Concession Prevention Program Analyst

Amazon India Limited

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 2 years

Job Details

Job Description

Concession Prevention Program Analyst (Short term - 11 months), IN Security & Loss Prevention

Description

This is an important position in an impact role team that not only impacts customers across the country but also the bottom line of the organization directly. The candidate will perform the (not limited to) the following tasks:
a. Resolve trouble tickets (tt) related to refund claim by customers.
b. Analyse/perform multiple checks using multiple tools to verify customer claim.
c. Handle escalation cases.
d. Meet daily TT resolution targets while maintaining tt quality parameters.
d. Create reports on loss data, RCA and related trends over time.
e. Connect with stakeholders from other teams to control issues impacting tt resolution output.

Basic Qualifications

a. Graduate with some technical (IT) related knowledge.
b. Data analysis
c. Good working knowledge on with Microsoft Excel, Internet.
d. Should be able to learn new tools as per job requirement.

Preferred Qualifications

a. Working knowledge on Tableu.
b. SQL query building & data extraction.

Job role

Work location

Bangalore

Department

Risk Management & Compliance

Role / Category

Risk Management - Assessment / Advisory

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 2 years

About company

Name

Amazon India Limited

Job posted by Amazon India Limited

This job has expired