● Strong English and Hindi, any regional language skills



Job role

Work location

AKR Infinity, 3rd Floor, Sy No. 113, Hosur Rd, Krishna Reddy Industrial Area, 7th Mile, Muneshwara Nagar, Bengaluru, Karnataka 560068 Honga Sandra, Bengaluru

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

12th Pass

Past role/category experience

Customer Success, Customer Support - BPO / Voice / Blended

English level

Good (Intermediate / Advanced) English

Regional language

Fluent in speaking Kannada, Hindi

Age limit

18 - 28 years

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Namochetana India

Address

AKR Infinity, 3rd Floor, Sy No. 113, Hosur Rd, Krishna Reddy Industrial Area, 7th Mile, Muneshwara Nagar, Bengaluru, Karnataka 560068 Honga Sandra, Bengaluru

Job posted by Namochetana India

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