Job Title: Customer Service Representative - KYC (Semi-Voice) for Razorpay

About 1point1 Solutions : 1point1 Solutions is a leading provider of customer experience and business process outsourcing services. We are committed to delivering exceptional customer service and supporting our clients in achieving their business goals. About the Role as a Customer Service Representative for Razorpay's KYC (Know Your Customer) process, you will play a crucial role in verifying the identity and documents of our customers. This role is primarily semi-voice based, meaning you will communicate with customers through a combination of email, chat, and occasional phone calls.

Roles & Responsibilities

● Verify customer identity and documents to ensure compliance with KYC regulations.

● Communicate with customers via email, chat, and phone to gather information and resolve queries.

● Maintain accurate records of customer interactions and document verification.

● Provide excellent customer service and ensure a positive experience.

● Work collaboratively with the team to achieve targets and deadlines. Qualifications and Skills

● Excellent Communication Skills: Fluent in English and Hindi with exceptional written and verbal communication.

● Attention to Detail: Meticulous in reviewing documents and ensuring accuracy.

● Customer Focus: A genuine passion for providing exceptional customer service.

● Problem-Solving Skills: Ability to identify and resolve customer queries effectively.

● Tech Savvy: Proficiency in using computers and online communication tools.

Requirements

● Strong English and Hindi, any regional language skills