Loan Servicing Supervisor

JP Morgan Services India Pvt Ltd

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 6 years

Job Details

Job Description

Loan Origination - Team Leader

The Loan Servicing Supervisor - Team Leader, a pivotal role within our Loans group. This key position is designed to deliver on specific tasks and requirements, making it an essential part of our team. As a Loan Servicing Supervisor, you will gain valuable exposure to various aspects of running a banking office, contributing to the seamless operation and success of our financial services. Join us to play a crucial role in our dynamic and collaborative environment.

Job Summary

As a Loan Servicing Supervisor - Team Leader within our Loans group, you will oversee and guide your team daily to ensure the fulfillment of all Service Level Agreements (SLAs). You will supervise a range of processes, including Deal Closing, Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees, and external payments. This role offers a unique opportunity to enhance your skills in managing Nostro & Past Due Reconciliation, allowing you to make a significant impact on our operations

Job Responsibilities

  • Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution.
  • Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation.
  • Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model.
  • Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed.
  • Implement a robust Knowledge Management model, including SOP maintenance and training.
  • Drive 100% compliance with process-related policies, guidelines, and controls.
  • Motivate and support team members to meet goals, identifying HIPOs and planning for their development.
  • Identify alternatives and options for issues, seeking alternative scenarios.
  • Work collaboratively with others, valuing diverse skills and building interdependence.
  • Identify training needs to improve performance and ensure compliance with training timelines.
  • Ensure high team depth with trained backups for critical work queues.

Required Qualifications, Skills and Capabilities

  • Hold a Bachelor's degree with 6-8 years of relevant loan servicing experience, preferably in syndicated loans or back office/financial industry roles.
  • Gain knowledge of loan systems like Loan IQ.
  • Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems.
  • Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues.
  • Maintain a strong risk and control mindset.
  • Understand investment banking products, including loans.
  • Drive small to medium-sized projects, achieving strong results.

Preferred qualifications, skills and capabilities 

  • Maintain a strong control mindset and adhere to a high degree of business ethics, with in-depth experience in loan products and global markets.
  • Communicate excellently and possess the ability to pick up complex systems architecture easily.
  • Drive global initiatives and effect change in a large organization.

Job role

Work location

Bengaluru, 33436-JPMorgan Chase & Co Towers A,, Parcel 9, Embassy Tech Village, Outer Ring Road, Deverabeesanhalli Village, Varthur Hobli, Bengaluru, Karnataka, India

Department

Banking / Insurance / Financial Services

Role / Category

Lending Operations

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 6 years

About company

Name

JP Morgan Services India Pvt Ltd

Job posted by JP Morgan Services India Pvt Ltd

Apply on company website