Field Service Engineering Manager

Genpact

Bengaluru/Bangalore

Not disclosed

Work from Office

Full Time

Min. 5 years

Job Details

Job Description

Manager - FSE

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Manager, FSE


Responsibilities

• Manage the Customer/Nacelles Product Technical relationship for Airbus A320neo program (CFM Leap 1A, CFM56-5B) for assigned airlines in India & nearby region.
• Assist customers with any product technical issue, reliability improvement, retrofit programs & drive effectively towards customer satisfaction.
• Collaborate with the SNA & MRAS Customer Team, to interface with all levels of customer contacts in support of Nacelle Product Entry into Service (EIS) preparation and follow-on revenue service operations.
• Provide technical assistance through on-site “Over the shoulder” mentorship and troubleshooting of Nacelles, including the use and accurate interpretation of data and technical instructions.
• Bring technical support and advice in day-to-day Customers operations in order to avoid any potential disruptions (Damage reporting, AOG)
• Participate in the in-service reviews with customers and report any potential problem seen on-wing (or) before/after SB implementation to concern back-offices.
• Review, report, and make recommendations regarding reported Nacelles malfunctions issues and failure trends to ensure a continuous reduction of disruptions for customers.
• Make recommendations regarding required maintenance to ensure alignment with customer operational needs. Recommend
• Assist the customer to drive service bulletin implementation and Field actions, to minimize operational interruptions.
• Maintain awareness of program and project changes and communicate to the Customer & any other additional tasks assigned by Customer support team.

Qualifications we seek in you!

Minimum qualifications

• Experience in technical engineering (especially on Airbus A320neo - Nacelles & Power plant basics) background in aviation field was required.

Preferred qualifications

• Preferred experience in Airline Technical Engineering (CAMO operations) or Customer Support Field Service functional roles on Airbus A320neo nacelle products was an advantage.
• Preferred Knowledge on AC Maintenance Manuals (
• Must be willing to Travel in a short notice for Field visits.
• Fluent in English & Hindi language.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job role

Work location

Bangalore

Department

Aviation & Aerospace

Role / Category

Aviation Engineering

Employment type

Full Time

Shift

Day Shift

Job requirements

Experience

Min. 5 years

About company

Name

Genpact

Job posted by Genpact

This job has expired