Software Engineer - Call Recording/Contact Center

Who You Are 

• Strong sense of ownership, accountability, and business acumen 
• Passion for your team's vision/mission & the entrepreneurial drive to make things happen 
• Mentor the team in growing and reaching their full potential 
• Passion for designing modular systems using reusable components, SDKs, and robust APIs 
• Collaborate, socialize, and drive cross-team technical initiatives 
• Possess “can-do” attitude and strong work ethic. Act with empathy and humility 

Must Have Skills 

• 2+ years’ experience in software development including designing, building, and managing high-scale, mission-critical real-time production systems  
• Strong proficiency in C/C++ 
• Good understanding of contact center operations including ACD, IVR, and CRM integration 
• Strong knowledge in recording solutions like redbox/verint/nice/calabrio  
• Deep expertise in integration with Cisco/Avaya/Genesys/Mitel telephony systems 
• Hands on experience with SIP, CTI, SDP, RTP, CSTA/TSAPI and NATS 
• Advanced knowledge of packet capture, dissection and protocol decoding 
• Experience with SSL/TLS decryption 
• Experience in networking - DNS, DHCP, SSH, NAT, QoS, STP, VLAN, TCP/IP etc 
• Strong coding skills with an eye for using the right algorithms and data structures 
• Excellent troubleshooting, analytical and decision-making skills 
• Disciplined approach to documentation 
• Ability to lead, partner, and collaborate cross functionally across an engineering organization 
• Bachelor’s or master’s degree in engineering, Computer Science or equivalent experience