Customer Success Executive

Plum Benefits Pvt Ltd

White Field, Bengaluru/Bangalore

₹35,000 - ₹50,000 monthly

Fixed

35000 - ₹50000

Earning Potential

50,000

Work from Office

Full Time

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

200+ applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

Roles and Responsibilities :

  • Help employees and employers use their health insurance and health benefits in the most seamless way possible
  • Develop a deep level of understanding and knowledge of the entire product, systems and processes
  • Address queries regarding the product and service in a timely and accurate way via phone, email or chat
  • Develop and implement processes on support
  • Meet response time for queries in support 
  • Coordinate with insurance partners for resolution/clarifications if needed
  • Interact with internal and external teams to ensure quick resolution of customer issues
  • Drive 100% customer retention by delivering extraordinary experience


Job role

Work location

Whitefield, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Success

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Any experience

Education

Graduate

Past role/category experience

Customer Support - Operations, Customer Success, Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended

Skills

Customer service, Good Communication Skills, Business communication

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

Online/Telephonic

About company

Name

Plum Benefits Pvt Ltd

Address

Whitefield, Bengaluru, Karnataka, India

Job posted by Plum Benefits Pvt Ltd

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