Roles and Responsibilities :

• Help employees and employers use their health insurance and health benefits in the most seamless way possible
• Develop a deep level of understanding and knowledge of the entire product, systems and processes
• Address queries regarding the product and service in a timely and accurate way via phone, email or chat
• Develop and implement processes on support
• Meet response time for queries in support 
• Coordinate with insurance partners for resolution/clarifications if needed
• Interact with internal and external teams to ensure quick resolution of customer issues
• Drive 100% customer retention by delivering extraordinary experience