Customer Success Executive
Plum Benefits Pvt Ltd
Customer Success Executive
Plum Benefits Pvt Ltd
White Field, Bengaluru/Bangalore
₹35,000 - ₹50,000 monthly
Fixed
₹35000 - ₹50000
Earning Potential
₹50,000
Job Details
Interview Details
Job highlights
Urgently hiring
200+ applicants
Benefits include: PF, Laptop, Health Insurance
Job Description
Roles and Responsibilities :
- Help employees and employers use their health insurance and health benefits in the most seamless way possible
- Develop a deep level of understanding and knowledge of the entire product, systems and processes
- Address queries regarding the product and service in a timely and accurate way via phone, email or chat
- Develop and implement processes on support
- Meet response time for queries in support
- Coordinate with insurance partners for resolution/clarifications if needed
- Interact with internal and external teams to ensure quick resolution of customer issues
- Drive 100% customer retention by delivering extraordinary experience
Job role
Work location
Whitefield, Bengaluru, Karnataka, India
Department
Customer Support
Role / Category
Customer Success
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Any experience
Education
Graduate
Past role/category experience
Customer Support - BPO / Voice / Blended, Customer Support - International Voice Process, Customer Support - Operations, Customer Success
Skills
Customer service, Good Communication Skills, Business communication
English level
Good (Intermediate / Advanced) English
Gender
Any gender
About company
Name
Plum Benefits Pvt Ltd
Address
Whitefield, Bengaluru, Karnataka, India
Job posted by Plum Benefits Pvt Ltd
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