Service Champion
2Coms Consulting Pvt Ltd.
Service Champion
2Coms Consulting Pvt Ltd.
Bengaluru/Bangalore
₹15,000 - ₹25,000 monthly
Fixed
₹15000 - ₹25000
Earning Potential
₹25,000
Job Details
Interview Details
Job highlights
Urgently hiring
Fast HR reply
HR responded to 100% candidates in last 15 days
22 applicants
Benefits include: PF
Job Description
We have an Excellent Opportunity for Male Candidates for Automobile Service Champion.
About Client:
Our Client is an Indian multinational ride-sharing company, It also operates in other business verticles including financial services and cloud kitchens.
Role: Automobile Service Champion
Roles and Responsibilities:-
1 Customer Handling
- Receiving customer with smile and greet him with Politeness, courteousness and professionalism
- Verify the service requests made by customers & Capture VOC of the customer and update in the system
- Conversational skill for telephonic as well as face to face discussion
- Customer communications about repair updates
2 Diagnosis
- Analyse and Diagnose the Scooter to identify number and type of repairs applicable
- Update the diagnosis report in the WMS (Getafix)
- Perform repairs & final inspection on the vehicle if the desired repairs as per the customer Voice is performed
3 System Handling
- Track the Customer complaint in Zendesk and update the system on live basis
- Operate Workshop Management System (Getafix) and ensure 100 % adherence
- Update operational Status and ETA on timely basis in both CRM and WMS systems
- Check for scooter health in Telematics Command centre for deep diagnosis
4 Technical Repairs
- Service Champion should be fully equipped with knowledge on OLA Scooter
- Could able to repair/replace all the parts of the scooter
- Ensure he/she is updated on OLA technical curricular, news bulletin on EV
5 Process and Operational
- Process adherence at Experience Centre and also ensure bays are clearly marked for Vehicle/Scooters.
- Invoicing and Payment Collections
- Ensure bays are free from any foreign materials and fit for serviceability
6 Parts Operation
- Auditing the inventory and ensure system and physical inventory is same
- Perform GRN and maintain Inventory at Experience Centre
- Ensuring Warranty part reverse logistics to the Mother workshop
7Safety and Compliance
- Wear Uniform and Protective Gear while repairing scooter
- Use Protective Gear and proper handling of Tool Kits while repairing scooter
- Ensure fire fighting equipments are in place to ensure fire handling
Requirements
- Only male candidate.
- Min qualification: 12th+diploma/ITI/ graduation/post graduation
- Min experience: min 4-6 months in an automobile industry in service sector.
Benefits
Upto 19000 CTC including PF+ ESIC
Job role
Work location
Bangalore, Karnataka, India
Department
Maintenance Services
Role / Category
Service & Repair
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 6 months
Education
12th Pass
Skills
Technician Skills, Vehicle maintenance
English level
Good (Intermediate / Advanced) English
Gender
Male
About company
Name
2Coms Consulting Pvt Ltd.
Address
Bangalore, Karnataka, India
Job posted by 2Coms Consulting Pvt Ltd.
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