Job Description : Team Leader - Fun city

Knowledge, Skills & Abilities:

 Good communication & written skills

 Team Building Skills

 Knowledge in Regional language

 Proficient in MS office.

Qualifications:

 Graduation in any discipline.

Experience:

 3 - 5 years in supervisory/Team Handling experience.

Reports to

 Store Manager.

Reportees

 Csr’s and cashiers

Duties & Responsibilities:

Operations Management:

 Plan and coordinate work activities with the Asst Store Manager to operate the outlet.

 Assign responsibility areas and work schedules, Handle Guest complaints, Interact with

customers to assess their needs, Party organization with the Party Coordinator.

Coordinate with Team Members/Outsourced Agencies for the proper maintenance of

all equipment, furniture and fixtures of the outlet.

 Handling the guest complaints and resolving them professionally in an efficient and

prompt manner or escalating it further to the SM.

 To ensure the entire facility is maintained in such a way so that it gives clean, safe and

hygiene environment for the users at every aspects of operations management in

terms of high standard and quality.

 Assist Store Manager in preparing sales, operational expense and other financial

reports with complete understanding on the subject.

 Ensure availability of all consumables at all time.

Customer Relationship Management

 Resolving customer’s complaints/issues. Build effective relationship with the

customers when dealing and interacting with them on floor or during the Birthday

Parties.

People Management:

 Effective coordination and communication with team members.

 Train employees in Guest Service and job Skills

 Develop and motivate the team

Inventory Management

Ensure availability of all consumables, redemption gifts and any other item needed for Operations. Implement internal controls and record inventories