Customer Support Executive

Profectus Technologies Private Limited

Muneshwara Nagar, Bengaluru/Bangalore

₹20,000 - ₹30,000 monthly

Fixed

20000 - ₹30000

Earning Potential

30,000

Work from Office

Full Time

Min. 2 years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

Urgently hiring

185 applicants

Benefits include: Overtime Pay, PF, Flexible Working Hours, Health Insurance

Job Description

Job Title: Customer Support Associate


Job Description:



We are seeking a passionate and experienced Customer Support Agent with a background in the jewellery industry to join our team. As a Customer Support Agent, you will be crucial in ensuring our customers receive unparalleled service. Your responsibilities will include:


- Engaging with customers through various channels (All major marketplaces), providing expert guidance on our products and services.

- Handling inquiries related to product specifications, and order status, and assisting with after-sales support.

- Demonstrating an in-depth knowledge of our jewellery collections, materials, and craftsmanship to address customer queries effectively.

- Resolving customer concerns with a focus on retaining customer satisfaction and loyalty.

- Collaborating with other team members to share customer preferences and feedback insights.


Qualifications:



- A minimum of 1-year experience in customer support for e-commerce is essential or in a Jewelry brand is a plus

- Strong communication skills with a keen attention to detail in explaining intricate product details.

- Ability to showcase a deep appreciation for jewellery aesthetics and craftsmanship.

- Familiarity with gemstones, metals, and jewellery terminology.

- Proven problem-solving skills in addressing customer issues and ensuring positive outcomes.


Requirements:


- High school diploma or equivalent;

- Demonstrated success in providing exceptional customer service within the jewellery industry.

- Flexibility to adapt to evolving customer needs and industry trends.

- Proficiency in using Fresh Desk, Excel, Google sheet, CRM systems and support software.



If you are a jewellery enthusiast with a background in customer support, and you're eager to contribute your expertise to a dynamic, we encourage you to apply. Join us in creating memorable experiences for our customers and enhancing their connection with our exquisite jewellery collections.


Job role

Work location

AKR Tech Park, National Highway 44, near Krishna Reddy Industrial Area, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Garvebhavi Palya, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

Education

12th Pass

English level

Good (Intermediate / Advanced) English

Gender

Any gender

About company

Name

Profectus Technologies Private Limited

Address

AKR Tech Park, National Highway 44, near Krishna Reddy Industrial Area, Kudlu Gate, Krishna Reddy Industrial Area, Hosapalaya, Garvebhavi Palya, Bengaluru, Karnataka, India

Job posted by Profectus Technologies Private Limited

FAQs about this job

Show all

This job has expired