Customer Success Executive

Plum Benefits Pvt Ltd

White Field, Bengaluru/Bangalore

₹35,000 - ₹50,000 monthly


35000 - ₹50000

Earning Potential


Work from Office

Full Time

Freshers can apply

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

200+ applicants

Benefits include: PF, Laptop, Health Insurance

Job Description

Roles and Responsibilities :

  • Help employees and employers use their health insurance and health benefits in the most seamless way possible
  • Develop a deep level of understanding and knowledge of the entire product, systems and processes
  • Address queries regarding the product and service in a timely and accurate way via phone, email or chat
  • Develop and implement processes on support
  • Meet response time for queries in support 
  • Coordinate with insurance partners for resolution/clarifications if needed
  • Interact with internal and external teams to ensure quick resolution of customer issues
  • Drive 100% customer retention by delivering extraordinary experience

Job role

Work location

Whitefield, Bengaluru, Karnataka, India


Customer Support

Role / Category

Customer Success

Employment type

Full Time


Day Shift

Job requirements


Any experience



Past role/category experience

Customer Support - Operations, Customer Success, Customer Support - International Voice Process, Customer Support - BPO / Voice / Blended


Customer service, Good Communication Skills, Business communication

English level

Good (Intermediate / Advanced) English


Any gender

Interview details

Interview mode


About company


Plum Benefits Pvt Ltd


Whitefield, Bengaluru, Karnataka, India

Job posted by Plum Benefits Pvt Ltd

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