Key Responsibilities:

• Customer Support: Handle inbound and outbound customer calls, emails, and chats in a professional manner to resolve queries and provide assistance.
• Data Processing: Accurately enter and update customer information in the database and other platforms as required.
• Technical Support: Provide basic troubleshooting support for customer issues related to software, products, or services.
• Back Office Support: Perform administrative tasks, such as data entry, document verification, and updating of records.
• Problem Resolution: Address and resolve customer issues and escalate unresolved matters to higher-level support or team leads.
• Process Adherence: Follow all established processes, scripts, and guidelines to ensure compliance and meet performance targets.
• Quality Assurance: Ensure that all interactions meet the company’s quality standards and contribute to customer satisfaction.
• Collaboration: Work with cross-functional teams to provide seamless service to clients and customers.
• Reporting: Generate and submit periodic reports on tasks completed, issues faced, and performance metrics.