Responsibilities:

• Develop deep knowledge of our support bundle and other solution.
• Partner with our customers to effectively resolve issues through phone, live chat, and email.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.
• Collaborate with internal teams and account owners.
• Identify new opportunities for our existing customers to make the most of our platforms or avoid roadblocks.