Team Leader - Operations

Subhadra Jobs Consultancy

Shivaji Nagar, Bengaluru/Bangalore

₹30,000 - ₹35,000 monthly

Fixed

30000 - ₹35000

Earning Potential

35,000

Work from Office

Full Time

Min. 5 Years

Good (Intermediate / Advanced) English

Job Details

Interview Details

Job highlights

74 applicants

Benefits include: PF

Job Description

·        Keeping the team and self-updated of all process changes/ process highlights, at all times

·        Tracking agent/ team performance on quality, and working with the Quality and Training team to develop training schedules/ plans

·        Identify potential mentor from the agents and groom them to take on higher responsibilities

·        Build vintage in the team, by minimizing attrition/controlling attrition

·        Ensuring the Service level adherence of close looping and with coordinating with the process owners

·        Handled an inbound team for close looping of the complaints/requests with team of 20 agents

·        Handling top level escalated complaint and analyzing the root cause and taking initiative to improve the process

·        Looking after mystery audits of process in Service Recovery Department

·        Understanding & Publishing of Accurate Ops Business & Quality MIS, Reports.

·         MIS on any additional activities done to be published by the end of month.

·         Ability to provide structured feedback from CSE's on any support that they may need to service the customers better.

·         Action Plan to be shared on misses and best practices to be shared on hits monthly

·        


Job role

Work location

Shivaji Nagar, Bengaluru, Karnataka, India

Department

Customer Support

Role / Category

Customer Support - BPO / Voice / Blended

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

Education

Graduate

Past role/category experience

Customer Support - BPO / Voice / Blended, Customer Support - Operations

English level

Good (Intermediate / Advanced) English

Gender

Any gender

Interview details

Interview mode

In person

Interview address

Shivaji Nagar, Bengaluru, Karnataka, India

About company

Name

Subhadra Jobs Consultancy

Address

Shivaji Nagar, Bengaluru, Karnataka, India

Job posted by Subhadra Jobs Consultancy

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