The main functions of the post holder are: Provide exceptional customer service experience to all members, non-members and users of the facility Enrolling new members and assisting current members with their queries Greeting members and users of the gym as they come through the reception Checking in members and verifying memberships Registering prospective members and guiding them to the correct person Providing information on classes and availability Handling questions about the cancellation of membership Ensuring that adequate stocks of information, packs and leaflets are available at reception for interested parties Ensuring the safety and security of visitors, members and staff at all times and taking a responsible attitude towards maintaining the premises and facilities of the Fitness Centre Serving customers, taking money for activities and accurately accounting or transactions at the end of each shift Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities Creating an excellent first impression of the gym by providing a warm welcome, tidy appearance and pleasant manner at all times Handling telephone enquiries, recording messages from incoming calls and transferring calls. Total work hours would be eight excluding breaks.Maintaining a clean and tidy environment, both behind and in front of the counter Recording and keeping clear and accurate records of all queries, complaints, lost property and repairs and ensuring the information is delegated to, and resolved by, the relevant department Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the Fitness Centre Manage