Service Management Specialist
Tata Consultancy Services (Tcs)
Service Management Specialist
Tata Consultancy Services (Tcs)
Bengaluru/Bangalore
Not disclosed
Job Details
Job Description
Service Management
Inviting Applications for Service Management
Job Title: Service Management
Experience: 10 to 15 Years
Location: Bangalore
- Monitoring dashboard & Triggering bridge in case of outage
- Ensure right stakeholder is in call, make a note in the call and communicate to right stakeholder/customer with proper articulation (Good English).
- Strong understanding of basic operational best practices such as monitoring, alerting, deployment and change policies
- Confidence to drive and manage large conference calls and also Experience dealing with customers during issue resolution and operating under pressure
- Excellent communication skill to drive routine communication of status to senior management and customer
- ITIL Certifications
- Strong understanding of CM, PM & AM process
Job role
Work location
Bangalore
Department
IT & Information Security
Role / Category
IT Support
Employment type
Full Time
Shift
Day Shift
Job requirements
Experience
Min. 10 years
About company
Name
Tata Consultancy Services (Tcs)
Job posted by Tata Consultancy Services (Tcs)
This job has expired